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Grand Opera House

Cumberland Street, York, YO1 9SW

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Access Guide

Show Easy Read

Opening Times (Box Office)

  • Monday 12:00 - 17:30..
  • Tuesday 12:00 - 17:30..
  • Wednesday 12:00 - 17:30..
  • Thursday 12:00 - 17:30..
  • Friday 12:00 - 17:30..
  • Saturday 12:00 - 17:30..
  • Sunday Closed.
  • Comments View
    • On show days the box office remains open until 15 minutes after the start of the show.
    • On Sundays and bank holidays the box office opens two hours before the show starts until 15 minutes after the show has commenced.
    • The designated access booking line for wheelchair users is 01904 678703, (Please note this is not a general booking line and it is an unmanned number. Anyone using this number should leave a name, telephone number and a brief description of their enquiry and a member of the box office staff will return their call as soon as they can.).

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in York.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is York.

Parking

  • The venue does not have its own car park.
  • Comments View
    • Blue Badge holders are able to park on King Street ensuring no fire doors are blocked.
    • The nearest car parks to the venue are Clifford's Tower and St George's Field.

Outside Access (Clifford Street - Box Office)

  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • In order to access the auditorium from this entrance there are 15+ steps.
    • Front of House staff are available for assistance with the stairs.

Outside Access (Cumberland Street)

  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open both ways.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • These doors are usually held open before a performance.
    • Access to the main foyer is via 3 steps.
    • Access to the Stalls is via 7 steps.
    • This entrance is currently closed and not in use (April 2016).

Outside Access (King Street)

  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 140cm (4ft 7in) wide.
  • Comments View
    • This entrance gives level access to the rear of the stalls.
    • This entrance is the only street level access point.
    • Patrons wishing to use this entrance need to contact the box office / a member of staff in advance.

Reception (Box Office)

  • The reception desk is 1m (3ft 3in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is not level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • The lighting levels are bright.

Level Change (Inside Access)

  • Access into the Stalls from the rear entrance is via a moderate slope.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • The lighting level is medium.
  • Comments View
    • The Grand Opera House consists of the Stalls, Dress Circle and Grand Circle.

Eating and Drinking (First Floor Bar - Main Bar)

  • The following information is for the bar.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • The type of food served here is bar snacks.
  • Comments View
    • There are steps leading to this bar from the Cumberland Street entrance.
    • Front of House staff are available to provide assistance with purchasing drinks from the bar.
    • The main bar is currently closed (April 2016).
    • Whilst the main bar is closed, the Eric Sykes/Stalls Bar and Dress Circle Bars are open.

Eating and Drinking (Lower Ground Bar)

  • The following information is for the bar.
  • The bar does not serve food.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are not presented in contrasting colours.
  • The type of food served here is bar snacks.
  • Comments View
    • Front of House staff are available to provide assistance with purchasing drinks from the bar.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located in rows G, H, M, N, R.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit along side the patron.
  • It is 15m (16yd 1ft) from the designated seating area to the nearest accessible toilet.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is required for the sound enhancement system.
  • The rows suitable for hearing loops are all rows.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • The Opera House offers an Audio Description service on selected shows.
    • The venue can provide touch tours prior to shows, please inform the venue at least 7 days in advance if this service is required.
    • Please enquire at the box office for further details or email [email protected] for more information.
    • Wheelchair storage points are available during events/shows. Please ask a member of staff for more information.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • This accessible toilet is 2m (2yd 7in) from the accessible entrance.
    • This accessible toilet is located at the rear of the stalls.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 145cm x 160cm (4ft 9in x 5ft 3in).
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 110cm (3ft 7in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Comments View
    • The Opera House is available for hire for private functions.
    • If patrons do wish to receive more information then please enquire at the box office or email [email protected]

York City Centre Access Information