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York Army Museum

3 Tower Street, York, YO1 9SB

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Access Guide

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Introduction

  • Services / facilities within the building include museum collections for The Royal Dragoon Guards and The Yorkshire Regiment.

Opening Times

  • Monday Closed.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday Closed.
  • Comments View
    • The venue is open on bank holiday Mondays from 10:00 to 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Castle.
    • The car park is located on Tower Street.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are permanently held open.
  • The width of the door opening is 72cm (2ft 4in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 162cm (5ft 4in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Reception (Ticket Sales and Gift Shop)

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • The reception is located in the gift shop, to the left as you enter.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • There are videos at various points throughout the venue, which have audio that can be heard throughout the venue.
    • Some of the videos have speech, others have ambient sounds.

Level Change (Museum)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located ahead as you enter.
  • There is/are 11 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Museum)

  • The lift is located ahead as you enter.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are B-G.
  • The platform lift accesses a small level change.
  • The lift is approximately 3m (3yd 10in) from the main entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 85cm (2ft 9in).
  • The dimensions of the lift are 85cm x 127cm (2ft 9in x 4ft 2in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are hand held and used by the museum's staff.
  • The lighting level in the lift is medium.

Museum

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is not available.
  • The availability of tactile signage does not depend on exhibition.
  • Braille signage for exhibits is not available.
  • Touch tours are not available.
  • Video tours are not available.
  • There is not a hearing assistance system.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask reception/manager.
  • Comments View
    • There are screens next to some of the exhibits which start their videos automatically when the visitor approaches.
    • The top of the screens are 102cm from the floor.
    • Some of the exhibits are in low level cases.
    • The height to the top of the low level cases is 74-76cm.
    • There are some interactive exhibits in the museum.
    • Some of the interactive exhibits are positioned on top of units.
    • The height of the units for the interactive exhibits is 68cm.
    • Some of the interactive exhibits are free standing.
    • There is a mess table with a combination of built in exhibit cases, interactive exhibits and tactile exhibits. The mess table has a clear height of 72cm.
    • There are 2 seats with armrests at the mess table.
    • There are bench seats at the mess table.
    • The height of the benches is 52cm.
    • There are similar benches in the Soldiering On section of the museum, which are positioned so that visitors can watch large video screens.
    • Some parts of the large screen videos have subtitles.
    • Carers with a disabled visitor are entitled to free entry.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter, next to the ticket and gift shop desk.
    • The female and male toilets are approximately 4m (4yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.

York City Centre Access Information