You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 05:20 - 20:30..
• Tuesday 05:20 - 20:30..
• Wednesday 05:20 - 20:30..
• Thursday 05:20 - 20:30..
• Friday 05:20 - 20:30..
• Saturday 05:20 - 19:00..
• Sunday 08:00 - 20:30..

You are on Opening Times (Station and Welcome Lounge Office). Skip to the next section.

Opening Times (Station and Welcome Lounge Office)

• Monday 04:30 - 01:00..
• Tuesday 04:30 - 01:00..
• Wednesday 04:30 - 01:00..
• Thursday 04:30 - 01:00..
• Friday 04:30 - 01:00..
• Saturday 04:30 - 01:00..
• Sunday 08:30 - 00:00..

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Plymouth.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Short Stay). Skip to the next section.

Parking (Short Stay)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.

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• Venue Car Park View
  • The car park is at the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 400cm x 430cm (13ft 1in x 14ft 1in).
  • The nearest designated bay is 25m (27yd) from the main entrance.
  • The furthest designated bay is 30m (33yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.

You are on Parking (Long Stay). Skip to the next section.

Parking (Long Stay)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.

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• Venue Car Park View
  • The car park is at the front of the venue.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 5 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 670cm x 300cm (21ft 12in x 9ft 10in).
  • The nearest designated bay is 30m (33yd) from the main entrance.
  • The furthest designated bay is 50m (55yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does have to cross a road.
  • The car park does have a height restriction barrier.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 130cm (4ft 3in) wide.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 8m (26ft 3in) from the main entrance.
• There is level access to reception from the entrance.
• Lighting levels are bright.
• The reception desk is high height.
• The desk does not have a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• The lighting levels are varied.
• Motorised scooters are allowed in public parts of the venue.

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• Comments View
  • Scooters cannot be used on the trains if too large.

You are on Train Station. Skip to the next section.

Train Station

• There are 6 platform(s) in the station.
• The station is staffed.
• There are generally 10 member(s) of staff on duty.
• There is an office to obtain help.
• The office to obtain help is 90m (98yd 1ft) from the main entrance.
• This office is located in the Welcome Lounge on platform 4.
• There is a ticket office.
• The ticket office is located immediately beyond the main entrance, to the left.
• The ticket office is 8m (8yd 2ft) from the main entrance.
• The train companies operating from within this station are First Great Western.
• There is a taxi rank at the station.
• The taxi rank is located directly outside the main entrance.
• The taxi rank is 5m (5yd 1ft) from the main entrance.
• Shops and services within the station include WHSmith, 2 Pumpkin Café Shops and a Spar.
• All key concourse shops and services have level access.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 4 and 7.
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please ask at the Welcome Lounge.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 3-8.
• The platform(s) which has/have level access is / are 3-8.
• The platform(s) accessed by lift is / are 5-8.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 3-8.

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• Comments View
  • There is no platform 1 or 2.

You are on Level Change (Underpass). Skip to the next section.

Level Change (Underpass)

• There are steps to access this area / service.
• The steps are located leading to and from the underpass.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are bright.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.

You are on Lift. Skip to the next section.

Lift

• The lift is located between platforms 3 and 4.
• The lift is a standard lift.
• The floors which are accessible by this lift are platforms 3 and 4 from the underpass.
• The lift is 65m (71yd 3in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 150cm (4ft 11in).
• The dimensions of the lift are 165cm x 320cm (5ft 5in x 10ft 6in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The controls for the lift are within reach for a wheelchair user.
• The lighting level in the lift is low.

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• Comments View
  • Identical lifts are available to give access to platforms 5 to 8 from the underpass.

You are on Restaurant Bar Internal (Pumpkin Café Shop). Skip to the next section.

Restaurant Bar Internal (Pumpkin Café Shop)

• The following information is for the cafe.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the service counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 4m (13ft 1in) from the cafe entrance.
• The distance between the floor and the lowest table is 73cm (2ft 5in).
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold snacks.

You are on Accessible Toilet (Station Concourse). Skip to the next section.

Accessible Toilet (Station Concourse)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 15m (16yd 1ft) from the main entrance.
  • The accessible toilet is located to the right as you enter.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 96cm (3ft 2in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 220cm x 180cm (7ft 3in x 5ft 11in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Accessible Toilet (Platform 4). Skip to the next section.

Accessible Toilet (Platform 4)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 70m (76yd 1ft) from the main entrance.
  • The accessible toilet is located on platform 4.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 190cm x 215cm (6ft 3in x 7ft 1in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Accessible Toilet (Platform 7). Skip to the next section.

Accessible Toilet (Platform 7)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 55m (60yd 5in) from the lift.
  • This accessible toilet is located on platform 7.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 190cm x 260cm (6ft 3in x 8ft 6in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • A baby changing facility is located within the accessible toilet on platform 7.
  • The height of the table is 83cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on Platform 4.
  • The female and male toilets are 110m (120yd 11in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in a separate room on Platform 4.
  • The height of the baby change table once extended is 87cm (2ft 10in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.