Skip to main content

Council Customer Service Centre

Britannia House, Hall Ings, Bradford, West Yorkshire, BD1 1HX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Bradford.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Bradford Interchange.

Opening Times

  • Please contact the venue for details of opening times.
  • Comments View
    • Opening times by appointment only.
    • Please telephone 01274 432772 to arrange an appointment.
    • Monday to Thursday: 8.30am to 5pm
    • Friday: 8.30am to 4.30pm.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located to the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is permanent.

Reception

  • The reception desk is 4m (13ft 1in) from the main entrance.
  • The desk is 4m (13ft 1in) from the main entrances .
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are medium.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.