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Northgate Arena

Victoria Road, Chester, Cheshire, CH2 2AU

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Access Guide

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Opening Times

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 22:00.
  • Saturday 08:00 - 20:00.
  • Sunday 08:00 - 20:00.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Chester.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Chester.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 6 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 340cm x 650cm (11ft 2in x 21ft 4in).
    • The nearest designated bay is 66m (72yd) from the main entrance.
    • The furthest designated bay is 83m (91yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 139cm (4ft 7in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located directly in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • Comments View
    • The photographs show the desk and the turnstiles respectively.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.

Inside Access (Taekwondo Hall)

  • There is not level access to the service.
  • Lighting levels are bright.

Level Change (Taekwondo Hall)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the left as you enter the hall.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 125cm (4ft 1in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located directly inside the hall.
  • There is/are 7 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • The ramp overcomes the steps.
    • The ramp has handrails on both sides.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1-M.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Other View
    • The services on the floors which are not accessible are sqash courts and a spinning room.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the centre.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G-1.
  • The lift is 50m (55yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 84cm (2ft 9in).
  • The dimensions of the lift are 130cm x 115cm (4ft 3in x 3ft 9in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Restaurant Bar Internal (Revive)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 1m (3ft 3in) from the cafe entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor.
    • The fitness suite is 14m (15yd) from the lift.
    • There is level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are heavy.
    • The opening is 156cm (5ft 1in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Swimming Pool (Leisure Pool)

  • There is level access from the changing area to the swimming pool.
  • There is a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Swimming Pool (Training Pool)

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Standard Changing Room (Dry Side)

  • There are standard changing rooms available.
  • The standard changing room is 43m (47yd) from the main entrance.
  • The standard changing room is 31m (34yd) from the reception desk.
  • The standard changing room is 35m (38yd) from the sports hall.
  • The standard changing rooms are located off the main corridor.

Standard Shower (Dry Side)

  • There are standard level access shower facilities available.
  • The showers are located within the changing area.
  • There is level access to the services from the shower facilities.

Standard Changing Room (Wet Side)

  • There are standard changing rooms available.
  • The standard changing room is 54m (59yd) from the main entrance.
  • The standard changing room is 42m (46yd) from the reception desk.
  • The standard changing room is 5m (16ft 5in) from the pool.
  • The standard changing rooms are located off the main corridor.
  • There is level access to the standard changing rooms.

Standard Shower (Wet Side)

  • There are standard level access shower facilities available.
  • The showers are located within the changing area.
  • There is level access to the services from the shower facilities.

Accessible Changing Room

  • There is not a Changing Places facility available.
  • There are accessible changing rooms available.
  • The accessible changing rooms are located next to the standard changing area.
  • The accessible changing room is 52m (57yd) from the main entrance.
  • The accessible changing room is 20m (22yd) from the pool.
  • The accessible changing room is 40m (44yd) from the reception desk.
  • The dimensions of the accessible changing room are 268cm x 270cm (8ft 10in x 8ft 10in).
  • The facilities available in the accessible changing room are a wheel in shower and handrails.
  • Other facilities available are an adapted toilet and a bench seat.
  • There is level access to the changing room.

Accessible Shower

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the accessible changing room.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 53cm (1ft 9in).
  • Other facilities available include; drop down rails.
  • There is level access to the services from the accessible shower facilities.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 27m (29yd 1ft) from the main entrance.
    • This accessible toilet is located on the right past reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from reception.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 235cm (4ft 11in x 7ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • An additional accessible toilet is also available at first floor level.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located in the main corridor.
    • The female and male toilets are 44m (48yd) from the main entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilets and family rooms.
    • The height of the baby change table once extended is 94cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • Male and female toilets are also available within the changing rooms and at first floor level.

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • There are several part-time members of staff who know basic BSL. Please contact the venue in advance to confirm availability.