You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include 146 bedrooms, conference rooms, a banquet suite, Gourmet Restaurant, Gourmet Bar and a swimming pool with accessible changing facilities.

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is York.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.

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• Venue Car Park View
  • The car park is located at the front and to the left of the venue.
  • The car park type is open air/surface.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 220cm x 550cm (7ft 3in x 18ft 1in).
  • The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.
• Comments View
  • The surface of the main car park is tarmac.
  • The designated bays are located at the front of the hotel and are on a surface of block paving.
  • There are 2 electric charging points at the front of the hotel (photograph 4).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 106cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 124cm.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played in public areas.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

You are on Eating and Drinking (Gourmet Bar). Skip to the next section.

Eating and Drinking (Gourmet Bar)

• The following information is for the bar.
• The bar is located beyond the main entrance.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 4m (4yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 27cm (11in).
• The distance between the floor and the highest table is 90cm (2ft 11in).
• The standard height for tables is 73cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• The type of food served here is hot and cold meals and snacks.

You are on Eating and Drinking (Gourmet Restaurant). Skip to the next section.

Eating and Drinking (Gourmet Restaurant)

• The following information is for the restaurant.
• The restaurant is located at the rear of the venue.
• Full table service is available.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 20m (21yd 2ft) from the main entrance.
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing room is located within the standard unisex changing.
• The facility is 24m (26yd 9in) from the main entrance.
• The door opens outwards.
• The width of the door is 80cm (2ft 7in).
• The door is locked by a sliding bolt.
• The dimensions of the accessible changing room are 221cm x 267cm (7ft 3in x 8ft 9in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 148cm (4ft 10in).
• There is a dropdown rail on the transfer side.
• There is not a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 46cm (1ft 6in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 73cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head and handrails.

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• Comments View
  • There are dropdown rails on both sides of the shower.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 9m (9yd 2ft) from the main entrance.
• The standard changing room(s) is/are approximately 3m (3yd 10in) from the reception desk.
• The standard changing room(s) is/are approximately 3m (3yd 10in) from the swimming pool.
• The standard changing room(s) surveyed is/are located to the left of reception.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a deep step.

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• Comments View
  • The door to this area is single, heavy and opens away from you (photograph 1).
  • The door is 77cm wide.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There are not steps into the swimming pool.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
  • This accessible toilet is located to the left of reception and ahead.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 96cm (3ft 2in).
  • The door is light.
  • The dimensions of the accessible toilet are 186cm x 196cm (6ft 1in x 6ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of reception and ahead.
  • The female and male toilets are approximately 21m (22yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G ,1,2,3,4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left of reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 13m (14yd 8in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 77cm (2ft 6in).
• The dimensions of the lift are 110cm x 138cm (3ft 7in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is a similar lift to the left.

You are on Room. Skip to the next section.

Room

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• General Information View
  • There are 146 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 140 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 6 room(s) which has / have accessible ensuite facilities.
  • There is / are 4 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 3m (3yd 10in) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 126.
  • The width of the door is 87cm (2ft 10in).
  • The height of the bed is 59cm (1ft 11in).
  • The measurement between the bed base and floor is 21cm (8in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 87cm (2ft 10in).
  • The door opens outwards.
  • The door weight is light.
  • The door does not have a lock.
  • The dimensions of the accessible ensuite are 180cm x 166cm (5ft 11in x 5ft 5in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on the left.
  • The toilet seat is 51cm (1ft 8in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 75cm (2ft 6in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is not a functional emergency alarm available in the ensuite.
  • It is tied up and out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 43cm (1ft 5in).
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is a shower over the bath.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There are handrails available for the bath.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is good.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is good.
  • The colour contrast between the external ensuite door and wall is fair.
  • Lighting levels are medium.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is good.
  • The colour contrast between the walls and floor in the ensuite is fair.
  • The colour contrast between the drop down rails and wall is good.
  • The colour contrast between the grab rails and wall is fair.
  • Lighting levels are medium.
• Auxiliary Aids - General View
  • Some hotel rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) vibrating pillow(s).
  • Vibrating fire alarms are available from reception.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 4.
  • The number of accessible rooms with wheel in showers is 2.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are available.

You are on Riverside Outdoor Seating. Skip to the next section.

Riverside Outdoor Seating

• There is outdoor seating overlooking the river at the rear of the hotel.
• There is fixed bench seating and chairs with armrests.
• There are 2 shallow unmarked steps without handrails to access this seating.

You are on Level Change (Riverside Walk). Skip to the next section.

Level Change (Riverside Walk)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the rear of the hotel.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the left going up.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from the ramp to the rear of the hotel.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does not bypass the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the grass area around the venue.