Access Guide
Introduction
- Services / facilities within the building include 4 spa treatment rooms.
- Related link Mount Royale Hotel.
- Http://www.disabledgo.com/access-guide/city-of-york-council/mount-royale-hotel
Opening Times
- Monday Closed.
- Tuesday 09:30 - 21:00.
- Wednesday 09:30 - 21:00.
- Thursday 09:30 - 21:00.
- Friday 09:30 - 21:00.
- Saturday 09:30 - 18:00.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is York.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located in front of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 110cm (3ft 7in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 95cm (3ft 1in).
Level Change (Main Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 10 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- There is an additional shallow step in the doorway.
Outside Access (Reception Entrance)
- This information is for the entrance located to the left as you enter.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 86cm (2ft 10in).
Reception
- The desk/counter is 3m (3yd 10in) from the Reception Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
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Comments
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- There are seats in the reception area.
- The seating has armrests on both sides.
Inside Access
- There is not level access to the service(s).
- This venue does play background music.
- Music is played in the reception and in the treatment rooms.
- The lighting levels are medium.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are medium.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are the treatment rooms.
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Comments
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- The handrails are only available for the bottom 9 steps.
- There is an easy ramp on 2nd landing going up (photograph 3).
Treatment Rooms
- There are 4 treatment rooms.
- The treatment rooms are on the lower ground floor.
- Three of the treatment rooms are accessed via a steep ramp.
- The ramp does not have handrails and is 71cm wide (photograph 2).
- The doors to the treatment rooms are 71cm wide (photograph 3).
- The treatment tables 70cm high and are not height adjustable.
Accessible Toilet
- There are not accessible toilet facilities within this venue.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located ahead as you enter the building.
- The female toilet(s) is/are approximately 6m (6yd 1ft) from the main entrance.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located to the left as you enter.
- The male toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
Level Change (Female Standard Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading to the female standard toilets.
- There is/are 3 step(s) to the area/service.
- The lighting levels at the step(s) are low.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located in the grounds surrounding the venue.
- Home visits / services are not available.
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Comments
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- Assistance dogs are not allowed in treatment rooms due to the steep stairs to access them.