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Ticket Office(s)

Crystal Palace Football Club - Selhurst Park, Selhurst Park, London, SE25 6PU

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Contact Details

Getting Help and Assistance

  • To view the Crystal Palace FC webpage for Disabled Supporters please click here (new tab).
  • There is a/are steward(s) available for help and assistance on match days.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • There is not a/are not steward(s) trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located to the rear of Block A (Holmesdale Road Stand).
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • The documents available in Braille and large print on request are fixture lists.

Getting Here

  • By Road View
    • Leave the M25 at Junction 7 and follow the signs for the A23 to Croydon. At Purley bear left onto the A23 at its junction with the A235 (to Croydon). You will pass roundabouts and junctions with the A232 and A236 as you pass Croydon, after which the A23 bears left at Thornton Heath (at the Horseshoe pub roundabout). Here you must go straight over, into Brigstock Road (B266), passing Thornton Heath Station on your left and bearing right on to the High Street. At the next mini roundabout (Whitehorse Road/Grange Road) go left into Whitehorse Lane and Selhurst Park is on your right. The postcode for satnav is SE25 6PU.
    • There is no onsite matchday parking at Selhurst Park. There is also a traffic exclusion zone in some of the surrounding residential streets from up to 2 hours prior to kick-off and half an hour after the final whistle. For disabled supporters, there are a small number of bays available in Sainsbury’s car park which is located next to the stadium. These bays are not monitored by Crystal Palace FC and are available on a first come first served basis.
  • By Bus View
  • By Train View
  • By Underground View
    • There is not an underground station within a 5km radius of the stadium.

Car Parking and Drop Off

Outer Concourse and Walkways

Ticket Office(s) (Club Shop)

  • There is/are 3 ticket office(s) located around the stadium.
  • The ticket office(s) is/are approximately 3m from the shop entrance.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the some of the ticket offices which could adversely affect the ability of someone to lip read.
  • Some of the ticket offices are placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at some of the ticket offices with a height of 76cm or below.
  • There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home and away supporters.
  • On matchdays the ticket office remains open for 30 minutes after the final whistle.

Ticket Office(s) (Home Supporters)

  • There is/are 3 ticket office(s) located around the stadium.
  • The home supporter's ticket offices are located in the Sainsbury's site and in the Club Shop. The away supporter's ticket offices are located on Park Road and in the Club Shop.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • The height of the ticket office(s) is/are high (110cm+).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • There is not a low section at the ticket office(s) with a height of 76cm or below.
  • The ticket office(s) is/are staffed.
  • There is not a hearing assistance system at the ticket office(s).
  • The ticket office(s) is/are for home supporters.

Ticket Office(s) (Visiting Supporters)

  • There is/are 3 ticket office(s) located around the stadium.
  • The away supporter's ticket offices are located on Park Road and in the Club Shop. The home supporter's ticket offices are located in the Sainsbury's site and in the Club Shop.
  • Some of the ticket offices are clearly signed.
  • There is ramped/sloped and stepped access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • The height of the ticket office(s) is/are medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • There is not a low section at the ticket office(s) with a height of 76cm or below.
  • The ticket office(s) is/are staffed.
  • There is not a hearing assistance system at the ticket office(s).
  • The ticket office(s) is/are for away supporters.
  • The alternative ticket collection points are located in the Sainsbury's site.
  • The windows are staggered and all accessed via a 19cm high step, except for the window on the far left which can also be accessed by a short steep ramp. The width of the ramp is 104cm.