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Dean's Garden Centre

Stockton Lane, Stockton on the Forest, York, YO32 9UE

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Access Guide

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Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 18:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 10:30 - 16:30.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 361cm x 479cm (11ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 7m (7yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 190cm (6ft 3in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading from the car park to the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Outside Access (Main Exit)

  • This information is for the entrance located at the right hand side of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 190cm (6ft 3in).

Level Change (Main Exit)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the left going up.

Outside Access (Greenhouse Area Entrance)

  • This information is for the entrance located at the rear of the building, leading from the internal garden centre to the greenhouses.
  • There is not level access into the venue.
  • The main door(s) open(s) by sliding.
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 203cm (6ft 8in).

Level Change (Greenhouse Area Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Outside Access (Outdoor Plant Area Entrance)

  • This information is for the entrance located at the rear of the building, leading from the greenhouses to the outside plant area.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 215cm (7ft 1in).

Outside Access (Aquatics Area Entrance)

  • This information is for the entrance located at the rear right of the outside plant area.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 146cm (4ft 9in).

Level Change (Aquatics Area Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Reception (Information Desk)

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Counter (Tills)

  • The counter is 11m (12yd 1in) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is not a hearing assistance system.
  • Lighting levels are medium.

Counter (Aquatics and Outdoor Information)

  • The counter is 3m (3yd 10in) from the entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section.
  • The height of the counter is high (110cm+).
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • The counter distance is from the aquatics entrance.
    • There is seating next to the counter.
    • The seats do not have armrests.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • There is a mixture of flooring types.
    • In the internal garden centre area there is a mixture of concrete, rubber matting and carpets (as shown in photographs 1,2 and 3).
    • The transition from concrete to rubber matting creates a small lip/threshold (as shown in photograph 4).
    • In the outdoor plant area there is a mixture of concrete, bock paving and paving slabs (as shown in photographs 5 and 6).

Level Change (Outdoor Plant Area)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you enter the outdoor plant area.
  • The ramp/slope is easy.

Opening Times (The Bothy Cafe)

  • Monday 09:00 - 16:30.
  • Tuesday 09:00 - 19:30.
  • Wednesday 09:00 - 16:30.
  • Thursday 09:00 - 16:30.
  • Friday 09:00 - 16:30.
  • Saturday 09:00 - 16:30.
  • Sunday 10:00 - 16:30.

Outside Access (The Bothy Cafe Entrance)

  • This information is for the entrance located at the rear left of the inside garden centre.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 176cm (5ft 9in).

Outside Access (The Bothy Cafe Patio Entrance)

  • This information is for the entrance located at the left of the building, leading from The Bothy Cafe.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 157cm (5ft 2in).

Eating and Drinking (The Bothy Cafe)

  • The following information is for the cafe.
  • The cafe is located at the rear left of the garden centre building.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 6m (6yd 1ft) from the Bothy Cafe entrance.
  • The distance between the floor and the lowest table is 58cm (1ft 11in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 33m (36yd 3in) from the main entrance.
    • This accessible toilet is located at the front left of the building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 249cm (5ft 7in x 8ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 103cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 107cm (3ft 6in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 108cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 94cm (3ft 1in).
  • Comments View
    • There is a similar accessible toilet in the car park, at the front left of the building, with smaller dimensions and without baby change facilties.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the front left of the building.
    • The female and male toilets are approximately 35m (38yd 10in) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
  • Comments View
    • There is a separate baby change room located between the female and male toilets (as shown in photographs 3 and 4).
    • The height of the baby change table when extended is 102cm.
    • There are additional standard female and male toilets in the car park, at the front left of the building.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grassed areas around the building.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Home visits / services are available.