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Main Stand - Wright and Bright Lounge

Crystal Palace Football Club - Selhurst Park, Selhurst Park, London, SE25 6PU

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Contact Details

Getting Help and Assistance

  • To view the Crystal Palace FC webpage for Disabled Supporters please click here (new tab).
  • There is a/are steward(s) available for help and assistance on match days.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • There is not a/are not steward(s) trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located to the rear of Block A (Holmesdale Road Stand).
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • The documents available in Braille and large print on request are fixture lists.

Getting Here

  • By Road View
    • Leave the M25 at Junction 7 and follow the signs for the A23 to Croydon. At Purley bear left onto the A23 at its junction with the A235 (to Croydon). You will pass roundabouts and junctions with the A232 and A236 as you pass Croydon, after which the A23 bears left at Thornton Heath (at the Horseshoe pub roundabout). Here you must go straight over, into Brigstock Road (B266), passing Thornton Heath Station on your left and bearing right on to the High Street. At the next mini roundabout (Whitehorse Road/Grange Road) go left into Whitehorse Lane and Selhurst Park is on your right. The postcode for satnav is SE25 6PU.
    • There is no onsite matchday parking at Selhurst Park. There is also a traffic exclusion zone in some of the surrounding residential streets from up to 2 hours prior to kick-off and half an hour after the final whistle. For disabled supporters, there are a small number of bays available in Sainsbury’s car park which is located next to the stadium. These bays are not monitored by Crystal Palace FC and are available on a first come first served basis.
  • By Bus View
  • By Train View

Car Parking and Drop Off

Outer Concourse and Walkways

Access Point (Main Stand - Wright and Bright Lounge - Exit O)

  • Access Point View
    • This information is for the access point located at the front of the Main Stand - Wright and Bright Lounge.
    • The access point is not clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the access point opening is 190cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.

Turnstile(s) (Main Stand - Wright and Bright Lounge)

  • Turnstile(s) View
    • This information is for the turnstile(s) located at the front of the Main Stand.
    • The turnstile(s) used to access the stand is/are turnstile(s) 11 and 12.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were turnstile(s) 11.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 47cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 116cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using Exit P or Exit O.

Outside Access (Main Stand - Wright and Bright Lounge - Accessible Entrance (Exit O))

  • Entrance View
    • This information is for the entrance located at the front of the Main Stand, near to turnstiles 11 and 12.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 140cm (4ft 7in).

Eating and Drinking (Wright and Bright Lounge)

  • The following information is for the bar.
  • The bar is located within the Main Stand.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl and laminate.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 3m from the entrance/opening.
  • The nearest table is approximately 4m from the till/counter.
  • The standard height for tables is 90cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are not available.
  • Children are welcomed in the bar area.
  • There are menu boards/signs and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Stand (Main Stand - Wright and Bright Lounge)

  • Stand View
    • This stand is for home supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is Gate X.
    • There are designated spaces for wheelchair users within this stand.
    • Designated spaces for wheelchair users are located at pitchside.
    • Clear directional signage is not provided for the designated spaces.
    • There is not designated seating for ambulant disabled people within the stand.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is vinyl/laminate.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • Headsets for audio commentary can be used in this stand.
    • Headsets are collected from safeguarding stewards.
    • There is not a deposit charge for the use of headsets.
  • Access to the Stand Seating View
    • There is stepped access from the concourse to stand seating.
    • There is/are 15 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a set of double, heavy doors that open towards you leading to the stand seating steps (Blocks G and H). The width of the door opening is 120cm.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is not an/are not accessible toilet(s) available within the stand.
    • Accessible toilets are located in the Main Stand - Glaziers Bar.
    • There are standard toilets available within the stand.
    • There are not ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.
    • There is stepped access to some of the standard toilets.

Food and Drink (Main Stand - Wright and Bright Lounge)

  • The food and drink counter(s) is/are located within the Wright and Bright Lounge.
  • The food and drink counter(s) is/are not clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is not a hearing assistance system at the food and drink counter(s).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are not available.
  • There is a steward available to provide assistance with ordering food and drink.
  • Stewards can assist in taking food and drink to the designated seating area(s).

Access Point (Accessible Entrance - Exit X)

  • Access Point View
    • This information is for the access point located between the Main Stand and the Whitehorse Lane Stand.
    • The access point is clearly signed.
    • There is ramped/sloped access to the access point.
    • The gradient of the ramp/slope is slight.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the access point opening is 230cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
    • The nearest accessible toilet is 10m from the access point.
  • Additional Information View
    • This access point provides step-free access to the Main Stand designated seating as well as the Whitehorse Lane Stand.

Changing Places (Partial)

  • Location and Access View
    • The facility is located to the right as you enter the Main Stand via Gate X.
    • The facility is approximately 10m (10yd 2ft) from the Gate X.
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is poor.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • The door opens inwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 95cm (3ft 1in).
    • The dimensions of the facility are 185cm x 490cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is corner.
    • The transfer space on the right as you face the toilet is 116cm (3ft 10in).
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on the right.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides .
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 91cm.
    • The toilet has a backrest.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is fixed.
    • The length of the facility changing bench is 190cm (6ft 3in).
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 73cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The height of the soap dispenser is 90cm.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and pedal waste paper bin disposal units.
    • There is a coat hook.
    • There are coat hooks in the toilet at 105cm and 140cm from the floor.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Designated Seating Area(s)

  • Seating Area 1 View
    • This information is for the designated seating area located at pitchside.
    • There is ramped/sloped access to the designated seating area.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The width of the ramp/slope is 130cm (4ft 3in).
    • The designated seating area(s) is/are clearly marked.
    • The view from the seating area is good.
    • There is/are 13 designated space(s) for wheelchair users in the seating area.
    • Companions sit next to the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.