Skip to main content

Grosvenor Shopping Centre

Pepper Street, Chester, Cheshire, CH1 1EA

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 11:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Chester.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 250cm x 460cm (8ft 2in x 15ft 1in).
    • The nearest designated bay is 8m (8yd 2ft) from the lift.
    • The furthest designated bay is 120m (131yd 8in) from the lift.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 190cm (6ft 3in).
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Eastgate Street Entrance)

  • This information is for the entrance located on Eastgate Street.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 300cm (9ft 10in) wide.

Outside Access (Bridge Street Entrance)

  • This information is for the entrance located on Bridge Street.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 300cm (9ft 10in) wide.

Level Change (Bridge Street Entrance)

  • There are steps to access this area / service.
  • The steps are located in front of entrance.
  • There is / are 15+ step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Pepper Street Entrance)

  • This information is for the entrance located on Pepper Street.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 300cm (9ft 10in) wide.

Level Change (Pepper Street Entrance)

  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Lift (Pepper Street)

  • There is a lift for public use.
  • The lift is located to the left of the steps.
  • The floors which are accessible by this lift are G-1.
  • The lift is 8m (26ft 3in) from Pepper Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 95cm (3ft 1in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4-5.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located in the middle of the centre.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4-5.
  • The lift is 120m (131yd) from Pepper Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 190cm x 110cm (6ft 3in x 3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.