You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include museum collections for The Royal Dragoon Guards and The Yorkshire Regiment.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 17:00.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 17:00.
• Sunday Closed.

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• Comments View
  • The venue is open on bank holiday Mondays from 10:00 to 17:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is York.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Castle.
  • The car park is located on Tower Street.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double (with one leaf locked).
• The door(s) is / are permanently held open.
• The width of the door opening is 72cm (2ft 4in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 162cm (5ft 4in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Reception (Ticket Sales and Gift Shop). Skip to the next section.

Reception (Ticket Sales and Gift Shop)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

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• Comments View
  • The reception is located in the gift shop, to the left as you enter.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

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• Comments View
  • There are videos at various points throughout the venue, which have audio that can be heard throughout the venue.
  • Some of the videos have speech, others have ambient sounds.

You are on Level Change (Museum). Skip to the next section.

Level Change (Museum)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located ahead as you enter.
• There is/are 11 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Museum). Skip to the next section.

Lift (Museum)

• The lift is located ahead as you enter.
• The lift is a platform lift.
• The floors which are accessible by this lift are B-G.
• The platform lift accesses a small level change.
• The lift is approximately 3m (3yd 10in) from the main entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 85cm (2ft 9in).
• The dimensions of the lift are 85cm x 127cm (2ft 9in x 4ft 2in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls are hand held and used by the museum's staff.
• The lighting level in the lift is medium.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• The availability of tactile signage does not depend on exhibition.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are not available.
• There is not a hearing assistance system.
• Concessions are available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, ask reception/manager.

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• Comments View
  • There are screens next to some of the exhibits which start their videos automatically when the visitor approaches.
  • The top of the screens are 102cm from the floor.
  • Some of the exhibits are in low level cases.
  • The height to the top of the low level cases is 74-76cm.
  • There are some interactive exhibits in the museum.
  • Some of the interactive exhibits are positioned on top of units.
  • The height of the units for the interactive exhibits is 68cm.
  • Some of the interactive exhibits are free standing.
  • There is a mess table with a combination of built in exhibit cases, interactive exhibits and tactile exhibits. The mess table has a clear height of 72cm.
  • There are 2 seats with armrests at the mess table.
  • There are bench seats at the mess table.
  • The height of the benches is 52cm.
  • There are similar benches in the Soldiering On section of the museum, which are positioned so that visitors can watch large video screens.
  • Some parts of the large screen videos have subtitles.
  • Carers with a disabled visitor are entitled to free entry.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are not accessible toilet facilities within this venue.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left as you enter, next to the ticket and gift shop desk.
  • The female and male toilets are approximately 4m (4yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.

You are on York City Centre Access Information. Skip to the next section.

York City Centre Access Information

• Please click here for city centre access information
• Please click here for more information about Blue Badge parking locations in York.