You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:30 - 16:00.
• Tuesday 10:30 - 16:00.
• Wednesday 10:30 - 16:00.
• Thursday 10:30 - 16:00.
• Friday 10:30 - 16:00.
• Saturday 10:30 - 16:00.
• Sunday 10:30 - 16:00.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the city.
• This venue is situated in York.
• The venue is situated on a road which has a steep gradient.
• The nearest mainline station is Malton.

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• Comments View
  • There is a Coastliner bus service that runs for part of the year from York station.
  • For more information call 01653 692556 or visit www.yorkshirecoastliner.co.uk.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • There are 11 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 220cm x 350cm (7ft 3in x 11ft 6in).
  • The nearest designated bay is 13m (14yd) from the main accessible entrance.
  • The car park surface is concrete.
  • The car park does not have a height restriction barrier.
• Comments View
  • The designated bays are on concrete, but parts of the car park have loose chippings or grass surface.

You are on Outside Access (Grounds Entrance). Skip to the next section.

Outside Access (Grounds Entrance)

• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 180cm (5ft 11in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 137cm (4ft 6in) wide.

You are on Level Change (Grounds Entrance). Skip to the next section.

Level Change (Grounds Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The width of the ramp or slope is 250cm (8ft 2in).

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• Comments View
  • The doors are normally held open when the venue is open.

You are on Outside Access (House Entrance). Skip to the next section.

Outside Access (House Entrance)

• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 120cm (3ft 11in) wide.

You are on Level Change (House Entrance). Skip to the next section.

Level Change (House Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.

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• Comments View
  • This is the entrance to the Gift Shop, but it is also the accessible entrance to the house.
  • A member of the Gift Shop staff needs to unlock the door for you.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 25m (27yd) from the front entrance.
• There is not level access to reception from the entrance.
• The reception desk is high height.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.

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• Comments View
  • There are automatic doors leading from the Ticket Office into the grounds and back into the courtyard.
  • The courtyard between the main entrance and the ticket office has an uneven paved and cobbled surface and an easy slope.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • The details here are for the main house itself. At the end of the tour, the chapel can only be accessed via a spiral staircase. Patrons who cannot manage these stairs are directed through a door back to the stair lift. There are plenty of seats available throughout the tour. A guide will provide one if there isn't one available.
  • Most of the grounds are accessible via tarmac paths of easy or moderate gradients. Some paths are steep and have grass and gravel surfaces. There is a 'Kelly Car' which gives free transport from the Ticket Office to the House and the Lakeside Café & Adventure Playground. There are ramps available to give wheelchairs access to the Kelly Car (see photo).

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G - 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting level is bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located leading from accessible entrance to main house.
• The lift is a stair lift.
• The floors which are accessible by this lift are G - 1.
• The lift is 25m (27yd) from accessible entrance.
• Staff do need to be notified for use of the lift.
• The dimensions of the lift are 70cm x 85cm (2ft 4in x 2ft 9in).
• The lighting level in the lift is bright.

You are on Restaurant Bar Internal (Courtyard Cafe). Skip to the next section.

Restaurant Bar Internal (Courtyard Cafe)

• Once inside, there is not level access to the service.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The distance between the floor and the lowest table is 69cm (2ft 3in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is lunches and snacks.

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• Comments View
  • There are automatic doors at the entrance to the café, 100 cm wide.
  • There is outdoor seating available, accessible via a 170cm wide moderate ramp with handrails on both sides.

You are on Level Change (Courtyard Cafe). Skip to the next section.

Level Change (Courtyard Cafe)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance to the cafe.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• The width of the ramp or slope is 100cm (3ft 3in).

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• Comments View
  • There are automatic doors at the entrance to the café, 100 cm wide.
  • There is outdoor seating available, accessible via a 170cm wide moderate ramp with handrails on both sides.

You are on Restaurant Bar Internal (Fitzroy Room). Skip to the next section.

Restaurant Bar Internal (Fitzroy Room)

• Once inside, there is level access to the service.
• Full table service is not available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is lunches and snacks.

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• Comments View
  • There is level access if entered from inside the house.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• Concessions are available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, ticket office or house staff.

You are on Accessible Toilet (Courtyard Toilets). Skip to the next section.

Accessible Toilet (Courtyard Toilets)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • This accessible toilet is approximately 25m (27yd 1ft) from the accessible entrance.
  • This accessible toilet is located just off the courtyard, past the cafe.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 130cm x 245cm (4ft 3in x 8ft).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 60cm (1ft 12in).
  • The tap type is lever.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 52cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is poor.
  • The lighting levels are bright.
• Comments View
  • Wall mounted and drop down rails are available.
  • The accessible toilet is accessed via a moderate ramp with a small gutter in front of it.
  • There are separate baby changing facilities.

You are on Accessible Toilet (Main House Toilets). Skip to the next section.

Accessible Toilet (Main House Toilets)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • This accessible toilet is approximately 26m (28yd 1ft) from the accessible entrance.
  • This accessible toilet is located past the Fitzroy Room.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 123cm x 200cm (4ft x 6ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 65cm (2ft 2in).
  • The tap type is lever.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin is placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is poor.
  • The lighting levels are bright.
• Comments View
  • Wall mounted and drop down rails are available.
  • There are baby changing facilities in the accessible toilet.
  • The accessible toilet is also accessed via the moderate ramp, which has a handrail on both sides.

You are on Accessible Toilet (Lakeside Cafe Toilets). Skip to the next section.

Accessible Toilet (Lakeside Cafe Toilets)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • This accessible toilet is located by the Lakeside Cafe and Adventure Playground.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 190cm x 220cm (6ft 3in x 7ft 3in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • The tap type is lever.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • Wall mounted and drop down rails are available.
  • There are baby changing facilities in the accessible toilet.
  • The accessible toilet is also accessed via the easy slope.

You are on Standard Toilet(s) (Courtyard Toilets). Skip to the next section.

Standard Toilet(s) (Courtyard Toilets)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located just off the courtyard, past the cafe.
  • The female toilet(s) is/are approximately 26m (28yd 1ft) from the accessible entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located just off the courtyard, past the cafe.
  • The male toilet(s) is/are approximately 24m (26yd 9in) from the accessible entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are bright.
• Comments View
  • There are separate baby changing facilities.

You are on Standard Toilet(s) (Main House Toilets). Skip to the next section.

Standard Toilet(s) (Main House Toilets)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located past the Fitzroy Room.
  • The female toilet(s) is/are approximately 32m (34yd 2ft) from the accessible entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located past the Fitzroy Room.
  • The male toilet(s) is/are approximately 30m (32yd 2ft) from the accessible entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are bright.

You are on Standard Toilet(s) (Lakeside Cafe Toilets). Skip to the next section.

Standard Toilet(s) (Lakeside Cafe Toilets)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located by the Lakeside Cafe and Adventure Playground.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located by the Lakeside Cafe and Adventure Playground.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in large print.

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• Comments View
  • The photo shows the 'Kelly Car'.