Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Chester.
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 17:30.
- Saturday 09:00 - 17:30.
- Sunday 11:00 - 17:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 250cm x 460cm (8ft 2in x 15ft 1in).
- The nearest Blue Badge bay is 8m (8yd 2ft) from the lift.
- The furthest Blue Badge bay is 120m (131yd 8in) from the lift.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 190cm (6ft 3in).
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Eastgate Street Entrance)
- This information is for the entrance located on Eastgate Street.
- There is level access into the venue.
- There are no doors at this entrance.
- The door opening is 300cm (9ft 10in) wide.
Outside Access (Bridge Street Entrance)
- This information is for the entrance located on Bridge Street.
- There is not level access into the venue.
- The main doors open (no doors).
- The door opening is 300cm (9ft 10in) wide.
Level Change (Bridge Street Entrance)
- There are steps to access this area / service.
- The steps are located in front of entrance.
- There is / are 15+ step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Pepper Street Entrance)
- This information is for the entrance located on Pepper Street.
- There is not level access into the venue.
- The main doors open (no doors).
- The door opening is 300cm (9ft 10in) wide.
Level Change (Pepper Street Entrance)
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
Lift (Pepper Street)
- There is a lift for public use.
- The lift is located to the left of the steps.
- The floors which are accessible by this lift are G-1.
- The lift is 8m (26ft 3in) from Pepper Street entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 95cm (3ft 1in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2-3-4-5.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located in the middle of the centre.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 120m (131yd 8in) from the Pepper Street entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 190cm x 110cm (6ft 3in x 3ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not normally on duty.