Access Guide
Introduction
- Services / facilities within the grounds include the Visitor Information Centre.
- Related link Visitor Information Centre.
- Http://www.disabledgo.com/en/access-guide/visitor-information-centre-2
Opening Times
- Monday 10:00 - 20:00.
- Tuesday 10:00 - 20:00.
- Wednesday 10:00 - 20:00.
- Thursday 10:00 - 20:00.
- Friday 10:00 - 20:00.
- Saturday 09:00 - 20:00.
- Sunday 10:00 - 18:00.
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Comments
View
- Larger stores within the centre are open from 11:00 - 17:00 on Sundays.
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Ellesmere Port.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Ellesmere Port.
Parking (Car Park A)
- The venue does have its own car park.
- Parking is free for all users.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 460cm (11ft 10in x 15ft 1in).
- The nearest designated bay is 3m (9ft 10in) from the Car Park A entrance.
- The furthest designated bay is 17m (19yd) from the Car Park A entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Parking (Car Park B)
- The venue does have its own car park.
- Parking is free for all users.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 460cm (11ft 10in x 15ft 1in).
- The nearest designated bay is 4m (13ft 1in) from the Car Park B entrance.
- The furthest designated bay is 25m (27yd) from the Car Park B entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Parking (Car Park C)
- The venue does have its own car park.
- Parking is free for all users.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 460cm (11ft 10in x 15ft 1in).
- The nearest designated bay is 13m (14yd) from the children's playground entrance.
- The furthest designated bay is 40m (44yd) from the children's playground entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Parking (Multi-Storey Car Park)
- The venue does have its own car park.
- Parking is free for all users.
- The car park is at the front of the venue.
- The car park type is multi storey.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 480cm x 320cm (15ft 9in x 10ft 6in).
- The nearest designated bay is 44m (48yd) from the main entrance.
- The furthest designated bay is 54m (59yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is not a dropped kerb / non stepped access from the car park to the venue.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
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Comments
View
- Designated parking bays are only available on the first and second floors.
Outside Access (Car Park A Entrance)
- This information is for the entrance located in Car Park A.
- There is level access into the venue.
- The main doors open (no doors).
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Comments
View
- There identical entrances throughout Car Park A.
Outside Access (Car Park B Entrance)
- This information is for the entrance located in Car Park B.
- There is not level access into the venue.
- The main doors open (no doors).
Level Change (Car Park B Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Outside Access (Alternate Car Park B Entrance)
- This information is for the entrance located in Car Park B.
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 190cm (6ft 3in) wide.
Outside Access (Car Park C Entrance)
- This information is for the entrance located in Car Park C.
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 130cm (4ft 3in) wide.
Outside Access (Children's Playground Entrance)
- This information is for the entrance located in Car Park C.
- There is level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 140cm (4ft 7in).
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Comments
View
- This entrance is either side of the children's playground.
Outside Access (Multi-Storey Car Park Entrance)
- This information is for the entrance located leading from the multi-storey car park.
- There is level access into the venue.
- The main doors open (no doors).
Other Floors (Multi-Storey Car Park)
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Steps
View
- The floors which are accessible by stairs are G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Lift (Multi-Storey Car Park)
- There is a lift for public use.
- The lift is located leading from the multi-storey car park.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is 34m (37yd) from multi-storey car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 200cm x 170cm (6ft 7in x 5ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are not within reach for a wheelchair user.
- The controls are 110+cm in height.
- The lift controls do not have Braille markings.
- The lift controls do not have tactile markings.
- The lighting level in the lift is medium.
Outside Access (Information Centre)
- This information is for the entrance located leading into Information Centre.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are single.
- The width of the door opening is 100cm (3ft 3in).
Reception (Guessed Services)
- The desk/counter is 24m (26yd 9in) from the Children's Playground Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
Other Floors (Information Centre)
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Steps
View
- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is low.
Lift (Information Centre)
- The lift is located to the left as you enter the information centre.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 107cm x 208cm (3ft 6in x 6ft 10in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are not within 90cm - 120cm from the floor.
- The controls are 120cm+ in height.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Inside Access
- There is not level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are allowed in public parts of the venue.
Level Change (Inside Access)
- There is a ramp or slope to access this service.
- The ramp or slope is located along the parade of shops adjacent to Car Park B.
- There is a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located along the parade of shops adjacent to Car Park B.
- There is / are 15+ step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
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Comments
View
- The ramp overcomes the steps.
Level Change (Inside Access)
- There is a ramp or slope to access this service.
- The ramp or slope is located along the parade of shops adjacent to Car Park B.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located along the parade of shops adjacent to Car Park A .
- There is / are 3 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
View
- The ramp overcomes the steps.
Accessible Toilet (Car Park A)
- Accessible toilet facilities are available.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 91m (99yd 1ft) from the Car Park A entrance.
- This accessible toilet is located in the toilet block in Car Park A.
- There is not level access to this accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 94cm (3ft 1in).
- The door is light.
- The dimensions of the accessible toilet are 152cm x 198cm (4ft 12in x 6ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is not a lateral transfer space.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Level Change (Toilet)
- There is a ramp or slope to access this service.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 130cm (4ft 3in).
Standard Toilet(s) (Car Park A)
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Availability and Location of Standard Toilets
View
- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilets are located in the toilet block in Car Park A.
- The female and male toilets are 90m (98yd) from the Car Park A entrance.
- Inside the venue, there is not level access to the female and male toilet.
- Lighting levels are bright.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the toilet block in Car Park A.
- The height of the baby change table once extended is 89cm (2ft 11in).
- Inside the venue, there is not level access to the baby change facility.
Accessible Toilet (Car Park B)
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 53m (57yd 2ft) from the alternative Car Park B entrance.
- This accessible toilet is located adjacent to Pizza Express.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 180cm x 190cm (5ft 11in x 6ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
Standard Toilet(s) (Car Park B)
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Access to Standard Shared Toilet(s)
View
- The unisex toilets are located adjacent to Pizza Express.
- Unisex toilets are 59m (65yd) from the alternative Car Park B entrance.
- Inside the venue, there is level access to the unisex toilet.
- Lighting levels are bright.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located adjacent to Pizza Express.
- The height of the baby change table once extended is 92cm (3ft 0in).
- Inside the venue, there is level access to the baby change facility.
Accessible Toilet (Car Park C)
- Accessible toilet facilities are available.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- This accessible toilet is approximately 56m (61yd 9in) from the children's playground entrance.
- This accessible toilet is located on the first floor of Cheshire Oaks Information Centre.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 280cm x 285cm (9ft 2in x 9ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s) (Car Park C)
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Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilets are located on the first floor of the information centre.
- The female and male toilets are 56m (61yd) from the children's playground entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located on the first floor of the information centre.
- The height of the baby change table once extended is 89cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do not receive disability awareness / equality training.
- A member of staff trained in BSL skills is not generally on duty.
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Comments
View
- Wheelchairs and mobility scooters can be rented from the information centre.