You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town or city.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Gatwick Airport.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • For 4 nights £22.50 per night parking charge & more than 4 nights £15.00 per night.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders do need to be booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 290cm x 410cm (9ft 6in x 13ft 5in).
  • The nearest Blue Badge bay is 38m (41yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 56m (61yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.

You are on Outside Access (the drop off point). Skip to the next section.

Outside Access (the drop off point)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are single width.
• The door opening is 90cm (2ft 11in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (the drop off point). Skip to the next section.

Level Change (the drop off point)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• The width of the ramp or slope is 520cm (17ft 1in).

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• Comments View
  • The automatic door is push pad operated.

You are on Outside Access (the linkway to the North Terminal). Skip to the next section.

Outside Access (the linkway to the North Terminal)

• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 190cm (6ft 3in) wide.

You are on Level Change (the linkway to the North Terminal). Skip to the next section.

Level Change (the linkway to the North Terminal)

• There is a ramp or slope to access this service.
• The ramp or slope is located adjacent to the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The width of the ramp or slope is 390cm (12ft 10in).

You are on Reception. Skip to the next section.

Reception

• The desk is 40m (43yd 2ft) from the front entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk does not have a lowered section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • Reception is open 24 hours a day.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• The lighting levels are bright.

You are on Restaurant Bar Internal (Urban Cafe). Skip to the next section.

Restaurant Bar Internal (Urban Cafe)

• The following information is for the cafe.
• Once inside, there is not level access to the service.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• The distance between the floor and the lowest table is 77cm (2ft 6in).
• Menus are hand held only.
• Menus are available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are not presented in contrasting colours.
• The type of food served here is hot snacks.

You are on Level Change (Urban Cafe). Skip to the next section.

Level Change (Urban Cafe)

• There is a ramp or slope to access this service.
• The ramp or slope is located adjacent to the lifts.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The width of the ramp or slope is 150cm (4ft 11in).
• There are steps to access this area / service.
• There is / are 1 step(s) to the area / service.
• The lighting levels at the steps are bright.
• The steps are clearly marked.
• The steps are deep.
• The steps do not have handrails.

You are on Restaurant Bar Internal (Kua). Skip to the next section.

Restaurant Bar Internal (Kua)

• Once inside, there is level access to the service.
• Full table service is not available.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 40cm (1ft 4in).
• Menus are hand held only.
• Menus are available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is light snacks.

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• Comments View
  • Access is via the lift.

You are on Restaurant Bar Internal (La Terrasse Bar and Lounge). Skip to the next section.

Restaurant Bar Internal (La Terrasse Bar and Lounge)

• The following information is for the bar.
• Once inside, there is not level access to the service.
• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 66cm (2ft 2in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.

You are on Level Change (La Terrasse Bar and Lounge). Skip to the next section.

Level Change (La Terrasse Bar and Lounge)

• There is a ramp or slope to access this service.
• The ramp or slope is located adjacent to the lifts.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The width of the ramp or slope is 150cm (4ft 11in).
• There are steps to access this area / service.
• There is / are 1 step(s) to the area / service.
• The lighting levels at the steps are bright.
• The steps are clearly marked.
• The steps are deep.
• The steps do not have handrails.

You are on Restaurant Bar Internal (Oriental Restaurant). Skip to the next section.

Restaurant Bar Internal (Oriental Restaurant)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• Menus are hand held only.
• Menus are available in Braille.
• Menus are available in large print.
• Menus are not clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is oriental.

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• Comments View
  • The accessible entrance to the restaurant is located adjacent to the La Terrasse Bar and Lounge.

You are on Restaurant Bar Internal (La Brasserie). Skip to the next section.

Restaurant Bar Internal (La Brasserie)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• Menus are hand held only.
• Menus are available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is traditional.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G-1-2-3-4-5-6-7-8.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1-2-3-4-5-6-7-8.
• The lift is 35m (38yd 10in) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 190cm x 145cm (6ft 3in x 4ft 9in).
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Room (First Floor). Skip to the next section.

Room (First Floor)

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• General Information View
  • The Tourist Board rating is 4 Star Luxury.
  • There are 518 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 515 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 3 room(s) which has / have accessible ensuite facilities.
  • There is / are 13 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 16m (17yd 1ft) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 181.
  • The width of the door is 80cm (2ft 7in).
  • The height of the bed is 62cm (2ft).
  • The measurement between the bed base and floor is 34cm (1ft 1in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 80cm (2ft 7in).
  • The door opens outwards.
  • The door weight is heavy.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 260cm x 310cm (8ft 6in x 10ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 210cm (6ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 83cm (2ft 9in).
  • The tap type is twist/turn.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is twist/turn.
  • The shower seat is flip down.
  • The flip down or fixed seat height is 48cm (1ft 7in).
  • There are not handrails available.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is good.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is good.
  • The colour contrast between the external ensuite door and wall is poor.
  • Lighting levels are bright.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is poor.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The colour contrast between the drop down rails and wall is good.
  • The colour contrast between the grab rails and wall is good.
  • Lighting levels are bright.
• Auxiliary Aids - General View
  • Some hotel rooms have no auxiliary aids for people with sensory impairments.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 2.
  • The number of accessible rooms with wheel in showers is 1.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the accessible entrance.
  • This accessible toilet is located adjacent to the reception area.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 200cm x 160cm (6ft 7in x 5ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 137cm (4ft 6in).
  • The tap type is lever.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located adjacent to the reception area.
  • The female toilets are 10m (10yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located adjacent to the reception area.
  • The male toilets are 10m (10yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the Ladies toilet.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.