Access Guide
COVID-19 Information
- The information in this section was taken in July 2021.
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There is not a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are wall mounted.
- The height of the hand sanitiser is 125cm.
- Hand sanitisers are not available inside the venue.
- There is clear signage inside to help with social distancing.
- Toilets are available.
- The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Introduction
- Services / facilities within the building include an Information Centre and toilets.
- Services / facilities within the grounds include a variety of shops and eateries. Asda and Sainsbury's are on the outskirts of the Shopping Park.
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Comments
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- The shopping park has three malls A, ( ASDA) B, (Boots) and C (Clarks).
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is York.
Opening Hours
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 470cm (11ft 10in x 15ft 5in).
- The nearest Blue Badge bay is 60m (65yd 1ft) from the Information Centre.
- The furthest Blue Badge bay is 70m (76yd 1ft) from the Information Centre.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The car park zones are marked A to G.
- There are parent and baby spaces available in the car park.
- There are pedestrian crossings throughout the car park.
- There is a shallow ramp with textured paving at each end of the crossings, as seen in photographs 8 and 9.
- There is a cycle path around the perimeter of the car park as seen in photographs 10,11,12, and 13.
Access Point (Vehicular Entrance - Jockey Lane)
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Access Point
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- This information is for the access point located off Jockey Lane.
- There is not an information board/map at this access point.
- There is step-free access at this access point.
- There is no gate at this access point.
Access Point (Car Park to Shopping Park)
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Access Point
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- This information is for the access point located off the car park.
- There is not an information board/map at this access point.
- There is step-free access at this access point.
- There is no gate at this access point.
- The width of the gap is 140cm.
- There are bollards at this access point.
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Comments
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- There are several of these access points around the car park.
- The width of the bollards at the access points are 112cm.
Outside Access (Information Centre)
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Entrance
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- This information is for the entrance located at the front of the Information Centre between malls B and C.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 176cm.
Entrance (Information Centre - Internal Entrance)
- This information is for the entrance located beyond the Information Centre Entrance.
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Entrance
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- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 99cm.
Inside Access (Information Centre)
- There is level access to the service(s).
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are good.
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Comments
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- There are Amazon lockers to the right of the information centre internal entrance, as seen in photograph 5.
- The height of the screen is 120cm.
- There is a headphone point with braille on the control panel, as seen in photograph 6.
- The lowest locker is 35cm, the highest is 200cm.
- There is also a photo booth, vending machines and a children's ride in this area.
Reception
- The desk/counter is 1m (3ft 3in) from the Information Centre internal entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is not a hearing assistance system.
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Comments
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- Manual wheelchairs are available to borrow from reception.
Shopping Park
- The shopping park is flat with concrete pathing slabs.
- There are benches available to rest throughout.
- There is a bus stop located at mall A, as seen in photograph 7.
- There are bike stands in each mall.
Children's Play Area
- This area is located in mall C.
- The ground surface is soft rubber matting.
- There is a trampoline, a tunnel, slide and climbing frame.
Parent and Baby Room
- There is a parent and baby room for public use.
- The parent and baby room is located ahead as you enter the Information Centre entrance.
- The parent and baby room is approximately 6m from the Information Centre Entrance.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 84cm (2ft 9in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 86cm.
- The wash basin tap type is push.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
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Comments
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- There are two baby changing tables and a separate baby feeding room.
Accessible Toilet (Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 14m (15yd 11in) from the Information Centre Entrance.
- This accessible toilet is located to the right as you enter the Information Centre Main Entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 140cm x 190cm (4ft 7in x 6ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Comments
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- There is a similar toilet adjacent with a right transfer as seen in photographs 7,8,9 and 10.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right as you enter from the Information Centre Entrance.
- The female and male toilets are approximately 14m (15yd 11in) from the Information Centre Entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the Parent and Child room opposite the Infomation Centre Entrance.
- The height of the baby change table once extended is 85cm (2ft 9in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located on the grass areas around the shopping park.