Access Guide
Opening Times (Ticket Office)
- Monday 06:00 - 12:35.
- Tuesday 06:00 - 12:35.
- Wednesday 06:00 - 12:35.
- Thursday 06:00 - 12:35.
- Friday 06:00 - 12:35.
- Saturday 07:00 - 13:35.
- Sunday Closed.
Location
- The venue is situated outside the centre of the town or city.
- The venue is not situated on a road which has a steep gradient.
Parking
- The venue does not have its own car park.
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Blue Badge On Street Parking
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- On street marked Blue Badge bays are not available.
Outside Access (Main Entrance)
- This information is for the entrance located on Ifield Drive.
- There is level access into the venue.
- The main doors open (no doors).
Reception
- The reception desk is 10m (32ft 10in) from the front entrance.
- There is not level access to reception from the entrance.
- The reception desk is high height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
Inside Access
- There is level access to the service.
- Lighting levels are bright.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 13.00 - 06.10.
- The train companies operating from within this station are Southern.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
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Comments
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- Platforms 1 and 2 are accessible to a wheelchair user.
- There are no portable ramps available.
Train Station Platform (1)
- There is no level access to the platform(s).
- There is a ramp/slope to access the service.
- The ramp is moderate.
- The ramp is permanent.
- The ramp/slope is located in Ifield Drive
- The width of the ramp/slope is 100cm.
- There is not an adapted toilet.
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Level Change (1)
- There is a ramp or slope to access this service.
- The ramp or slope is located in Ifield Drive.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 100cm (3ft 3in).
Train Station Platform (2)
- There is no level access to the platform(s).
- There is a ramp/slope to access the service.
- The ramp is moderate.
- The ramp is permanent.
- The ramp/slope is located on Craigans
- The width of the ramp/slope is 120cm.
- There is not an adapted toilet.
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Level Change (2)
- There is a ramp or slope to access this service.
- The ramp or slope is located on Craigans.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 120cm (3ft 11in).
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.
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Comments
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- There is a bridge between Platform 1 & 2 with 15+ clearly marked medium steps with handrails on both sides.