You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the grounds include the Visitor Information Centre.
• Related link Visitor Information Centre.
• Http://www.disabledgo.com/en/access-guide/visitor-information-centre-2

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 20:00.
• Tuesday 10:00 - 20:00.
• Wednesday 10:00 - 20:00.
• Thursday 10:00 - 20:00.
• Friday 10:00 - 20:00.
• Saturday 09:00 - 20:00.
• Sunday 10:00 - 18:00.

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• Comments View
  • Larger stores within the centre are open from 11:00 - 17:00 on Sundays.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Ellesmere Port.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Ellesmere Port.

You are on Parking (Car Park A). Skip to the next section.

Parking (Car Park A)

• The venue does have its own car park.
• Parking is free for all users.
• The car park is at the front of the venue.
• The car park type is open air/surface.
• There are 10+ designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 360cm x 460cm (11ft 10in x 15ft 1in).
• The nearest designated bay is 3m (9ft 10in) from the Car Park A entrance.
• The furthest designated bay is 17m (19yd) from the Car Park A entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Parking (Car Park B). Skip to the next section.

Parking (Car Park B)

• The venue does have its own car park.
• Parking is free for all users.
• The car park is at the front of the venue.
• The car park type is open air/surface.
• There are 10+ designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 360cm x 460cm (11ft 10in x 15ft 1in).
• The nearest designated bay is 4m (13ft 1in) from the Car Park B entrance.
• The furthest designated bay is 25m (27yd) from the Car Park B entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Parking (Car Park C). Skip to the next section.

Parking (Car Park C)

• The venue does have its own car park.
• Parking is free for all users.
• The car park is at the front of the venue.
• The car park type is open air/surface.
• There are 10+ designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 360cm x 460cm (11ft 10in x 15ft 1in).
• The nearest designated bay is 13m (14yd) from the children's playground entrance.
• The furthest designated bay is 40m (44yd) from the children's playground entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Parking (Multi-Storey Car Park). Skip to the next section.

Parking (Multi-Storey Car Park)

• The venue does have its own car park.
• Parking is free for all users.
• The car park is at the front of the venue.
• The car park type is multi storey.
• There are 10+ designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 480cm x 320cm (15ft 9in x 10ft 6in).
• The nearest designated bay is 44m (48yd) from the main entrance.
• The furthest designated bay is 54m (59yd) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is not a dropped kerb / non stepped access from the car park to the venue.
• The patron does not have to cross a road.
• The car park does have a height restriction barrier.

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• Comments View
  • Designated parking bays are only available on the first and second floors.

You are on Outside Access (Car Park A Entrance). Skip to the next section.

Outside Access (Car Park A Entrance)

• This information is for the entrance located in Car Park A.
• There is level access into the venue.
• The main doors open (no doors).

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• Comments View
  • There identical entrances throughout Car Park A.

You are on Outside Access (Car Park B Entrance). Skip to the next section.

Outside Access (Car Park B Entrance)

• This information is for the entrance located in Car Park B.
• There is not level access into the venue.
• The main doors open (no doors).

You are on Level Change (Car Park B Entrance). Skip to the next section.

Level Change (Car Park B Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Alternate Car Park B Entrance). Skip to the next section.

Outside Access (Alternate Car Park B Entrance)

• This information is for the entrance located in Car Park B.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 190cm (6ft 3in) wide.

You are on Outside Access (Car Park C Entrance). Skip to the next section.

Outside Access (Car Park C Entrance)

• This information is for the entrance located in Car Park C.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 130cm (4ft 3in) wide.

You are on Outside Access (Children's Playground Entrance). Skip to the next section.

Outside Access (Children's Playground Entrance)

• This information is for the entrance located in Car Park C.
• There is level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 140cm (4ft 7in).

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• Comments View
  • This entrance is either side of the children's playground.

You are on Outside Access (Multi-Storey Car Park Entrance). Skip to the next section.

Outside Access (Multi-Storey Car Park Entrance)

• This information is for the entrance located leading from the multi-storey car park.
• There is level access into the venue.
• The main doors open (no doors).

You are on Other Floors (Multi-Storey Car Park). Skip to the next section.

Other Floors (Multi-Storey Car Park)

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift (Multi-Storey Car Park). Skip to the next section.

Lift (Multi-Storey Car Park)

• There is a lift for public use.
• The lift is located leading from the multi-storey car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is 34m (37yd) from multi-storey car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 200cm x 170cm (6ft 7in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within reach for a wheelchair user.
• The controls are 110+cm in height.
• The lift controls do not have Braille markings.
• The lift controls do not have tactile markings.
• The lighting level in the lift is medium.

You are on Outside Access (Information Centre). Skip to the next section.

Outside Access (Information Centre)

• This information is for the entrance located leading into Information Centre.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 100cm (3ft 3in).

You are on Reception (Guessed Services). Skip to the next section.

Reception (Guessed Services)

• The desk/counter is 24m (26yd 9in) from the Children's Playground Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.

You are on Other Floors (Information Centre). Skip to the next section.

Other Floors (Information Centre)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is low.

You are on Lift (Information Centre). Skip to the next section.

Lift (Information Centre)

• The lift is located to the left as you enter the information centre.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 107cm x 208cm (3ft 6in x 6ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls are 120cm+ in height.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are allowed in public parts of the venue.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is located along the parade of shops adjacent to Car Park B.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located along the parade of shops adjacent to Car Park B.
• There is / are 15+ step(s) to the area / service.
• The steps are not clearly marked.
• The steps are medium.

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• Comments View
  • The ramp overcomes the steps.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is located along the parade of shops adjacent to Car Park B.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located along the parade of shops adjacent to Car Park A .
• There is / are 3 step(s) to the area / service.
• The steps are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp overcomes the steps.

You are on Accessible Toilet (Car Park A). Skip to the next section.

Accessible Toilet (Car Park A)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 91m (99yd 1ft) from the Car Park A entrance.
  • This accessible toilet is located in the toilet block in Car Park A.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 94cm (3ft 1in).
  • The door is light.
  • The dimensions of the accessible toilet are 152cm x 198cm (4ft 12in x 6ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Level Change (Toilet). Skip to the next section.

Level Change (Toilet)

• There is a ramp or slope to access this service.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The width of the ramp or slope is 130cm (4ft 3in).

You are on Standard Toilet(s) (Car Park A). Skip to the next section.

Standard Toilet(s) (Car Park A)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the toilet block in Car Park A.
  • The female and male toilets are 90m (98yd) from the Car Park A entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the toilet block in Car Park A.
  • The height of the baby change table once extended is 89cm (2ft 11in).
  • Inside the venue, there is not level access to the baby change facility.

You are on Accessible Toilet (Car Park B). Skip to the next section.

Accessible Toilet (Car Park B)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 53m (57yd 2ft) from the alternative Car Park B entrance.
  • This accessible toilet is located adjacent to Pizza Express.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 180cm x 190cm (5ft 11in x 6ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.

You are on Standard Toilet(s) (Car Park B). Skip to the next section.

Standard Toilet(s) (Car Park B)

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• Access to Standard Shared Toilet(s) View
  • The unisex toilets are located adjacent to Pizza Express.
  • Unisex toilets are 59m (65yd) from the alternative Car Park B entrance.
  • Inside the venue, there is level access to the unisex toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located adjacent to Pizza Express.
  • The height of the baby change table once extended is 92cm (3ft 0in).
  • Inside the venue, there is level access to the baby change facility.

You are on Accessible Toilet (Car Park C). Skip to the next section.

Accessible Toilet (Car Park C)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • This accessible toilet is approximately 56m (61yd 9in) from the children's playground entrance.
  • This accessible toilet is located on the first floor of Cheshire Oaks Information Centre.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 280cm x 285cm (9ft 2in x 9ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s) (Car Park C). Skip to the next section.

Standard Toilet(s) (Car Park C)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the first floor of the information centre.
  • The female and male toilets are 56m (61yd) from the children's playground entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the first floor of the information centre.
  • The height of the baby change table once extended is 89cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• A member of staff trained in BSL skills is not generally on duty.

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• Comments View
  • Wheelchairs and mobility scooters can be rented from the information centre.