Skip to main content

Plymouth Station

North Road, Plymouth, Devon, PL4 6AB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times (Ticket Office)

  • Monday 05:20 - 20:30..
  • Tuesday 05:20 - 20:30..
  • Wednesday 05:20 - 20:30..
  • Thursday 05:20 - 20:30..
  • Friday 05:20 - 20:30..
  • Saturday 05:20 - 19:00..
  • Sunday 08:00 - 20:30..

Opening Times (Station and Welcome Lounge Office)

  • Monday 04:30 - 01:00..
  • Tuesday 04:30 - 01:00..
  • Wednesday 04:30 - 01:00..
  • Thursday 04:30 - 01:00..
  • Friday 04:30 - 01:00..
  • Saturday 04:30 - 01:00..
  • Sunday 08:30 - 00:00..

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Plymouth.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Parking (Short Stay)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is at the side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 400cm x 430cm (13ft 1in x 14ft 1in).
    • The nearest designated bay is 25m (27yd) from the main entrance.
    • The furthest designated bay is 30m (33yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.

Parking (Long Stay)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is at the front of the venue.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 670cm x 300cm (21ft 12in x 9ft 10in).
    • The nearest designated bay is 30m (33yd) from the main entrance.
    • The furthest designated bay is 50m (55yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does have to cross a road.
    • The car park does have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 130cm (4ft 3in) wide.

Reception (Ticket Office)

  • The reception desk is 8m (26ft 3in) from the main entrance.
  • There is level access to reception from the entrance.
  • Lighting levels are bright.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are varied.
  • Motorised scooters are allowed in public parts of the venue.

Train Station

  • There are 6 platform(s) in the station.
  • The station is staffed.
  • There are generally 10 member(s) of staff on duty.
  • There is an office to obtain help.
  • The office to obtain help is 90m (98yd 1ft) from the main entrance.
  • This office is located in the Welcome Lounge on platform 4.
  • There is a ticket office.
  • The ticket office is located immediately beyond the main entrance, to the left.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • The train companies operating from within this station are First Great Western.
  • There is a taxi rank at the station.
  • The taxi rank is located directly outside the main entrance.
  • The taxi rank is 5m (5yd 1ft) from the main entrance.
  • Shops and services within the station include WHSmith, 2 Pumpkin Café Shops and a Spar.
  • All key concourse shops and services have level access.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 4 and 7.
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask at the Welcome Lounge.

Train Station Platform

  • This information is for platform(s) 3-8.
  • The platform(s) which has/have level access is / are 3-8.
  • The platform(s) accessed by lift is / are 5-8.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 3-8.

Level Change (Underpass)

  • There are steps to access this area / service.
  • The steps are located leading to and from the underpass.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Lift

  • The lift is located between platforms 3 and 4.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are platforms 3 and 4 from the underpass.
  • The lift is 65m (71yd 3in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 150cm (4ft 11in).
  • The dimensions of the lift are 165cm x 320cm (5ft 5in x 10ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is low.
  • Comments View
    • Identical lifts are available to give access to platforms 5 to 8 from the underpass.

Restaurant Bar Internal (Pumpkin Café Shop)

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 4m (13ft 1in) from the cafe entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.

Accessible Toilet (Station Concourse)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 15m (16yd 1ft) from the main entrance.
    • The accessible toilet is located to the right as you enter.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 220cm x 180cm (7ft 3in x 5ft 11in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Platform 4)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 70m (76yd 1ft) from the main entrance.
    • The accessible toilet is located on platform 4.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 190cm x 215cm (6ft 3in x 7ft 1in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Platform 7)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 55m (60yd 5in) from the lift.
    • This accessible toilet is located on platform 7.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 190cm x 260cm (6ft 3in x 8ft 6in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • A baby changing facility is located within the accessible toilet on platform 7.
    • The height of the table is 83cm.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.