You are on Introduction to Market Building. Skip to the next section.

Introduction to Market Building

• The Market Building is located in Covent Garden London, central to Russell Street, James Street, Southampton Street, Bedford Street, Henrietta Street, Tavistock Street and King Street.
• Access to the building is via many ramped, sloped, and stepped access points right around the whole building.
• The building comprises the South Hall (South Hall and South Hall Lower Ground Floor), North Hall, Apple Market and Central Avenue.
• There are shops, a market (Apple Market) and restaurants within the Market Building.

You are on Public Transport. Skip to the next section.

Public Transport

• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on the Strand (A4).
• The nearest train station is London Charing Cross.
• For more information on Southeastern Railway please click here (opens new tab).
• The nearest underground/overground station is Covent Garden.
• There is step-free access to platforms via lift.
• For more information on London Underground please click here (opens new tab).

You are on On Street Parking (Floral Street). Skip to the next section.

On Street Parking (Floral Street)

• There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
• The on street Blue Badge parking bay(s) is/are located on Floral Street.
• The dimensions of the on street Blue Badge parking bay(s) surveyed are 180cm x 500cm (5ft 11in x 16ft 5in).
• There are not parking charges for the on street Blue Badge parking bay(s).
• Payment signs are provided.
• Payment signs are clearly presented.
• Payment term signs do make it clear if parking charges apply to Blue Badge holders.
• Parking is free for Blue Badge holders.
• Free parking for Blue Badge holders is for 4 hours only.

You are on Access Point (Russell Street). Skip to the next section.

Access Point (Russell Street)

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• Access Point View
  • This access point is located at the junction of Russell Street and accesses the South Hall, Central Avenue, Apple Market and North Hall.
  • This information is for the access point located in Russell Street.
  • There is ramped/sloped or stepped access at this access point.
  • There is open access.
  • There is not an information board/map at this access point.
• Ramp/Slope View
  • The ramp/slope is located opposite Russell Street, towards the centre of the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located on the left and right of the ramp.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There are 2 additional ramps 115cm wide to both sides of the main ramp surveyed (photograph 2).
  • There is picnic table style bench seating available in front of the building (photographs 3 and 4).

You are on Access Point (North Hall and James Street). Skip to the next section.

Access Point (North Hall and James Street)

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• Access Point View
  • This access point is located in James Street, opposite Molton Brown and accesses the North Hall.
  • This information is for the access point located in North Hall and James Street.
  • There is ramped/sloped or stepped access at this access point.
  • There is open access.
  • There is not an information board/map at this access point.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the access point, opposite Molton Brown.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the left and right of the ramp.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • As well as the main ramp there is an unmarked ramp with a slight slope to the left-hand side when facing the building (photograph 5).

You are on Access Point (James Street). Skip to the next section.

Access Point (James Street)

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• Access Point View
  • This access point is located in James Street, opposite Apple and accesses the North Hall and Apple Market.
  • This information is for the access point located in James Street.
  • There is ramped/sloped access at this access point.
  • There is open access.
  • There is not an information board/map at this access point.
• Ramp/Slope View
  • The ramp/slope is located in James Street, on the approach to the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the sides of the ramp when heading into the Market Building (North).
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There are also 2 steps with maximum height 11cm to the right of the ramp (photograph 5).

You are on Access Point (James Street and King Street). Skip to the next section.

Access Point (James Street and King Street)

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• Access Point View
  • This access point is located in James Street, opposite Apple and accesses the North Hall.
  • This information is for the access point located in James Street and King Street, opposite Apple.
  • There is ramped/sloped or stepped access at this access point.
  • There is open access.
  • There is not an information board/map at this access point.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the access point, opposite the Apple Store.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located on the left of the ramp.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is an additional single step 3cm high to the right of the ramp (photograph 6).

You are on Access Point (Tavistock Street). Skip to the next section.

Access Point (Tavistock Street)

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• Access Point View
  • This access point is located in Tavistock Street, opposite Jubilee Market and accesses the South Hall.
  • This information is for the access point located in Tavistock Street.
  • There is ramped/sloped or stepped access at this access point.
  • There is open access.
  • There is not an information board/map at this access point.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located on the left of the ramp.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 8cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Access Point (Southampton Street). Skip to the next section.

Access Point (Southampton Street)

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• Access Point View
  • This access point is located in Southampton Street, next to Vyta and accesses the South Hall.
  • This information is for the access point located in Southampton Street.
  • There is ramped/sloped access at this access point.
  • There is open access.
  • There are bollards at this access point.
  • The bollards contrast visually with the paving.
  • The minimum width between the bollards is 116cm.
  • There is not an information board/map at this access point.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • As well as the ramp surveyed there is a smaller ramp close to the main ramp which is 110cm wide (photograph 3).

You are on Access Point (St Paul's Church and Bedford Street). Skip to the next section.

Access Point (St Paul's Church and Bedford Street)

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• Access Point View
  • This access point is located opposite St Paul's Church and Bedford Street and accesses the South Hall, Central Avenue, North Hall and Apple Market.
  • This information is for the access point located by St Paul's Church and Bedford Street.
  • There is ramped/sloped access at this access point.
  • There is open access.
  • There is not an information board/map at this access point.
• Ramp/Slope View
  • The ramp/slope is located opposite St Paul's Church, Bedford Street and central to the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the left of the ramp.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There are additional ramps to the left and right of the ramp surveyed.
  • The left ramp is 110cm in width and is next to Ladurée (photograph 4).
  • The right ramp is 110cm in width and is next to Vyta (photograph 5).

You are on North Hall. Skip to the next section.

North Hall

• The North Hall is located close to the access points of Russell Street and James Street.
• There is step-free access to South Hall, Central Avenue and Apple Market.
• The surface of the walkways is block paving with some uneven sections throughout.
• The lighting is moderate to good.
• There are places to sit and rest close to the North Hall and James Street access point.
• There is 1 clearly marked step without handrails, 12cm in height, between the Russell Street access point, North Hall and James Street access point and North Hall (photographs 6 and 7).

You are on Apple Market. Skip to the next section.

Apple Market

• Apple Market is located close to the access points of James Street and St Paul's Church and Bedford Street.
• There is step-free access to South Hall, Central Avenue and North Hall.
• The surface of the walkways is block paving with some uneven sections throughout.
• The lighting is moderate to good.
• There are places to sit and rest close to the North Hall and James Street access point.
• There is 1 clearly marked step with no handrails, 9cm in height, running alongside the market by the shops on the left as you enter from St Paul's Church and Bedford Street access point (photographs 13 and 14).

You are on Central Avenue. Skip to the next section.

Central Avenue

• Central Avenue is located centrally at the venue and runs between the access points of Russell Street and Paul's Church and Bedford Street.
• There is step-free access to South Hall, Apple Market and North Hall.
• The surface of the walkways is block paving with some uneven sections throughout.
• The lighting is moderate to good.
• There is bench style seating outside Happy Socks, The Moomin Shop, Venchi and Whittard (photographs 5 and 6).
• There is alternative seating near the North Hall and James Street access point.
• There is a slight slope leading from the Russell Street access point to Central Avenue (photograph 2).

You are on Entrance (Information and Management Office Central Avenue). Skip to the next section.

Entrance (Information and Management Office Central Avenue)

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• Entrance View
  • This information is for the entrance located at the St. Paul's Church end of Central Avenue.
  • The entrance area/door is clearly signed.
  • There is stepped access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 117cm (3ft 10in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the opening is 79cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located in front of and immediately beyond the entrance.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 24cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • The middle flight of 3 steps have handrails on both sides.
• Comments View
  • There is a 10cm high step in front of the entrance doorway (photograph 5).
  • There is a door release button to exit the building (photograph 7).
  • The door release button is 112cm above the floor.

You are on Reception (Information and Management Office). Skip to the next section.

Reception (Information and Management Office)

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• Reception View
  • The reception point is located up the stairs on the first floor.
  • The reception point is approximately 14m (15yd 11in) from the Management Office entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 119cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 86cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 29/11/2022.
  • The hearing loop was working at the time of testing.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is obstructed.
  • There are chairs without armrests and tables available.
  • The table surface is 55cm above the floor.
• Comments View
  • The touch screen is 106cm - 120cm above the floor.

You are on South Hall. Skip to the next section.

South Hall

• South Hall is located close to the access points of Russell Street and St Paul's Church and Bedford Street.
• There is step-free access to North Hall, Central Avenue and Apple Market.
• The surface of the walkways is block paving with some uneven sections throughout.
• The lighting is moderate to good.
• There are places to sit and rest close to the North Hall and James Street access point.

You are on Other Floors (South Hall to South Hall Lower Ground Floor 1). Skip to the next section.

Other Floors (South Hall to South Hall Lower Ground Floor 1)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the South Hall, next to Venchi and Pancs.
  • The stairs are approximately 22m from the Tavistock Street to South Hall Lower Ground Floor Access Point.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G, LG.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are South Hall lower ground floor.

You are on Other Floors (South Hall to South Hall Lower Ground Floor 2). Skip to the next section.

Other Floors (South Hall to South Hall Lower Ground Floor 2)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the South Hall, next to e&e.
  • The stairs are approximately 15m from the Southampton Street to South Hall Lower Ground Floor Access Point.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G, LG.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are South Hall lower ground floor.

You are on Access Point (Southampton Street to South Hall Lower Ground Floor). Skip to the next section.

Access Point (Southampton Street to South Hall Lower Ground Floor)

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• Access Point View
  • This access point is located in Southampton Street, next to Aubaine and accesses the South Hall Lower Ground Floor via stairs.
  • This information is for the access point located in Southampton Street.
  • There is stepped access at this access point.
  • There is open access.
  • There are bollards at this access point.
  • The bollards contrast visually with the paving.
  • The minimum width between the bollards is 106cm.
  • There is an information board/map at this access point.
  • The information board shows which cafés and shops are on the South Hall lower ground floor.
    The standard toilets are also indicated on the information board.
• Step(s) View
  • The step(s) is/are located in front of and immediately beyond the access point.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • There are also 3 steps in front of the access point (photograph 2).
  • The deepest step is 14cm high.

You are on Access Point (Tavistock Street to South Hall Lower Ground Floor). Skip to the next section.

Access Point (Tavistock Street to South Hall Lower Ground Floor)

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• Access Point View
  • This access point is located in Tavistock Street, opposite Jubilee Market, next to The Pantry, and accesses the South Hall Lower Ground Floor.
  • This information is for the access point located in Tavistock Street.
  • There is stepped access at this access point.
  • There is open access.
  • There is an information board/map at this access point.
  • The information board shows which cafés and shops are on the South Hall lower ground floor.
    The standard toilets are also indicated on the information board.
• Step(s) View
  • The step(s) is/are located in front of and immediately beyond the access point.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • There are also 3 steps in front of the access point (photograph 1).
  • The deepest step is 13cm high.

You are on South Hall Lower Ground Floor. Skip to the next section.

South Hall Lower Ground Floor

• South Hall Lower Ground Floor is accessed via steps only.
• The surface of the walkways is block paving with some uneven sections throughout.
• The lighting is moderate to good.
• There are places to sit and rest at the restaurants/cafés throughout.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.
• The nearest accessible toilet(s) is/are located along Tavistock Court, next to Jubilee Market.

You are on Standard Toilet(s) (South Hall Lower Ground Floor '2theloo'). Skip to the next section.

Standard Toilet(s) (South Hall Lower Ground Floor '2theloo')

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the lower ground floor of South Hall, by the seating areas.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the Tavistock Street access point.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 100cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • There are two identical entrances, one female, one male (photograph 1).
    There is a 10cm step into the toilets (photograph 3). The toilet turnstiles have either card (125cm high) or cash/coin (135cm high) options.
    The turnstiles have a width of 55cm.
    The male standard toilets are shown in photographs 2 to 8.
    The male toilets consist of 2 cubicles and 4 urinals which have a shallow step to reach them as shown (photograph 7).
    The female standard toilets are shown in photographs 9 to 19.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 93cm.
• Comments View
  • The baby change facility is located in the anteroom at the end of the corridor (photographs 15 to 19).
  • There is a medium height step into the room (photograph 16).

You are on Related Access Guides (1). Skip to the next section.

Related Access Guides (1)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Apple Market link (new tab) - click here
• Aesop link (new tab) - click here
• American Vintage link (new tab) - click here
• AMP Monaco link (new tab) - click here
• Aubaine link (new tab) - click here
• Bubblewrap link (new tab) - click here
• Buns and Buns link (new tab) - click here
• Crème de la Crêpe link (new tab) - click here
• Crusting Pipe link (new tab) - click here
• Deciem - The Ordinary link (new tab) - click here
• Dior Beauty Boutique link (new tab) - click here
• For Art's Sake link (new tab) - click here
• Godiva link (new tab) - click here
• Happy Socks link (new tab) - click here
• Jubilee Market link (new tab) - click here
• Ladurée link (new tab) - click here

You are on Related Access Guides (2). Skip to the next section.

Related Access Guides (2)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Miller Harris link (new tab) - click here
• Molton Brown link (new tab) - click here
• Morelli's link (new tab) - click here
• N. Peal link (new tab) - click here
• Olivia Burton link (new tab) - click here
• Penhaligon's link (new tab) - click here
• Pollocks link (new tab) - click here
• Prima Sapori D'italia link (new tab) - click here
• Punch & Judy link (new tab) - click here
• Sass & Belle link (new tab) - click here
• Tom Davies link (new tab) - click here
• Tom Ford link (new tab) - click here
• Segar & Snuff link (new tab) - click here
• Shake Shack link (new tab) - click here
• Sushi Samba link (new tab) - click here
• The Moomin Shop link (new tab) - click here
• The Wine Place link (new tab) - click here

You are on Related Access Guides (3). Skip to the next section.

Related Access Guides (3)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Venchi link (new tab) - click here
• VyTa link (new tab) - click here
• Whittard link (new tab) - click here