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Norfolk House

City College Norwich, Exchange Street, Norwich, Norfolk, NR2 1DD

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Access Guide

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Introduction

  • Services / facilities within the building include the School of Degree & Higher Education and a Library.

Opening Times

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Getting Here

  • By Road View
    • Norfolk House is located in the North of the city of Norwich.
      The campus is located on Exchange Street, between Lobster Lane and St Andrew's Street.
      At the end of the A11 take the first exit for the A147 north.
      At the roundabout take the third exit Cleveland Road leading to St Giles Street.
      Continue along St Giles Street and then Gaol Hill and you then join Exchange Street
      Proceed along Exchange Street, Norfolk House is located approximately 250m down Exchange Street and on the left.
    • There are no Blue Badge bays available, standard parking bays can be booked in advance for Blue Badge holders.
  • By Bus View
    • The nearest bus stop is Castle Meadow bus stop on Castle Meadow.
      There are 10 bus stops here. The bus stops are served by the 1, 5A, 11 network Norwich, 12 network Norwich, 13 network Norwich, 13B network Norwich, 13C network Norwich, 23, 24, 55, 57, 210, X55, 14 network Norwich, 15 network Norwich, 15A network Norwich, 25 network Norwich, 26 network Norwich, 26A network Norwich, 8 Straight8, 21 network Norwich, 21A network Norwich, 22 network Norwich, 22A network Norwich, 23 network Norwich, 23A network Norwich, 23B network Norwich, 24 network Norwich, 24A network Norwich, 33, 501 and 502 Park & Ride buses.
  • By Train View
    • The nearest station is Norwich.
  • Useful Links View

Useful Information

Building Parking

  • The building does have its own dedicated parking.
  • Building Car Park View
    • The car park can be used by staff and Blue Badge holders.
    • There are no parking charges that apply on the day.
    • The car park is located to the right of the building as you face the entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • Designated Blue Badge parking bays are not available.
    • The route from the car park to the building is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • Drop Off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 108cm (3ft 7in).
    • A key card is required for access at this entrance.
    • The height of the card reader/lock is 86cm (2ft 10in).
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 137cm (4ft 6in).
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located to the left and right of the entrance.
    • The ramp/slope gradient is slight.

Reception

  • The building reception is located ahead as you enter the building and to the right.
  • The desk is 11m (12yd 1in) from the main entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are bright.
  • The reception desk/counter is high (110cm+).
  • There is a low section of the counter (76cm or below) available.
  • There is not a clear knee recess beneath the low/lowered counter.
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.

Getting Around

  • Access View
    • There is step free access throughout the majority of the building.
    • There is/are 4 clearly marked step(s), with a handrail on the left going up, for access to the refreshment area.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a slight ramp, with a handrail on the right going up, for access to the breakout and refreshment area.
    • The width of the ramp is 107cm (3ft 6in).
    • The ramp or slope does bypass the step(s).
    • Photographs 1 and 2 show the level change leading to the breakout and reception area.
    • There are doors in corridors which have to be opened manually.
  • Getting Around View
    • There is not clear signage for building facilities/areas in the foyer/reception area.
    • There is no directional signage at key points of circulation routes.
    • There is good colour contrast between the walls and floor in all corridors.
    • The lighting levels are good.
    • This building does not play background music.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The portable loop is located at the main reception.
    • The hearing system is available only on request.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3 and 4.
    • The stairs are located straight ahead as you enter past reception and on the right.
    • The stairs are approximately 18m from the main entrance.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.

Lift

  • There is a lift for public use.
  • The lift is located straight ahead as you enter, past reception and on the right.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3 and 4.
  • Wall mounted information boards are not provided at lift landings.
  • The weight limit for the lift is 630kg.
  • The lift is approximately 18m (19yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift has a hearing enhancement system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.

Accessible Toilet(s) (Ground Floor Reception)

  • Location and Access View
    • This accessible toilet is located ahead to the right of reception.
    • This accessible toilet is approximately 13m (14yd 8in) from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is heavy.
    • The width of the accessible toilet opening is 95cm (3ft 1in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 176cm x 225cm (5ft 9in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 92cm (3ft).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 98cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.

Accessible Toilet(s) (Second Floor)

  • Location and Access View
    • This accessible toilet is located on the second floor.
    • This accessible toilet is approximately 6m (6yd 1ft) from the lift.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 200cm x 227cm (6ft 7in x 7ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 120cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 129cm (4ft 3in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a wall which acts as a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is poor.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s) (First Floor)

  • Toilet Facilities View
    • The female and male toilets are located to the right as you exit the lift.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 5m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.

Standard Toilet(s) (Third Floor)

  • Toilet Facilities View
    • The female and male toilets are located to the right as you exit the lift.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 6m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are moderate to good.