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Starbucks

12-13 Queens Square, Crawley, West Sussex, RH10 1DY

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Access Guide

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Location

  • The venue is in a pedestrian area.
  • The nearest National Rail station is Crawley.

Opening Hours

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 165cm (5ft 5in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is permanent.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 5m (5yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
    • The accessible toilet is located at the rear of the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 212cm x 237cm (6ft 11in x 7ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 140cm (4ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.