Access Guide
Location
COVID-19 Information
Parking
- The venue does have its own car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- There is not a road to cross between the car park and the entrance.
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Comments
View
- The car park is 10m from the venue's entrance.
- The convenient dropoff point is located in the car park
- The car park is adjacent to the venue.
Outside Access (Station Road)
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 138cm (4ft 6in) wide.
Level Change (Station Road)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located adjacent to the entrance.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- The width of the ramp/slope is 107cm (3ft 6in).
- There is a/are step(s) to access this area/service.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are bright.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Reception
- The reception desk is 2m (6ft 7in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- Lighting levels are low.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Train Station
- There are generally 3 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- This office is located in the ticket hall.
- The train companies operating from within this station are Worth Valley.
- There is not a taxi rank at the station.
- Shops and services within the station include a gift shop.
- There are 1 platform(s) in the station.
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Additional Station Information
View
- Announcements on platforms are visual.
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Comments
View
- Platforms 1 are accessible to a wheelchair user.
Train Station Platform (1)
- There is level access to the platform(s).
- There is an accessible toilet.
- There is a portable ramp to assist passengers onto the trains. Please ask staff for assistance.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
View
- This accessible toilet is approximately 20m (21yd 2ft) from the accessible entrance.
- This accessible toilet is located on the platform.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a sliding bolt.
- The dimensions of the accessible toilet are 350cm x 190cm (11ft 6in x 6ft 3in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- The tap type is lever.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a mirror.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 130cm (4ft 3in).
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 84cm (2ft 9in).
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Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
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Comments
View
- Wall mounted and drop down rails are available.
- There are baby changing facilities in the accessible toilet.
Standard Toilet(s)
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Availability and Location of Standard Toilets
View
- Standard toilets are available.
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Access to Standard Female Toilet(s)
View
- The female toilets are located on the platform.
- The female toilets are 17m (19yd) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
View
- The male toilets are located on the platform.
- The male toilets are 19m (21yd) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Baby Change Facilities
View
- Baby change facilities are not located within the venue.
Additional Info
- Staff do not receive disability awareness / equality training.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.