You are on Opening Times. Skip to the next section.

Opening Times

• The hotel is open 24hrs.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Chester.
• The venue is not situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Chester City.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park is at the side of the venue.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 3cm x 5cm (0ft 1in x 0ft 2in).
• The nearest designated bay is 11m (12yd) from the side entrance.
• The furthest designated bay is 13m (14yd) from the side entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is tarmac.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is a designated drop off point.
  • The drop off point is located at the front of the building.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

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• Comments View
  • This entrance leads into the lower ground floor of the hotel.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played In various areas of the building.
• Lighting levels are medium.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There are steps to access this area / service.
• The steps are located ahead as you enter.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are medium.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1-2-3-4.
• The lift is approximately 10m (10yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 136cm x 143cm (4ft 6in x 4ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Reception. Skip to the next section.

Reception

• The desk is 9m (9yd 2ft) from the lift.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

You are on Restaurant Bar Internal. Skip to the next section.

Restaurant Bar Internal

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 10m (10yd 2ft) from the lift.
• The distance between the floor and the lowest table is 69cm (2ft 3in).
• The distance between the floor and the highest table is 69cm (2ft 3in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is varied hot and cold meals.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 6 steps.
• There is not a ladder type entrance into the water.

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• Comments View
  • As there is no hoist into the pool, the venue does supply a taxi service to the nearby leisure centre to accommodate.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 4 star.
  • There are 160 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 158 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 2 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • There is level access from an accessible entrance.
  • No accessible rooms are located in a separate building from the main hotel.
• Auxiliary Aids - General View
  • Some hotel rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
  • Flashing fire alarms are in rooms.
  • Vibrating fire alarms are In rooms.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located on the ground floor.
  • The fitness suite is 10m (32ft 10in) from the lift.
  • There is level access to the fitness suite.
  • Level access is by lift.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are heavy.
  • The opening is 180cm (5ft 11in) wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • A portable hearing loop is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There is a Changing Places facility available.
• There are accessible changing rooms available.
• The accessible changing rooms are located on the ground floor.
• The accessible changing room is 10m (32ft 10in) from the fitness suite.
• The dimensions of the accessible changing room are 190cm x 190cm (6ft 3in x 6ft 3in).
• The facilities available in the accessible changing room are a wheel in shower.
• Other facilities available are an accessible toilet.
• There is level access to the changing room.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and tactile signage on or near the toilet door.
  • The accessible toilet is 30m (33yd) from the lift exit on ground level.
  • The accessible toilet is located on the ground floor.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 170cm x 260cm (5ft 7in x 8ft 6in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 170cm (5ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are not available.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 40cm (1ft 4in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 110cm (3ft 7in) high.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The sink is 80cm (2ft 7in) high.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is poor.
  • Lighting levels are bright.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the ground floor.
  • The female and male toilets are 26m (28yd) from the lift.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Comments View
  • There are additional toilets located throughout the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.