Access Guide
Opening Times
- The hotel is open 24hrs.
Location
- The venue is situated within the centre of the city.
- This venue is situated in Chester.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Chester City.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is at the side of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 3cm x 5cm (0ft 1in x 0ft 2in).
- The nearest designated bay is 11m (12yd) from the side entrance.
- The furthest designated bay is 13m (14yd) from the side entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is a designated drop off point.
- The drop off point is located at the front of the building.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
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Comments
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- This entrance leads into the lower ground floor of the hotel.
Inside Access
- There is not level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played In various areas of the building.
- Lighting levels are medium.
Level Change (Inside Access)
- There are steps to access this area / service.
- The steps are located ahead as you enter.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are medium.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
- The lift does bypass the steps.
Lift
- There is a lift for public use.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1-2-3-4.
- The lift is approximately 10m (10yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 136cm x 143cm (4ft 6in x 4ft 8in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Reception
- The desk is 9m (9yd 2ft) from the lift.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
Restaurant Bar Internal
- The following information is for the restaurant.
- Once inside, there is level access to the service.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 10m (10yd 2ft) from the lift.
- The distance between the floor and the lowest table is 69cm (2ft 3in).
- The distance between the floor and the highest table is 69cm (2ft 3in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is varied hot and cold meals.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There are steps into the swimming pool.
- There are 6 steps.
- There is not a ladder type entrance into the water.
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Comments
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- As there is no hoist into the pool, the venue does supply a taxi service to the nearby leisure centre to accommodate.
Room
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General Information
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- The Tourist Board rating is 4 star.
- There are 160 rooms in total.
- There are 0 standard ground floor rooms.
- There are 158 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 2 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
- Flashing fire alarms are in rooms.
- Vibrating fire alarms are In rooms.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located on the ground floor.
- The fitness suite is 10m (32ft 10in) from the lift.
- There is level access to the fitness suite.
- Level access is by lift.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are heavy.
- The opening is 180cm (5ft 11in) wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Accessible Changing Room
- There is a Changing Places facility available.
- There are accessible changing rooms available.
- The accessible changing rooms are located on the ground floor.
- The accessible changing room is 10m (32ft 10in) from the fitness suite.
- The dimensions of the accessible changing room are 190cm x 190cm (6ft 3in x 6ft 3in).
- The facilities available in the accessible changing room are a wheel in shower.
- Other facilities available are an accessible toilet.
- There is level access to the changing room.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and tactile signage on or near the toilet door.
- The accessible toilet is 30m (33yd) from the lift exit on ground level.
- The accessible toilet is located on the ground floor.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 77cm (2ft 6in).
- The door is heavy.
- The dimensions of the accessible toilet are 170cm x 260cm (5ft 7in x 8ft 6in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 170cm (5ft 7in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
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Position of Fixtures
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- Wall mounted rails are not available.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 40cm (1ft 4in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 110cm (3ft 7in) high.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The sink is 80cm (2ft 7in) high.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
- The contrast between the walls and floor is poor.
- Lighting levels are bright.
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Comments
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- Baby change facilities are located within the venue.
- The baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
- Inside the venue, there is level access to the baby change facility.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on the ground floor.
- The female and male toilets are 26m (28yd) from the lift.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Comments
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- There are additional toilets located throughout the venue.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.