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Council Customer Service Centre

Britannia House, Hall Ings, Bradford, West Yorkshire, BD1 1HX

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Bradford.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Bradford Interchange.

COVID-19 Information

Opening Times

  • Please contact the venue for details of opening times.
  • Comments View
    • Opening times by appointment only.
    • Please telephone 01274 432772 to arrange an appointment.
    • Monday to Thursday: 8.30am to 5pm
    • Friday: 8.30am to 4.30pm.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is NCP Halls Ings.
    • The car park is located off Halls Ings.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are available.
    • On street Blue Badge parking is located off Bank Street.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located off Bank Street.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located to the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The reception desk is 4m (13ft 1in) from the main entrance.
  • The desk is 4m (13ft 1in) from the main entrances .
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.