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Willow House Caravan Park

Willow House, Wiggington Road, Wiggington, York, YO32 2RH

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Access Guide

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Introduction

  • Services / facilities within the building include a camping and caravan site, a glamping site and a farm shop.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located between the reception building and farm shop.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are loose chippings.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • Car parking is also available next to each caravan pitch (photographs 3 and 4).

Outside Access (Reception Entrance)

  • This information is for the entrance located at the front of the reception building.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • There are no doors at this entrance.
  • The width of the door opening is 78cm (2ft 7in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 78cm (2ft 7in).

Level Change (Reception Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).

Reception

  • The desk/counter is 6m (6yd 1ft) from the reception entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There is seating in the reception building.
    • The seats have armrests.

Outside Access (Willow Farm Cafe Entrance)

  • This information is for the entrance located at the front of the shop, in the car park.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 82cm (2ft 8in).

Eating and Drinking (Willow Farm Cafe)

  • The following information is for the café.
  • The café is located on the right as you enter the shop.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the farm shop entrance.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • The distance between the floor and the highest table is 66cm (2ft 2in).
  • The standard height for tables is 66cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Caravan Park

  • The caravan park is split into 5 areas.
  • The area closest to the road contains large Yurts for function hire (photograph 1).
  • The path to the Yurts is loose chippings.
  • There is decking surrounding the Yurts.
  • There is an easy ramp leading from the loose chippings onto the decking (photograph 2).
  • The width of the ramp is over 150cm.
  • There are no handrails for the ramp.
  • The second area is the Caravan Club Certified Location Site with tarmac hardstanding and grassed areas (photographs 3 and 4).
  • The third area is a camping site for tents on a grassed area.
  • The fourth area is a glamping site with small Yurts and glamping pods.
  • The surface of the glamping site is tarmac and loose chippings.
  • Access to the glamping pods and Yurts varies from level to stepped depending on the pitch.
  • The final area, at the rear of the site, is a large touring pitch area.
  • The pitches have tarmac hardstanding.
  • There is a tarmac access road surrounding the pitches.
  • The centre of the pitches is grassed.
  • The access road to the first to areas is tarmac (photograph 5).
  • The access road throughout the rest of the site is loose chippings.
  • There are some easy gradients throughout the site.
  • The majority of the site is grassed.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is written text signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the car park.
    • This accessible toilet is located in the laundry and shower block at the rear of the reception building.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 120cm x 254cm (3ft 11in x 8ft 4in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 183cm (6ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 121cm (3ft 12in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 81cm (2ft 8in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.

Level Change (Accessible Toilet)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the path leading to the laundry and shower block at the rear of the reception building.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Accessible Shower

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the accessible toilet.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a shower chair.

Standard Toilet(s)

Level Change (Standard Shared Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right of the caravan site shower block as you face it.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 90cm (2ft 11in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway of the shared toilet at the left of the caravan site shower block as you face it.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does not bypass the step(s).

Standard Shower

  • Shower facilities are available.
  • The shower(s) surveyed is/are located in the shower block.
  • There is level access to the shower facilities.

Level Change (Standard Female and Male Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the toilet block and in the doorway to the toilets.
  • There is/are 2 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the grounds to the front of the site.