Access Guide
Location
- The venue is situated outside the centre of the town or city.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Gatwick Airport.
COVID-19 Information
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- For 4 nights £22.50 per night parking charge & more than 4 nights £15.00 per night.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders do need to be booked in advance.
- There is/are 5 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 290cm x 410cm (9ft 6in x 13ft 5in).
- The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 56m (61yd 9in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located in front of the main entrance.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
Outside Access (the drop off point)
- This information is for the entrance located at the front of the venue.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are single width.
- The door opening is 90cm (2ft 11in) wide.
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Second set of doors
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- There is a small raised threshold in the doorway.
Level Change (the drop off point)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The width of the ramp or slope is 520cm (17ft 1in).
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Comments
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- The automatic door is push pad operated.
Outside Access (the linkway to the North Terminal)
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 170cm (5ft 7in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 190cm (6ft 3in) wide.
Level Change (the linkway to the North Terminal)
- There is a ramp or slope to access this service.
- The ramp or slope is located adjacent to the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 390cm (12ft 10in).
Reception
- The desk is 40m (43yd 2ft) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is high.
- The desk does not have a lowered section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- Reception is open 24 hours a day.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- The lighting levels are bright.
Restaurant Bar Internal (Urban Cafe)
- The following information is for the cafe.
- Once inside, there is not level access to the service.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- The distance between the floor and the lowest table is 77cm (2ft 6in).
- Menus are hand held only.
- Menus are available in Braille.
- Menus are available in large print.
- Menus are clearly written.
- Menus are not presented in contrasting colours.
- The type of food served here is hot snacks.
Level Change (Urban Cafe)
- There is a ramp or slope to access this service.
- The ramp or slope is located adjacent to the lifts.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 150cm (4ft 11in).
- There are steps to access this area / service.
- There is / are 1 step(s) to the area / service.
- The lighting levels at the steps are bright.
- The steps are clearly marked.
- The steps are deep.
- The steps do not have handrails.
Restaurant Bar Internal (Kua)
- Once inside, there is level access to the service.
- Full table service is not available.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- The distance between the floor and the lowest table is 40cm (1ft 4in).
- Menus are hand held only.
- Menus are available in Braille.
- Menus are available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is light snacks.
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Comments
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- Access is via the lift.
Restaurant Bar Internal (La Terrasse Bar and Lounge)
- The following information is for the bar.
- Once inside, there is not level access to the service.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- The distance between the floor and the lowest table is 66cm (2ft 2in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
Level Change (La Terrasse Bar and Lounge)
- There is a ramp or slope to access this service.
- The ramp or slope is located adjacent to the lifts.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 150cm (4ft 11in).
- There are steps to access this area / service.
- There is / are 1 step(s) to the area / service.
- The lighting levels at the steps are bright.
- The steps are clearly marked.
- The steps are deep.
- The steps do not have handrails.
Restaurant Bar Internal (Oriental Restaurant)
- The following information is for the restaurant.
- Once inside, there is level access to the service.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- Menus are hand held only.
- Menus are available in Braille.
- Menus are available in large print.
- Menus are not clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is oriental.
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Comments
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- The accessible entrance to the restaurant is located adjacent to the La Terrasse Bar and Lounge.
Restaurant Bar Internal (La Brasserie)
- The following information is for the restaurant.
- Once inside, there is level access to the service.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- Menus are hand held only.
- Menus are available in Braille.
- Menus are available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is traditional.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G-1-2-3-4-5-6-7-8.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located in the foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1-2-3-4-5-6-7-8.
- The lift is 35m (38yd 10in) from the accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 190cm x 145cm (6ft 3in x 4ft 9in).
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Room (First Floor)
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General Information
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- The Tourist Board rating is 4 Star Luxury.
- There are 518 rooms in total.
- There are 0 standard ground floor rooms.
- There are 515 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 3 room(s) which has / have accessible ensuite facilities.
- There is / are 13 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 16m (17yd 1ft) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 181.
- The width of the door is 80cm (2ft 7in).
- The height of the bed is 62cm (2ft).
- The measurement between the bed base and floor is 34cm (1ft 1in).
- Light switches are within 120cm from floor level.
- There is a functional emergency alarm in the room.
- An adjoining room is available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 80cm (2ft 7in).
- The door opens outwards.
- The door weight is heavy.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 260cm x 310cm (8ft 6in x 10ft 2in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 210cm (6ft 11in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 49cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 83cm (2ft 9in).
- The tap type is twist/turn.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is twist/turn.
- The shower seat is flip down.
- The flip down or fixed seat height is 48cm (1ft 7in).
- There are not handrails available.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the external ensuite door and wall is poor.
- Lighting levels are bright.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is poor.
- The colour contrast between the walls and floor in the ensuite is good.
- The colour contrast between the drop down rails and wall is good.
- The colour contrast between the grab rails and wall is good.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some hotel rooms have no auxiliary aids for people with sensory impairments.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 2.
- The number of accessible rooms with wheel in showers is 1.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the accessible entrance.
- This accessible toilet is located adjacent to the reception area.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 200cm x 160cm (6ft 7in x 5ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 137cm (4ft 6in).
- The tap type is lever.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located adjacent to the reception area.
- The female toilets are 10m (10yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located adjacent to the reception area.
- The male toilets are 10m (10yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the Ladies toilet.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.