Access Guide
Opening Times
- Monday 10:30 - 16:00.
- Tuesday 10:30 - 16:00.
- Wednesday 10:30 - 16:00.
- Thursday 10:30 - 16:00.
- Friday 10:30 - 16:00.
- Saturday 10:30 - 16:00.
- Sunday 10:30 - 16:00.
Location
- The venue is situated outside the centre of the city.
- This venue is situated in York.
- The venue is situated on a road which has a steep gradient.
- The nearest mainline station is Malton.
-
Comments
View
- There is a Coastliner bus service that runs for part of the year from York station.
- For more information call 01653 692556 or visit www.yorkshirecoastliner.co.uk.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- There are 11 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 220cm x 350cm (7ft 3in x 11ft 6in).
- The nearest designated bay is 13m (14yd) from the main accessible entrance.
- The car park surface is concrete.
- The car park does not have a height restriction barrier.
-
Comments
View
- The designated bays are on concrete, but parts of the car park have loose chippings or grass surface.
Outside Access (Grounds Entrance)
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 180cm (5ft 11in) wide.
-
Second set of doors
View
- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 137cm (4ft 6in) wide.
Level Change (Grounds Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up to the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 250cm (8ft 2in).
-
Comments
View
- The doors are normally held open when the venue is open.
Outside Access (House Entrance)
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 120cm (3ft 11in) wide.
Level Change (House Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
-
Comments
View
- This is the entrance to the Gift Shop, but it is also the accessible entrance to the house.
- A member of the Gift Shop staff needs to unlock the door for you.
Reception (Ticket Office)
- The reception desk is 25m (27yd) from the front entrance.
- There is not level access to reception from the entrance.
- The reception desk is high height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
-
Comments
View
- There are automatic doors leading from the Ticket Office into the grounds and back into the courtyard.
- The courtyard between the main entrance and the ticket office has an uneven paved and cobbled surface and an easy slope.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
-
Comments
View
- The details here are for the main house itself. At the end of the tour, the chapel can only be accessed via a spiral staircase. Patrons who cannot manage these stairs are directed through a door back to the stair lift. There are plenty of seats available throughout the tour. A guide will provide one if there isn't one available.
- Most of the grounds are accessible via tarmac paths of easy or moderate gradients. Some paths are steep and have grass and gravel surfaces. There is a 'Kelly Car' which gives free transport from the Ticket Office to the House and the Lakeside Café & Adventure Playground. There are ramps available to give wheelchairs access to the Kelly Car (see photo).
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G - 1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting level is bright.
Lift
- There is a lift for public use.
- The lift is located leading from accessible entrance to main house.
- The lift is a stair lift.
- The floors which are accessible by this lift are G - 1.
- The lift is 25m (27yd) from accessible entrance.
- Staff do need to be notified for use of the lift.
- The dimensions of the lift are 70cm x 85cm (2ft 4in x 2ft 9in).
- The lighting level in the lift is bright.
Restaurant Bar Internal (Courtyard Cafe)
- Once inside, there is not level access to the service.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The distance between the floor and the lowest table is 69cm (2ft 3in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is lunches and snacks.
-
Comments
View
- There are automatic doors at the entrance to the café, 100 cm wide.
- There is outdoor seating available, accessible via a 170cm wide moderate ramp with handrails on both sides.
Level Change (Courtyard Cafe)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up to the entrance to the cafe.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The width of the ramp or slope is 100cm (3ft 3in).
-
Comments
View
- There are automatic doors at the entrance to the café, 100 cm wide.
- There is outdoor seating available, accessible via a 170cm wide moderate ramp with handrails on both sides.
Restaurant Bar Internal (Fitzroy Room)
- Once inside, there is level access to the service.
- Full table service is not available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is lunches and snacks.
-
Comments
View
- There is level access if entered from inside the house.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- Concessions are available.
- There is a wheelchair to borrow.
- To borrow the wheelchair, ticket office or house staff.
Accessible Toilet (Courtyard Toilets)
- There are accessible toilet facilities within this venue.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- This accessible toilet is approximately 25m (27yd 1ft) from the accessible entrance.
- This accessible toilet is located just off the courtyard, past the cafe.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 130cm x 245cm (4ft 3in x 8ft).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 60cm (1ft 12in).
- The tap type is lever.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 52cm (1ft 8in).
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
-
Comments
View
- Wall mounted and drop down rails are available.
- The accessible toilet is accessed via a moderate ramp with a small gutter in front of it.
- There are separate baby changing facilities.
Accessible Toilet (Main House Toilets)
- There are accessible toilet facilities within this venue.
-
Location and Access
View
- The toilet is for the sole use of disabled people.
- This accessible toilet is approximately 26m (28yd 1ft) from the accessible entrance.
- This accessible toilet is located past the Fitzroy Room.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 123cm x 200cm (4ft x 6ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 65cm (2ft 2in).
- The tap type is lever.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
-
Comments
View
- Wall mounted and drop down rails are available.
- There are baby changing facilities in the accessible toilet.
- The accessible toilet is also accessed via the moderate ramp, which has a handrail on both sides.
Accessible Toilet (Lakeside Cafe Toilets)
- There are accessible toilet facilities within this venue.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- This accessible toilet is located by the Lakeside Cafe and Adventure Playground.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 190cm x 220cm (6ft 3in x 7ft 3in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- The tap type is lever.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
- The lighting levels are bright.
-
Comments
View
- Wall mounted and drop down rails are available.
- There are baby changing facilities in the accessible toilet.
- The accessible toilet is also accessed via the easy slope.
Standard Toilet(s) (Courtyard Toilets)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located just off the courtyard, past the cafe.
- The female toilet(s) is/are approximately 26m (28yd 1ft) from the accessible entrance.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located just off the courtyard, past the cafe.
- The male toilet(s) is/are approximately 24m (26yd 9in) from the accessible entrance.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels are bright.
-
Comments
View
- There are separate baby changing facilities.
Standard Toilet(s) (Main House Toilets)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located past the Fitzroy Room.
- The female toilet(s) is/are approximately 32m (34yd 2ft) from the accessible entrance.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located past the Fitzroy Room.
- The male toilet(s) is/are approximately 30m (32yd 2ft) from the accessible entrance.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels are bright.
Standard Toilet(s) (Lakeside Cafe Toilets)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located by the Lakeside Cafe and Adventure Playground.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located by the Lakeside Cafe and Adventure Playground.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are available in large print.
-
Comments
View
- The photo shows the 'Kelly Car'.