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York Theatre Royal

St. Leonards Place, York, YO1 7HD

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Access Guide

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Opening Times

  • Monday 10:00 - 18:00.
  • Tuesday 10:00 - 20:00.
  • Wednesday 10:00 - 20:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 20:00.
  • Saturday 10:00 - 20:00.
  • Sunday Closed.
  • Comments View
    • The opening times refer to the box office.
    • The theatre opening times vary according to performances.
    • The box office number is 01904 623568..

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in York.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is York.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located to the front of the building.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are heavy.
  • The door opening is 145cm (4ft 9in) wide.

Reception (Box Office)

  • The reception desk is 5m (16ft 5in) from the main entrance.
  • The desk is 5m (16ft 5in) from the main entrance .
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is infrared.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.

Eating and Drinking (Cafe Bar)

  • No chairs are permanently fixed.
  • The nearest table is 8m (26ft 3in) from the main entrance.
  • The distance between the floor and the lowest table is 43cm (1ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are available in Braille.
  • Menus are available in large print.
  • Menus are presented in contrasting colours.
  • The type of food served here is meals and snacks.

Theatre

  • There are designated spaces for wheelchair users.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit along side the patron.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is a headset.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • The rows suitable for hearing loops are all rows within the stalls.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair,contact a member of staff.
  • Concessions are available.
  • Comments View
    • BSL, captioned and relaxed performances are available for some shows.
    • Please contact the venue for more information.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • The lighting level is medium.

Lift (Foyer Lift)

  • There is a lift for public use.
  • The lift is located in the foyer, giving access to the cafe/bar.
  • The lift is a platform lift.
  • The lift is 12m (13yd) from accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 72cm x 140cm (2ft 4in x 4ft 7in).
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • A key is required to use this lift, which is available from the Box Office or Duty Manager.

Lift (Studio Lift)

  • There is a lift for public use.
  • The lift is located at the entrance to the Studio Auditorium.
  • The lift is a platform lift.
  • The lift is 18m (20yd) from accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 85cm x 142cm (2ft 9in x 4ft 8in).
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The Studio is a smaller theatre (approximately 100 seats). It also has designated spaces for wheelchair users.
    • There is a ramp leading to the fire exit.

Lift (The Keregan Room lift)

  • There is a lift for public use.
  • The lift is located next to the stairs inside the entrance to the room.
  • The lift is a platform lift.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 85cm x 78cm (2ft 9in x 2ft 7in).
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The Keregan Room is a conference/meeting room available for hire.
    • It can be accessed via the stage door the theatre foyer via a corridor which contains steps.
    • Portable ramps are available to overcome these steps.
    • These also give access to the adapted toilet, which is located off the foyer from the Keregan Room.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is 15m (16yd 1ft) from the main entrance.
    • This accessible toilet is located to the rear of the foyer.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 76cm (2ft 6in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 190cm x 293cm (6ft 3in x 9ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 104cm (3ft 5in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 84cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • Baby change facilities are located within the standard toilet.
    • The baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 89cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.

York City Centre Access Information