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County Mall Shopping Centre

Southgate Avenue, Crawley, West Sussex, RH10 1FP

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Access Guide

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Introduction

  • Services / facilities within the building include Contemporary mall featuring over 90 stores and a food court.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Crawley.

COVID-19 Information

Opening Hours

Parking (North)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located above the shopping centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 440cm x 460cm (14ft 5in x 15ft 1in).
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • To access the lifts from the car park, there is either an automatic door with a width of 89cm or manual doors which are heavy to open.
    • The manual doors open towards you and have an opening width of 136cm.
    • There is a slight ramp after these doors.
    • There is also another set of manual doors which are heavy to open. These doors open towards you and have an opening width of 150cm.
    • There is a slight ramp after this entrance.

Parking (South Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Pay machines for the car park are located in the escalator and lift lobbies on all floors. There are no pay machines on the shop floor or by the car park exits. Credit and debit card payments are accepted.
    • The car park is located Station Way.
    • The car park type is multi storey.
    • There is/are 10 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 320cm x 460cm (10ft 6in x 15ft 1in).
    • The nearest Blue Badge bay is 7m (7yd 1ft) from the lift entrance.
    • The furthest Blue Badge bay is 32m (34yd 2ft) from the lift entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (The Martletts)

  • Entrance View
    • This information is for the entrance located on The Martletts.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 126cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There are three sets of manual doors to the left of the automatic doors.
    • These doors are heavy to operate and have widths of 146cm.

Outside Access (Friary Way)

  • Entrance View
    • This information is for the entrance located on Friary Way.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance and ahead when entering.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
  • Comments View
    • There are also four sets of manual doors.
    • These doors are heavy to operate and have widths of 156cm.

Outside Access (Memorial Gardens)

  • Entrance View
    • This information is for the entrance located opposite the Memorial Gardens.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 148cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance and directly ahead when entering.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There are two sets of manual, heavy doors to the right of the automatic doors.
    • The manual doors open both ways and have widths of 160cm.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Food Court

  • The food court is located to the left side of the shopping mall, on the upper level.
  • There are various restaurants and cafes which serve hot and cold meals and snacks.
  • There are some chairs with armrests and majority without armrests.
  • The majority of seats are not fixed.
  • There are tables which have heights of 65cm to 75cm and are not fixed.

Other Floors (All Floors)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are Lower Mall, Upper Mall.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are good.
  • Comments View
    • To access the escalators from the car park, there are two sets of double manual doors with widths of 145cm and two sets of single automatic doors with a width of 70cm.
    • There is also a short, slight ramp in between both sets of doors.

Other Floors (North Car Park Staircase)

  • Steps View
    • The floors which are accessible by stairs are Car Park Levels 1, 2, 3, 4.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There is a short steep slope leading to the first step.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Lower Mall, Upper Mall, 1, 2, 3, 4.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 10m (10yd 2ft) from the North Car Park Entrance Levels 1, 2, 3 and 4.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 116cm x 240cm (3ft 10in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Parent and Baby Room (Memorial Gardens Entrance)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left as you enter through the Memorial Gardens entrance.
  • The parent and baby room is approximately 10m from the Memorial Gardens entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 80cm (2ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • Comments View
    • There are push buttons to enter and exit the parent and baby room which are at a height of 90cm.

Accessible Toilet (Memorial Gardens Entrance)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Memorial Gardens entrance.
    • This accessible toilet is located to the right as you enter through the Memorial Gardens entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 185cm x 225cm (6ft 1in x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are low to moderate.

Standard Toilet(s) (Memorial Gardens)

Changing Places (By Metro Office)

  • The facility is located around the right side of the Metro Bus office, on the outside of County Mall.
  • The facility is approximately 60m (65yd 1ft) from the Friary Way entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is ramped/sloped access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a sliding bolt.
  • The door has a horizontal grab rail.
  • The width of the door is 88cm (2ft 11in).
  • The dimensions of the facility are 252cm x 410cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 93cm (3ft 1in).
  • The transfer space on the left as you face the toilet is 120cm (3ft 11in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a sensor flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 62cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 185cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench and the toilet.
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is poor.
  • There is a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 91cm.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 112cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 110cm and 140cm from the floor.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • The soap dispenser is a hand held bottle, at the same height as the adjustable sink.
    • The bolt that locks the door is stiff, and may be hard to unlock.
    • This Changing Place is only available between 09:30am and 17:30pm Monday to Saturday (and until 19:30pm on Thursday), and 10:30am to 16:30pm on Sundays and Bank Holidays.
    • The door is unlocked by using the intercom to talk to an attendant.
    • The intercom call button is 139cm from the ground.
    • There is a button to exit, to the right of the door when exiting, 90cm from the ground.
    • At the time of survey (Jan 2022), the hoist was out of use.

Level Change (Changing Place)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left of the Changing Place.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the path to the Changing Place.
  • There is/are 2 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).
  • Comments View
    • The sloped area to the left of the Changing Place is uneven in places, but can be used to bypass the steps.

Parent and Baby Room (Food Court)

  • There is a parent and baby room for public use.
  • The parent and baby room is located at the far end of the food court, behind Burger King.
  • The parent and baby room is approximately 140m from the lifts.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 83cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 83cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Accessible Toilet (Food Court)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 140m (153yd 4in) from the lifts.
    • This accessible toilet is located to the far end of the food court, behind Burger King.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 146cm x 195cm (4ft 9in x 6ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 115cm (3ft 9in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Food Court)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the far end of the food court.
    • The female and male toilets are approximately 150m (164yd 2in) from the lifts.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are moderate to good.

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.