Access Guide

Search Access Guide

Opening Times (Information Centre)

Monday 09:30 - 20:00.
Tuesday 09:30 - 20:00.
Wednesday 09:30 - 20:00.
Thursday 09:30 - 20:00.
Friday 09:30 - 20:00.
Saturday 09:00 - 19:00.
Sunday 11:00 - 17:00.

Location

The venue is situated outside the centre of the city.
This venue is situated in York.
The venue is not situated on a road which has a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
The nearest mainline station is York.

Parking

The venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 10+ designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 360cm x 470cm (11ft 10in x 15ft 5in).
The nearest designated bay is 60m (66yd) from the Information Centre.
The furthest designated bay is 70m (77yd) from the Information Centre.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is / are dropped kerbs.
The car park surface is tarmac.
There is a dropped kerb / non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.

On Street Parking and Drop-off Details. View
- There is not a designated drop off point.

Outside Access (Information Centre Entrance)

This information is for the entrance located to the front of the building.
There is level access into the venue.
The main doors open automatically.
The doors are double width.
The door opening is 163cm (5ft 4in) wide.

Second set of doors View
- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 166cm (5ft 5in) wide.

Reception

The reception desk is 14m (15yd) from the Information Centre entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.

Inside Access (Information Centre)

There is level access to the service.
There is not a hearing assistance system.
Motorised scooters are allowed in public parts of the venue.
Lighting levels are medium.
Customers can charge scooters or wheelchairs at the venue.

Inside Access (Shopping Centre)

There is level access to the service.
Motorised scooters are allowed in public parts of the venue.

Accessible Toilet

Accessible toilet facilities are available.

Location and Access View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 14m (15yd 11in) from the Information Centre entrance.
- This accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
Features and Dimensions View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 140cm x 190cm (4ft 7in x 6ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste disposal units.
- There is not a/are not coat hook(s).
Position of Fixtures View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.

Standard Toilet(s)

Availability and Location of Standard Toilets View
- Standard toilet facilities are available.
Access to Standard Female and Male Toilet(s) View
- The female and male toilet facilities that were surveyed are located to the right as you enter.
- The female and male toilets are approximately 14m (15yd 11in) from the Information Centre entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Baby Change Facilities View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the Parent and Child room opposite the Infomation Centre entrance.
- The height of the baby change table once extended is 85cm (2ft 9in).
- Inside the venue, there is level access to the baby change facility.