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Ilkley Post Office

Unit 9 Station Plaza, Station Road, Ilkley, West Yorkshire, LS29 8HF

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Ilkley.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Ilkley.

COVID-19 Information

  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Times

  • Monday 08:30 - 17:30.
  • Tuesday 08:30 - 17:30.
  • Wednesday 08:30 - 17:30.
  • Thursday 08:30 - 17:30.
  • Friday 08:30 - 17:30.
  • Saturday 09:00 - 12:30.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.

Outside Access (Station Plaza)

  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 83cm (2ft 9in) wide.

Reception

  • The reception desk is 5m (16ft 5in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.