You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Gatwick Airport.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • For 4 nights there is a £22.50 per night parking charge, and for more than 4 nights the charge is £15.00 per night.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 290cm x 410cm (9ft 6in x 13ft 5in).
  • The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 56m (61yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.

You are on Outside Access (Drop Off Point). Skip to the next section.

Outside Access (Drop Off Point)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 90cm (2ft 11in).

You are on Level Change (Drop Off Point). Skip to the next section.

Level Change (Drop Off Point)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.
• The width of the ramp/slope is 520cm (17ft 1in).

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• Comments View
  • The automatic door is push pad operated.

You are on Entrance (Link Bridge to North Terminal). Skip to the next section.

Entrance (Link Bridge to North Terminal)

• This information is for the entrance located after the link bridge from the North terminal.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 182cm.
• Comments View
  • There is a long slope on a very easy incline along the link bridge.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 15m (16yd 1ft) from the lift.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 12/10/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • Reception is open 24 hours a day.
  • There is an express checkout key drop slot 118cm above the floor.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 12/10/2023.
• The hearing assistance system was working at the time of testing.
• This venue does play background music.
• Music is played quietly in the background on the podium floor and in the restaurants.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Eating and Drinking (le petit reveur). Skip to the next section.

Eating and Drinking (le petit reveur)

• The following information is for the restaurant.
• The restaurant is located on the left of the main atrium when facing away from reception.
• The bar does serve food.
• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 10m (10yd 2ft) from the entrance off the main atrium.
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is an a la carté menu.

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• Comments View
  • Seating with armrests is available on request.

You are on Access Point (Vivre). Skip to the next section.

Access Point (Vivre)

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• Access Point View
  • This information is for the access point located off the main hotel atrium.
  • There is ramped/sloped or stepped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • The ramp/slope is located to the rear right of the restaurant.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located off the main hotel atrium.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 21cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Eating and Drinking (Vivre). Skip to the next section.

Eating and Drinking (Vivre)

• The following information is for the restaurant.
• The restaurant is located on the left of the main atrium when facing away from reception.
• The bar does serve food.
• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the from the ramped access point.
• The standard height for tables is 73cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is an a la carté menu.

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• Comments View
  • Seating with armrests is available on request.

You are on Access Point (La Terasse Bar and Lounge). Skip to the next section.

Access Point (La Terasse Bar and Lounge)

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• Access Point View
  • This information is for the access point located to the rear of the main hotel atrium, on the left and right hand sides of the restauarant.
  • There is ramped/sloped or stepped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • The ramp/slope is located to the left of the restaurant.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right of the restaurant.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Eating and Drinking (La Terasse Bar and Lounge). Skip to the next section.

Eating and Drinking (La Terasse Bar and Lounge)

• The following information is for the restaurant.
• The restaurant is located to the rear of the atrium facing away from reception.
• The bar does serve food.
• Full table service is available.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• All chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the from the ramped access point.
• The distance between the floor and the lowest table is 42cm (1ft 5in).
• The distance between the floor and the highest table is 86cm (2ft 10in).
• The standard height for tables is 63cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is an a la carté menu.

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• Comments View
  • There is additional seating within the main atrium.
  • Table service remains available at seating within the atrium.
  • There is step-free access within the atrium.

You are on Lift (Right). Skip to the next section.

Lift (Right)

• There is a lift for public use.
• The lift is located on the right of the main atrium on the podium floor (reception).
• The lift is a standard lift.
• The floors which are accessible by this lift are G, P, 1, 2, 3, 4, 5, 6, 7 and 8.
• The platform lift accesses a small level change.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 40m (43yd 2ft) from the entrance to the link bridge on the podium floor (reception).
• Staff do not need to be notified for use of the lift.
• The clear door width is 106cm (3ft 6in).
• The dimensions of the lift are 127cm x 193cm (4ft 2in x 6ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are within 80cm - 115cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • The lift is 26m from the escalator on the podium floor (reception).
  • The lift is 36m from the drop off point entrance on the ground floor.
  • There are 2 adjacent lifts within the lift lobby.

You are on Lift (Left). Skip to the next section.

Lift (Left)

• There is a lift for public use.
• The lift is located on the left off the main atrium on the podium floor (reception).
• The lift is a standard lift.
• The floors which are accessible by this lift are P, 1, 2, 3, 4, 5, 6, 7 and 8.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 48m (52yd 1ft) from the entrance to the link bridge on the podium floor (reception).
• Staff do not need to be notified for use of the lift.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 127cm x 193cm (4ft 2in x 6ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are within 80cm - 115cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • The lift is 26m from the escalator on the podium floor (reception).
  • There are 2 adjacent lifts within the lift lobby.
  • These lifts do not access the ground floor/drop off entrance.

You are on Other Floors (Ground Floor to Reception). Skip to the next section.

Other Floors (Ground Floor to Reception)

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• Steps View
  • The floors which are accessible by stairs are G and P.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and P.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are moderate to good.
• Comments View
  • The stairs and escalator provide access between the drop off entrance and the podium floor (reception).

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG, G, 1, 2, 3, 4, 5, 6, 7 and 8.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Room (181 First Floor). Skip to the next section.

Room (181 First Floor)

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• General Information View
  • The Tourist Board rating is 4 Star Luxury.
  • There are 518 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 517 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • There is / are 1 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 59m (64yd 1ft) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 181.
  • The width of the door is 76cm.
  • The height of the bed is 62cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 75cm (2ft 6in).
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 260cm x 310cm (8ft 6in x 10ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 196cm (6ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are not available for the toilet.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is not a toilet roll holder.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 75cm (2ft 6in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is twist/turn.
  • The shower seat is flip-down.
  • The flip-down or fixed seat height is 51cm (1ft 8in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is high.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is high.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels in the room are varied.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is high.
  • The colour contrast between the walls and floor in the ensuite is medium.
  • The colour contrast between the dropdown rails and wall is medium.
  • The colour contrast between the grab rails and wall is medium.
  • Lighting levels in the ensuite are moderate to good.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • Flashing fire alarms are in rooms.
  • Vibrating fire alarms are available from reception.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 1.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are available.
• Comments View
  • There are 29 pairs of adjoined standard rooms.

You are on Toilet with Adaptations (Left Hand Transfer Podium Floor). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer Podium Floor)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the entrance to the link bridge.
  • This accessible toilet is located on the podium floor, near the entrance to the link bridge. The accessible toilet is 20m from the escalator.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 200cm x 160cm (6ft 7in x 5ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 137cm (4ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 118cm and 171cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 93cm (3ft 1in).

You are on Standard Toilet(s) (Podium Floor). Skip to the next section.

Standard Toilet(s) (Podium Floor)

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the podium floor, near the entrance to the link bridge.
  • The female and male toilets are approximately 12m (13yd 4in) from the from the entrance to the link bridge.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.