You are on Introduction. Skip to the next section.

Introduction

• The ticket office at Crawley Station is being rebuilt during 2022. During this time, there is a temporary ticket office by the ramp to Platform 1.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours (Ticket Office). Skip to the next section.

Opening Hours (Ticket Office)

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to the left of the station, off Station Way.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Comments View
  • While rebuilding of the ticket office is being carried out, dedicated Blue Badge bays are not available.
  • Customers can obtain free parking by using a standard parking space and displaying their Blue Badge.
  • Standard parking bays are 250cm wide, 470cm deep.
  • There are two electric car charging points in the car park, provided by Pod Point.
  • The electric car charging points are controlled and paid for by the Pod Point app.
  • The electric charging connection points are 90-100cm high.

You are on Outside Access (Station Way). Skip to the next section.

Outside Access (Station Way)

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• Entrance View
  • This information is for the entrance located at the front of the station, off Station Way, leading to Platform 1.
  • There is ramped/sloped or stepped access at this entrance.
• Ramp/Slope View
  • The ramp/slope is located to the right of the ticket office.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located ahead from the ticket office.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.

You are on Outside Access (East Park). Skip to the next section.

Outside Access (East Park)

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• Entrance View
  • This information is for the entrance located off East Park, leading to Platform 2.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 150cm.
• Ramp/Slope View
  • The ramp/slope is located between East Park and Platform 2.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• The counter is 20m (21yd 2ft) from the platform.
• There is level access to the counter from the entrance.
• There is a touchscreen.
• The touch screen is not at a suitable height for a wheelchair user.
• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 100cm (3ft 3in).
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 11/01/2022.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are self-service ticket machines to the right of the ticket office.
  • The controls range between 70-130cm.
  • There is also a self-service ticket machine at the East Park entrance, as shown in photographs 5 and 6.

You are on Inside Access. Skip to the next section.

Inside Access

• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 20.00 - 05.00.
• There is a ticket office.
• The ticket office is located at the foot of the ramp from Platform 1.
• The ticket office is 20m (21yd 2ft) from the entrance to Platform 1.
• The train companies operating from within this station are Southern.
• There is a taxi rank at the station.
• The taxi rank is located in front of the station.
• The taxi rank is 5m (5yd 1ft) from the Station Way entrance.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1,2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1,2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
• Comments View
  • Platform 1 is accessible to wheelchair users via the Station Way entrance.
  • Platform 2 is accessible to wheelchair users via the East Park entrance.
  • The platform bridge can be used to cross to another platform, by stairs or lift.

You are on Train Station Platform (1). Skip to the next section.

Train Station Platform (1)

• Accessible toilets are 25m (27yd 1ft) from the entrance to Platform 1.

You are on Train Station Platform (2). Skip to the next section.

Train Station Platform (2)

• The accessible toilet is on Platform 1, and can be reached from Platform 2 using the platform bridge.

You are on Level Change (Platform Bridge). Skip to the next section.

Level Change (Platform Bridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located 20m to the left from the Platform 1 entrance, 40m to the right from the Platform 2 entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Platform Bridge). Skip to the next section.

Lift (Platform Bridge)

• There is a lift for public use.
• The lift is located beneath the platform bridge, on both platforms.
• The lift is a standard lift.
• The lift is approximately 20m (21yd 2ft) from the entrance to Platform 1.
• Staff do need to be notified for use of the lift.
• The clear door width is 85cm (2ft 9in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is an identical lift on Platform 1 and 2.
  • The photographs show the lift on Platform 1.
  • These lifts bypass the steps on each side of the platform bridge.
  • Staff can be notified of lift use by the intercom panel beside the lift doors.
  • The intercom button is 110cm from the floor.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the entrance to Platform 1.
  • This accessible toilet is located to the right from the platform entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the station staff.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 220cm x 200cm (7ft 3in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 125cm (4ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are low to moderate.
• Comments View
  • The toilet is lit by blue light.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform 1.
  • The female toilet(s) is/are approximately 20m (21yd 2ft) from the entrance to platform 1.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are low to moderate.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 1.
  • The male toilet(s) is/are approximately 23m (25yd 6in) from the entrance to platform 1.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are low to moderate.
• Comments View
  • The toilets are lit by blue light.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.

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• Comments View
  • Portable ramps are available only when staff are on duty.
  • Wheelchairs are available to borrow.