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Sofitel London Gatwick

North Terminal, London Gatwick Airport, Crawley, West Sussex, RH6 0PH

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Access Guide

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Location

  • The venue is situated outside the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Gatwick Airport.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • For 4 nights £22.50 per night parking charge & more than 4 nights £15.00 per night.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There is/are 5 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 290cm x 410cm (9ft 6in x 13ft 5in).
    • The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 56m (61yd 9in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located in front of the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Outside Access (the drop off point)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 90cm (2ft 11in) wide.

Level Change (the drop off point)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 520cm (17ft 1in).

Outside Access (the linkway to the North Terminal)

  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 190cm (6ft 3in) wide.

Level Change (the linkway to the North Terminal)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located adjacent to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 390cm (12ft 10in).

Reception

  • The desk is 40m (43yd 2ft) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk does not have a lowered section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • The lighting levels are bright.

Restaurant Bar Internal (Urban Cafe)

  • The following information is for the cafe.
  • Once inside, there is not level access to the service.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 77cm (2ft 6in).
  • Menus are hand held only.
  • Menus are available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are not presented in contrasting colours.
  • The type of food served here is hot snacks.

Level Change (Urban Cafe)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located adjacent to the lifts.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 150cm (4ft 11in).
  • There are steps to access this area / service.
  • There is / are 1 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Restaurant Bar Internal (Kua)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • Menus are hand held only.
  • Menus are available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is light snacks.

Restaurant Bar Internal (La Terrasse Bar and Lounge)

  • The following information is for the bar.
  • Once inside, there is not level access to the service.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 66cm (2ft 2in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.

Level Change (La Terrasse Bar and Lounge)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located adjacent to the lifts.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 150cm (4ft 11in).
  • There are steps to access this area / service.
  • There is / are 1 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Restaurant Bar Internal (Oriental Restaurant)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • Menus are hand held only.
  • Menus are available in Braille.
  • Menus are available in large print.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is oriental.
  • Comments View
    • The accessible entrance to the restaurant is located adjacent to the La Terrasse Bar and Lounge.

Restaurant Bar Internal (La Brasserie)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • Menus are hand held only.
  • Menus are available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is traditional.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2-3-4-5-6-7-8.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located in the foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2-3-4-5-6-7-8.
  • The lift is 35m (38yd 10in) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 190cm x 145cm (6ft 3in x 4ft 9in).
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Room (First Floor)

  • General Information View
    • The Tourist Board rating is 4 Star Luxury.
    • There are 518 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 515 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 3 room(s) which has / have accessible ensuite facilities.
    • There is / are 13 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 16m (17yd 1ft) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 181.
    • The width of the door is 80cm (2ft 7in).
    • The height of the bed is 62cm (2ft).
    • The measurement between the bed base and floor is 34cm (1ft 1in).
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • An adjoining room is available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 80cm (2ft 7in).
    • The door opens outwards.
    • The door weight is heavy.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 260cm x 310cm (8ft 6in x 10ft 2in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 210cm (6ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 49cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 83cm (2ft 9in).
    • The tap type is twist/turn.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is flip down.
    • The flip down or fixed seat height is 48cm (1ft 7in).
    • There are not handrails available.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is poor.
    • Lighting levels are bright.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is poor.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are bright.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 2.
    • The number of accessible rooms with wheel in showers is 1.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the accessible entrance.
    • This accessible toilet is located adjacent to the reception area.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 200cm x 160cm (6ft 7in x 5ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 137cm (4ft 6in).
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.