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Main Reception

Chelsea Football Club - Stamford Bridge, Fulham Road, London, SW6 1HS

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.

Getting Here

Traffic Exclusion Zone

  • On matchdays Fulham Road can be closed to traffic up to two and half hours before kick-off until two and half hours after the final whistle (the length of closure depends on the fixture).

Car Parking and Drop Off

Outer Concourse

  • The outer concourse has either a tarmac or a block paving surface. All stands are accessible via the outer concourse.
    There are some slight slopes located along the concourse.
  • On matchdays there are independent food stalls and mobile counters selling matchday programmes located around the concourse.
    On the Shed End Wall there are photographs and information about Chelsea legends.
  • All entrances into the stadium have step-free access but there are some very easy slopes along the outer concourse.
    There is a steep slope leading up to the East Stand Lower and Upper turnstiles.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Opening Times

  • Monday 08:30 - 18:00.
  • Tuesday 08:30 - 18:00.
  • Wednesday 08:30 - 18:00.
  • Thursday 08:30 - 18:00.
  • Friday 08:30 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Main Reception Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Shed End Stand.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) by revolving.
    • The door(s) may be difficult to open.
    • The width of the door opening is 89cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (Main Reception Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Shed End Stand, to the right of the main entrance.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Accessible Entry'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 64cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 91cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
    • The height of the card reader beyond the entrance is 117cm.
      The height of the push button to exit is 90cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are turnstiles to the left of the reception desk.
    • Access is by key card.
    • The height of the card reader is 100cm.
    • The width of the turnstiles is 57cm.
    • There is an accessible gate to the right of the reception desk.
    • The gate opens away from you.
    • The width of the gate is 97cm.
    • The gate is opened by a member of staff.

Reception

  • Reception View
    • The reception point is located ahead as you enter the building.
    • The reception point is approximately 4m (4yd 1ft) from the main reception accessible entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Lift (Main Reception Lift)

  • There is a lift for public use.
  • The lift is located ahead as you enter the main reception accessible entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 8m (8yd 2ft) from the main reception accessible entrance.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 102cm x 140cm (3ft 4in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are within 104cm - 125cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • The lifts are operated by key card.
    • There are two lifts in this area.
    • The left hand lift gives access to the Centenary Club on Level 2.
    • The right hand lift gives access to Levels 1, 3, 4 and 5.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located on the ground floor of the Copthorne Hotel.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the ground floor of the Copthorne Hotel.