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Customer Service Point

Shipley Library, 2 Wellcroft, Shipley, West Yorkshire, BD18 3HQ

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Access Guide

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Introduction

  • Comments View
    • The customer service point deals with housing benefits and council tax but will also deal with any council enquiry.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Shipley.

COVID-19 Information

Opening Times

  • Monday 09:00 - 16:30.
  • Tuesday 09:00 - 16:30.
  • Wednesday Closed.
  • Thursday Closed.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Asda.
    • The car park is located in Manor Lane.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 230cm x 580cm (7ft 7in x 19ft).
    • On street Blue Badge parking is located on Wellcroft.
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Wellcroft and Alexandra Street.
    • There is not a designated drop off point.
  • Comments View
    • The standard parking bays are marked widthways only.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 129cm (4ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 154cm (5ft 1in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Outside Access (Customer Service Point Entrance)

  • This information is for the entrance located behind the Shipley Library reception desk.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 79cm (2ft 7in).
  • Comments View
    • The customer service point office is 13m from Shipley Library main entrance.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • The desk in the office is 72cm high.
    • There are chairs without armrests available in the office.

Changing Places

  • Location and access View
    • The facility is located to the right of the main entrance.
    • The facility is approximately 7m (7yd 1ft) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from reception.
    • The door opens outwards.
    • The width of the door is 95cm (3ft 1in).
    • The dimensions of the facility are 286cm x 355cm (9ft 5in x 11ft 8in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 200cm (6ft 7in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 115cm (3ft 9in).
    • The transfer space on the right as you face the toilet is 120cm (3ft 11in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided for the toilet.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are not available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.

Accessible Toilet

  • At the time of survey the accessible toilets were not in use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.