Access Guide
COVID-19 Information (City College Plymouth)
Opening Times (Ticket Office)
- Monday 05:20 - 20:30..
- Tuesday 05:20 - 20:30..
- Wednesday 05:20 - 20:30..
- Thursday 05:20 - 20:30..
- Friday 05:20 - 20:30..
- Saturday 05:20 - 19:00..
- Sunday 08:00 - 20:30..
Opening Times (Station and Welcome Lounge Office)
- Monday 04:30 - 01:00..
- Tuesday 04:30 - 01:00..
- Wednesday 04:30 - 01:00..
- Thursday 04:30 - 01:00..
- Friday 04:30 - 01:00..
- Saturday 04:30 - 01:00..
- Sunday 08:30 - 00:00..
Location
- The venue is situated within the centre of the city.
- This venue is situated in Plymouth.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Parking (Short Stay)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is at the side of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 400cm x 430cm (13ft 1in x 14ft 1in).
- The nearest designated bay is 25m (27yd) from the main entrance.
- The furthest designated bay is 30m (33yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Parking (Long Stay)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 5 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 670cm x 300cm (21ft 12in x 9ft 10in).
- The nearest designated bay is 30m (33yd) from the main entrance.
- The furthest designated bay is 50m (55yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does have to cross a road.
- The car park does have a height restriction barrier.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 130cm (4ft 3in) wide.
Reception (Ticket Office)
- The reception desk is 8m (26ft 3in) from the main entrance.
- There is level access to reception from the entrance.
- Lighting levels are bright.
- The reception desk is high height.
- The desk does not have a lowered section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- The lighting levels are varied.
- Motorised scooters are allowed in public parts of the venue.
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Comments
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- Scooters cannot be used on the trains if too large.
Train Station
- There are 6 platform(s) in the station.
- The station is staffed.
- There are generally 10 member(s) of staff on duty.
- There is an office to obtain help.
- The office to obtain help is 90m (98yd 1ft) from the main entrance.
- This office is located in the Welcome Lounge on platform 4.
- There is a ticket office.
- The ticket office is located immediately beyond the main entrance, to the left.
- The ticket office is 8m (8yd 2ft) from the main entrance.
- The train companies operating from within this station are First Great Western.
- There is a taxi rank at the station.
- The taxi rank is located directly outside the main entrance.
- The taxi rank is 5m (5yd 1ft) from the main entrance.
- Shops and services within the station include WHSmith, 2 Pumpkin Café Shops and a Spar.
- All key concourse shops and services have level access.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 4 and 7.
- Accessible toilets are located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, please ask at the Welcome Lounge.
Train Station Platform
- This information is for platform(s) 3-8.
- The platform(s) which has/have level access is / are 3-8.
- The platform(s) accessed by lift is / are 5-8.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 3-8.
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Comments
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- There is no platform 1 or 2.
Level Change (Underpass)
- There are steps to access this area / service.
- The steps are located leading to and from the underpass.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are bright.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
Lift
- The lift is located between platforms 3 and 4.
- The lift is a standard lift.
- The floors which are accessible by this lift are platforms 3 and 4 from the underpass.
- The lift is 65m (71yd 3in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 150cm (4ft 11in).
- The dimensions of the lift are 165cm x 320cm (5ft 5in x 10ft 6in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The controls for the lift are within reach for a wheelchair user.
- The lighting level in the lift is low.
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Comments
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- Identical lifts are available to give access to platforms 5 to 8 from the underpass.
Restaurant Bar Internal (Pumpkin Café Shop)
- The following information is for the cafe.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- There is not a lowered section at the service counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 4m (13ft 1in) from the cafe entrance.
- The distance between the floor and the lowest table is 73cm (2ft 5in).
- Menus are wall only.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
Accessible Toilet (Station Concourse)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 15m (16yd 1ft) from the main entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 96cm (3ft 2in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 220cm x 180cm (7ft 3in x 5ft 11in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Accessible Toilet (Platform 4)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 70m (76yd 1ft) from the main entrance.
- The accessible toilet is located on platform 4.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 190cm x 215cm (6ft 3in x 7ft 1in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- It is out of reach (higher than 10cm (4") from floor).
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Accessible Toilet (Platform 7)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 55m (60yd 5in) from the lift.
- This accessible toilet is located on platform 7.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door is heavy.
- The dimensions of the accessible toilet are 190cm x 260cm (6ft 3in x 8ft 6in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Comments
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- A baby changing facility is located within the accessible toilet on platform 7.
- The height of the table is 83cm.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on Platform 4.
- The female and male toilets are 110m (120yd 11in) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in a separate room on Platform 4.
- The height of the baby change table once extended is 87cm (2ft 10in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.