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Crawley Station

Station Way, Crawley, West Sussex, RH10 1JA

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Access Guide

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Introduction

  • The ticket office at Crawley Station is being rebuilt during 2022. During this time, there is a temporary ticket office by the ramp to Platform 1.

Location

  • There is a bus stop within 150m (164yds) of the venue.

COVID-19 Information

Opening Hours (Ticket Office)

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located to the left of the station, off Station Way.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Comments View
    • While rebuilding of the ticket office is being carried out, dedicated Blue Badge bays are not available.
    • Customers can obtain free parking by using a standard parking space and displaying their Blue Badge.
    • Standard parking bays are 250cm wide, 470cm deep.
    • There are two electric car charging points in the car park, provided by Pod Point.
    • The electric car charging points are controlled and paid for by the Pod Point app.
    • The electric charging connection points are 90-100cm high.

Outside Access (Station Way)

  • Entrance View
    • This information is for the entrance located at the front of the station, off Station Way, leading to Platform 1.
    • There is ramped/sloped or stepped access at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the ticket office.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located ahead from the ticket office.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Outside Access (East Park)

  • Entrance View
    • This information is for the entrance located off East Park, leading to Platform 2.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 150cm.
  • Ramp/Slope View
    • The ramp/slope is located between East Park and Platform 2.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.

Counter (Ticket Office)

  • The counter is 20m (21yd 2ft) from the platform.
  • There is level access to the counter from the entrance.
  • There is a touchscreen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • There is not sufficient space to write or sign documents on the counter.
  • The height of the counter is 100cm (3ft 3in).
  • There is not a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/01/2022.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There are self-service ticket machines to the right of the ticket office.
    • The controls range between 70-130cm.
    • There is also a self-service ticket machine at the East Park entrance, as shown in photographs 5 and 6.

Inside Access

  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are moderate to good.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 20.00 - 05.00.
  • There is a ticket office.
  • The ticket office is located at the foot of the ramp from Platform 1.
  • The ticket office is 20m (21yd 2ft) from the entrance to Platform 1.
  • The train companies operating from within this station are Southern.
  • There is a taxi rank at the station.
  • The taxi rank is located in front of the station.
  • The taxi rank is 5m (5yd 1ft) from the Station Way entrance.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1,2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1,2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
  • Comments View
    • Platform 1 is accessible to wheelchair users via the Station Way entrance.
    • Platform 2 is accessible to wheelchair users via the East Park entrance.
    • The platform bridge can be used to cross to another platform, by stairs or lift.

Train Station Platform (1)

  • Accessible toilets are 25m (27yd 1ft) from the entrance to Platform 1.

Train Station Platform (2)

  • The accessible toilet is on Platform 1, and can be reached from Platform 2 using the platform bridge.

Level Change (Platform Bridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located 20m to the left from the Platform 1 entrance, 40m to the right from the Platform 2 entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Platform Bridge)

  • There is a lift for public use.
  • The lift is located beneath the platform bridge, on both platforms.
  • The lift is a standard lift.
  • The lift is approximately 20m (21yd 2ft) from the entrance to Platform 1.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 85cm (2ft 9in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • There is an identical lift on Platform 1 and 2.
    • The photographs show the lift on Platform 1.
    • These lifts bypass the steps on each side of the platform bridge.
    • Staff can be notified of lift use by the intercom panel beside the lift doors.
    • The intercom button is 110cm from the floor.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the entrance to Platform 1.
    • This accessible toilet is located to the right from the platform entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the station staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 220cm x 200cm (7ft 3in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are low to moderate.
  • Comments View
    • The toilet is lit by blue light.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on platform 1.
    • The female toilet(s) is/are approximately 20m (21yd 2ft) from the entrance to platform 1.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are low to moderate.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform 1.
    • The male toilet(s) is/are approximately 23m (25yd 6in) from the entrance to platform 1.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are low to moderate.
  • Comments View
    • The toilets are lit by blue light.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Comments View
    • Portable ramps are available only when staff are on duty.
    • Wheelchairs are available to borrow.