You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Wellington Street - Front). Skip to the next section.

Parking (Wellington Street - Front)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 550cm (7ft 7in x 18ft 1in).
  • The nearest Blue Badge bay is 9m (9yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are cobbles.
  • The car park surface is cobbled.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The cobbles can be avoided on the route to the entrance from the two Blue Badge bays only.

You are on Parking (Wellington Road - Rear). Skip to the next section.

Parking (Wellington Road - Rear)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the rear of platform 1.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 550cm (7ft 10in x 18ft 1in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the platform 1.
  • The furthest Blue Badge bay is 35m (38yd 10in) from the platform 1.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the station.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.

You are on Access Point (Alternative Accessible Entrance - Exit). Skip to the next section.

Access Point (Alternative Accessible Entrance - Exit)

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• Access Point View
  • This information is for the access point located to the right of the main entrance.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens away from you (push).
  • The gate is permanently held open.
• Comments View
  • This access point leads to platform 2 and is used after 7pm when the lifts are out of use.
    
  • The width of the clearly marked bollard in front of this access point is 120cm.
    
  • There is a Touch and Go Point at this access point.

You are on Access Point (Waterloo Road Car Park - Rear). Skip to the next section.

Access Point (Waterloo Road Car Park - Rear)

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• Access Point View
  • This information is for the access point located off Waterloo Road Car Park - Rear.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 170cm.
• Ramp/Slope View
  • The ramp/slope is located leading from the car park and beyond the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
• Comments View
  • This access point leads directly to platform 1.
    
  • There is a Touch and Go machine at a suitable height for a wheelchair user in this area.

You are on Access Point (Park Road - Platform 1). Skip to the next section.

Access Point (Park Road - Platform 1)

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• Access Point View
  • This information is for the access point located off park Road.
  • There is stepped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 90cm.
• Step(s) View
  • The step(s) is/are located off Park Road.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • There is a shallow gulley at the bottom of these stairs.
    
  • There is a Touch and Go machine at a suitable height for a wheelchair user in this area.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 19:00 - 06:00.
• There is a ticket office.
• The ticket office is located to the right as you enter from the main entrance.
• The ticket office is 2m (2yd 7in) from the main entrance.
• The train companies operating from within this station are Northern Rail The opening hours of the ticket office are: Monday to Saturday: 06:10 - 19:00 Sunday: 08:40 - 16:00.
• Please click here for access information for Northern Rail.
• There is a taxi rank at the station.
• The taxi rank is located opposite the station forecourt.
• The taxi rank is 40m (43yd 2ft) from the main entrance.
• There are 2 platform(s) in the station.
• The platform(s) accessed by lift is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are not located on the platform(s).
  • There is not a wheelchair available to borrow.
• Comments View
  • A portable ramp is available for boarding trains, please ask any member of staff or train crew for assistance.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 4m (4yd 1ft) from the front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 16/05/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There is a ticket machine in this area at a suitable height for a wheelchair user.
    
  • There is a defibrillator in this area.
    
  • The height of the defibrillator is 139cm.
    
  • There is also a vending machine and limited seating.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located at the end of the footbridge.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 1- Footbridge.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 35m (38yd 10in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 134cm x 200cm (4ft 5in x 6ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • Photograph 1 shows the footbridge leading to the lift.
    
  • There is a Touch and Go machine at a suitable height for a wheelchair user in this area.
    
  • This lift is out of order from 7pm till the ticket office opens in the morning.

You are on Train Station Platform (1). Skip to the next section.

Train Station Platform (1)

• There is a ticket machine on the platform at a suitable height for a wheelchair user.
  
• Photograph 2 shows the Café Ristretto kiosk.
  
• The height of the counter is 106cm.
  
• Photographs 3 to 6 show the waiting room.
  
• The door to this area is single, heavy, opens away from you and is 91cm wide.
  
• There is a 6cm unmarked step without handrails at this entrance.
  
• There is further seating on the platform.

You are on Level Change (Wellington Street Car Park - Front - Platform 2). Skip to the next section.

Level Change (Wellington Street Car Park - Front - Platform 2)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the right of the main entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from the car park to the platform.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).
• The ramp/slope does bypass the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).
• The lift does bypass the ramp/slope.

You are on Lift (Platform 2). Skip to the next section.

Lift (Platform 2)

• There is a lift for public use.
• The lift is located to the left before the bridge to platform 1.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 2 - Ticket Office area.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 13m (14yd 8in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 134cm x 200cm (4ft 5in x 6ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is a Touch and Go machine at a suitable height for a wheelchair user in this area.
    
  • This lift is out of order from 7pm till the ticket office opens in the morning.

You are on Train Station Platform (2). Skip to the next section.

Train Station Platform (2)

• The majority of this platform is covered.
  
• There is seating throughout the platform.

You are on Level Change (Platform 1 and 2 Stairs). Skip to the next section.

Level Change (Platform 1 and 2 Stairs)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located opposite lifts 1 and 2.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.