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Europa Gatwick Hotel

Balcombe Road, Maidenbower, Crawley, West Sussex, RH10 7ZR

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Access Guide

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Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Three Bridges.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • Once guests have packed, they are required to input their vehicle details onto the parking monitoring system at reception.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 310cm x 440cm (10ft 2in x 14ft 5in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 141cm.

Reception

  • The desk/counter is 5m (5yd 1ft) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/03/2020.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/03/2020.
  • The hearing assistance system was working at the time of testing.
  • This venue does play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Eating and Drinking (Rafters Bar)

  • The following information is for the bar.
  • The bar is located to the left as you enter through the main entrance.
  • The bar does not serve food.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 15m (16yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • The distance between the floor and the highest table is 105cm (3ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is a modern bar menu.

Room

  • General Information View
    • The Tourist Board rating is 3 Star.
    • There are 246 rooms in total.
    • There are 89 standard ground floor rooms.
    • There are 154 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 3 room(s) which has / have accessible ensuite facilities.
    • There is / are 5 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 25m (27yd 1ft) from the main entrance.
    • There is level access from an accessible entrance.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 1101.
    • The width of the door is 80cm.
    • The height of the bed is 62cm.
    • The measurement between the bed base and floor is 25cm (10in).
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 80cm (2ft 7in).
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 190cm x 195cm (6ft 3in x 6ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 45cm (1ft 6in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 72cm (2ft 4in).
    • The tap type is twist/turn.
    • There is not a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 47cm (1ft 7in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • There are handrails available for the bath.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is tactile signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels in the room are moderate to good.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the dropdown rails and wall is poor.
    • The colour contrast between the grab rails and wall is poor.
    • Lighting levels in the ensuite are moderate to good.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) vibrating pillow(s).
    • Flashing fire alarms are in rooms.
    • The hotel does provide other auxiliary aids for people with mobility impairments.
    • The other available auxiliary aid(s) is(are) mobile hoists.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 3.
    • The number of accessible rooms with wheel in showers is 0.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • None of these rooms are accessed by platform lift.
    • Adjoining rooms are available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are available.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • This accessible toilet is located on the corridor to the left of reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste, sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 125cm (4ft 1in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 99cm (3ft 3in).
  • Comments View
    • There is also a similar accessible toilet on the first floor corridor, which can be seen in photograph 6.

Standard Toilet(s)

Other Floors (Reception)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting levels are good.

Other Floors (Rear)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located to the rear left side of the building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 30m (32yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Level Change (First Floor)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the first floor corridor.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • The ramp does not have handrails.

Level Change (First Floor Lift to Restaurant)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right as you exit the lift on the first floor.
  • The ramp/slope gradient is steep.
  • The ramp/slope is portable.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 70cm (2ft 4in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right as you exit the lift.
  • There is/are 2 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).
  • Comments View
    • There is a platform lift which can overcome the level change but was out of service at time of survey.

Eating and Drinking (Mediterranean)

  • The following information is for the restaurant.
  • The restaurant is located on the first floor.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 40m (43yd 2ft) from the main entrance.
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Mediterranean.

Outside Access (Spindles Health & Leisure)

  • Entrance View
    • This information is for the entrance located to the rear of the hotel, on the right side.
    • There is stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The width of the door opening is 72cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 131cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located within the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Spindles Health & Leisure - Accessible Rear Entrance)

  • Entrance View
    • This information is for the entrance located to the rear of the building.
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The width of the door opening is 65cm.

Entrance (Spindles Health & Leisure - Accessible Entrance Via Hotel)

  • This information is for the entrance located to the rear of the hotel, at the end of the corridor on the left side of the building.
  • Entrance View
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 82cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 90cm.
  • Ramp/Slope View
    • The ramp/slope is located in between the first and second set of doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 106cm (3ft 6in).
    • The lighting levels at the ramp/slope are moderate to good.

Fitness Suite (Spindles Health & Leisure)

  • Access to Fitness Suite View
    • The fitness suite is located to the right as you enter Spindles Health & Leisure.
    • The fitness suite is 10m (10yd 2ft) from the entrance.
    • There is step free access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are double.
    • The door(s) may be difficult to open.
    • The opening is 140cm wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing assistance system is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Reception (Spindles Health & Leisure)

  • The desk/counter is 10m (10yd 2ft) from the entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.

Inside Access (Spindles Health & Leisure)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Motorised scooters are not welcomed in public parts of the venue.
  • The lighting levels are moderate to good.

Swimming Pool (Spindles Health & Leisure)

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 4 steps.
  • The steps do have handrails.
  • The handrails are on the left going up.
  • There is not a ladder type entrance into the water.

Level Change (Spindles Health & Leisure - Studio)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the entrance to the studio.
  • There is/are 6 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Studio - Spindles Health & Leisure

  • There is a studio to the right of the changing rooms.
  • The studio contains various equipment for different exercises and activities. There is a small step to access the studio, which is 8cm high and clearly marked.

Accessible Changing Room (Spindles Health & Leisure)

  • There are accessible changing rooms available.
  • The accessible changing room is located to the right of the Spindles Health & Leisure reception.
  • The facility is 15m (16yd 1ft) from the entrance to Spindles Health & Leisure.
  • The door opens inwards.
  • The width of the door is 85cm (2ft 9in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 183cm x 185cm (6ft x 6ft 1in).
  • The toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 88cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 47cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 77cm (2ft 6in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head and a flip-down seat.
  • The height of the seat is 50cm (1ft 8in).
  • Comments View
    • There is also a baby changing facility within this accessible changing room with a height of 93cm.

Standard Changing Room (Male - Spindles Health & Leisure)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 25m (27yd 1ft) from the Spindles Health & Leisure entrance.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
  • The standard changing room(s) surveyed is/are located to the right of the Spindles Health & Leisure reception.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is not level access to the shower facilities.
  • The shower cubicle(s) / area is / are accessed via a deep step.

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.