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York Crematorium

Bishopthorpe Road, Bishopthorpe, York, YO23 2QD

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Access Guide

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COVID-19 Information

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

Opening Hours

White Rose Chapel Exit

  • This exit is located to the rear of the building.
  • There is level access leading to the exit.
  • The doors open away from you (push).
  • The doors is are double.
  • The doors is are light.
  • The width of the door opening is 208cm (6ft 10in).
  • There is a second set of doors.
  • The doors open away from you (push).
  • The doors is are double (with one leaf locked).
  • The doors is light.
  • The width of the door opening is 104cm (3ft 5in).

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located adjacent to the road.
    • The car park type is open air/surface.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 340cm x 480cm (11ft 2in x 15ft 9in).
    • The nearest Blue Badge bay is 23m (25yd 6in) from the Ebor Chapel entrance.
    • The furthest Blue Badge bay is 26m (28yd 1ft) from the Ebor Chapel entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There are an additional 2 Blue Badge bays in front of the building (photograph 5) which are 6m & 9m from the Ebor Chapel entrance.

Grounds & Chapel of Remembrance Opening Times

  • The grounds & Chapel of Remembrance are open 09:00-20:00 Monday to Friday and 10:00-20:00 on Sundays and public holidays, April to August.
  • Opening times from September to March are the same as above but the grounds and chapel of remembrance close at dusk.

Outside Access (Crematorium Office Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 101cm (3ft 4in).
  • Comments View
    • The doors are operated by sensor to enter.
    • The doors are push pad operated to exit.
    • The height of the push pad is 91cm.

Level Change (Crematorium Office Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

Reception

  • The desk/counter is 2m (2yd 7in) from the crematorium office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Comments View
    • There is seating in the reception.
    • The seats have armrests on both sides.

Outside Access (White Rose Chapel Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

Outside Access (Ebor Chapel Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 176cm (5ft 9in).

Inside Access (Chapels)

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played in the chapel during services.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • Photographs 1-4 show the White Rose Chapel.
    • There is 1 deep step to access the lectern in the White Rose Chapel (photograph 5).
    • There is a waiting room for the White Rose Chapel, located to the left as you enter the building (photographs 6 - 8).
    • There are chairs in the waiting room.
    • The chairs do not have armrests.
    • There is a cold water dispenser in the waiting room.
    • The height to the taps is 69cm.
    • There are vending machines in the waiting room.
    • The height to the controls of the snack vending machine is 94cm - 98cm.
    • The height to the controls of the drinks vending machine is 135cm - 160cm.
    • The chairs in the chapel can be moved according to requirements to create space for wheelchair users.
    • Photographs 9-11 show the Ebor Chapel.

Digital Book of Remembrance

  • The digital book of remembrance is located at the front right of the building.
  • There is an easy ramp in front of the area.
  • The ramp is permanent and does not have handrails.
  • The book is a touchscreen.
  • The height to the top of the touchscreen is 137cm.
  • There is a recess under the touchscreen.
  • The recess is 50cm deep and 98cm high.

Outside Access (Floral Remembrance Room)

  • This information is for the entrance located at the front right of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 86cm (2ft 10in).
  • Comments View
    • The height of the push pad to enter is 92cm.
    • The height of the push pad to exit is 104cm.

Level Change (Floral Remembrance Room and Book of Remembrance Room)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrances.
  • The ramp/slope gradient is slight.

Outside Access (Book of Remembrance Room)

  • This information is for the entrance located at the front right of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 86cm (2ft 10in).
  • Comments View
    • The height of the push pad on entry and exit is 92cm.

Ebor Chapel Exit

  • This entrance is located at the side of the building.
  • There is level access leading to the exit.
  • The doors open away from you (push).
  • The doors are double (with one leaf locked).
  • The doors is heavy.
  • The width of the door opening is 75cm (2ft 6in).

Parks and Gardens (Garden of Remembrance)

  • The park or garden does have footpaths.
  • The path(s) has a / have compact earth, tarmac and concrete surface(s).
  • The majority of the path(s) is / are wide enough for wheelchair users.
  • There are slight slopes on the paths.
  • There are some bench seats situated along the paths for people to rest.
  • Comments View
    • The gardens have grassed areas without paths where tributes can be laid.
    • The gradients of the grassed areas varies from easy to steep.
    • Some of the paving slabs are uneven and create a trip hazard.

Accessible Toilet (Chapels)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 16m (17yd 1ft) from the White Rose Chapel entrance.
    • This accessible toilet is located to the right as you enter, along the corridor next to the Ebor chapel.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 230cm x 299cm (7ft 7in x 9ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 157cm (5ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste and sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 82cm (2ft 8in).

Accessible Toilet (Garden of Remembrance - Female)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is written text and pictorial signage on or near the toilet door.
    • This accessible toilet is located to the far right of the main building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • There is a similar male accessible toilet in this location.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 260cm x 156cm (8ft 6in x 5ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 107cm (3ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • The accessible toilets are also used as the standard toilets.
    • The female toilet is located 18m from the nearest Blue Badge bay.
    • The male toilet is located 22m from nearest Blue Badge bay.

Standard Toilet(s) (Chapels)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located near the car park.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.
  • Comments View
    • A manual wheelchair is available to borrow and is located inside the entrance.
    • BSL is normally requested via the undertakers for services.