Access Guide
Opening Times
- Reception is staffed 24 hours per day.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is York.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located at the front of the building.
- The car park type is open air/surface.
- There is/are 0 designated parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Hotel Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 90cm (2ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 90cm (2ft 11in) wide.
Level Change (Hotel Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in front of the entrance.
- There is / are 8 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
Reception
- The desk is 7m (7yd 1ft) from the hotel entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a portable loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are not allowed in public parts of the venue.
- The lighting levels are medium.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2-3.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting levels are bright.
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Other
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- The services / areas on the floors which are not accessible are standard rooms.
Room
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General Information
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- The Tourist Board rating is 4*.
- There are 24 rooms in total.
- There are 2 standard ground floor rooms.
- There are 22 standard rooms on other floors.
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Accessible Rooms
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- There are not accessible ensuite facilities.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s).
- Flashing fire alarms are in rooms.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- None of these rooms are accessed by platform lift.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors cannot be accessed by lift.
- Adjoining rooms are not available.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located next to the hotel bar.
- The female and male toilets are 15m (16yd 1ft) from the hotel entrance.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels are medium.
Level Change (Standard Toilets)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading to the standard toilets.
- There is / are 4 step(s) to the area / service.
- The lighting levels at the steps are bright.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do not have handrails.
Outside Access (Oxo Restaurant Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 100cm (3ft 3in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 90cm (2ft 11in) wide.
Level Change (Oxo Restaurant Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in front of the entrance.
- There is / are 8 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
Eating and Drinking (Oxo's on the Mount)
- The following information is for the restaurant/bar.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 30m (32yd 2ft) from the Oxo restaurant entrance.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- The distance between the floor and the highest table is 74cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is an a la carté menu.
Outside Access (Garden Entrance)
- This information is for the entrance located at the rear of the hotel, leading to the gardens.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 80cm (2ft 7in) wide.
Level Change (Garden)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located immediately beyond the entrance.
- There is / are 2 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do not have handrails.
Parks and Gardens (Garden)
- The park or garden does have footpaths.
- The path(s) has a / have concrete surface(s).
- The majority of the path(s) is / are wide enough for wheelchair users.
Outside Access (Sauna & Steam Room Entrance)
- This information is for the entrance located within the gardens of the hotel.
- There is level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 90cm (2ft 11in) wide.
Outside Access (Swimming Pool Entrance)
- This information is for the entrance located within the gardens of the hotel.
- There is level access into the venue.
- There are no doors at this entrance.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is not a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
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- There is a hot tub available within the pool area.
- There are 2 deep steps with a handrail on the left to access the hot tub.
- There is an outside shower area.
Standard Changing Room (Swimming Pool)
- There are standard changing rooms available.
- The standard changing room is 7m (7yd 1ft) from the swimming pool.
- The standard changing room is 60m (65yd 1ft) from the reception desk.
- The standard changing rooms are located next to sauna & steam room.
- There is not level access to the standard changing rooms.
Level Change (Standard Changing Room - Swimming Pool)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in front of the entrance.
- There is / are 3 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are deep.
- The steps do have handrails.
- The handrails are on the left going up.
Standard Toilet(s) (Swimming Pool Toilets)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located next to swimming pool.
- The female and male toilets are 10m (10yd 2ft) from the swimming pool entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.