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Whitehorse Lane Stand

Crystal Palace Football Club - Selhurst Park, Selhurst Park, London, SE25 6PU

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Access Guide

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Contact Details

Getting Help and Assistance

  • To view the Crystal Palace FC webpage for Disabled Supporters please click here (new tab).
  • There is a/are steward(s) available for help and assistance on match days.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • There is not a/are not steward(s) trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located to the rear of Block A (Holmesdale Road Stand).
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • The documents available in Braille and large print on request are fixture lists.

Getting Here

  • By Road View
    • Leave the M25 at Junction 7 and follow the signs for the A23 to Croydon. At Purley bear left onto the A23 at its junction with the A235 (to Croydon). You will pass roundabouts and junctions with the A232 and A236 as you pass Croydon, after which the A23 bears left at Thornton Heath (at the Horseshoe pub roundabout). Here you must go straight over, into Brigstock Road (B266), passing Thornton Heath Station on your left and bearing right on to the High Street. At the next mini roundabout (Whitehorse Road/Grange Road) go left into Whitehorse Lane and Selhurst Park is on your right. The postcode for satnav is SE25 6PU.
    • There is no onsite matchday parking at Selhurst Park. There is also a traffic exclusion zone in some of the surrounding residential streets from up to 2 hours prior to kick-off and half an hour after the final whistle. For disabled supporters, there are a small number of bays available in Sainsbury’s car park which is located next to the stadium. These bays are not monitored by Crystal Palace FC and are available on a first come first served basis.
  • By Bus View
  • By Train View
  • By Underground View
    • There is not an underground station within a 5km radius of the stadium.

Car Parking and Drop Off

Outer Concourse and Walkways

Access Point (Accessible Entrance - Exit X)

  • Access Point View
    • This information is for the access point located between the Main Stand and the Whitehorse Lane Stand.
    • The access point is clearly signed.
    • There is ramped/sloped access to the access point.
    • The gradient of the ramp/slope is slight.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the access point opening is 230cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
    • The nearest accessible toilet is 10m from the access point.
  • Additional Information View
    • This access point provides step-free access to the Main Stand designated seating as well as the Whitehorse Lane Stand.

Turnstile(s) (Whitehorse Lane Stand)

  • Turnstile(s) View
    • This information is for the turnstile(s) located on the corner of the Sainsbury's site and Park Road.
    • The turnstile(s) used to access the stand is/are turnstile(s) 7 and 8.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were turnstile(s) 8.
    • There is ramped/sloped access to the turnstile(s) surveyed.
    • The gradient of the ramp/slope is slight.
    • The turnstile(s) opening width is 38cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 132cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using Accessible Entrance - Exit X.
  • Access to the Stand Concourse View
    • There is step-free access from the turnstile(s), to the stand concourse.


  • Stand View
    • This stand is for home supporters.
    • This stand does not have a dedicated access point for wheelchair users.
    • The stand can be accessed via an alternative access point.
    • The name of the alternative access point is Accessible Entrance - Gate X.
    • There are not designated spaces for wheelchair users within this stand.
    • There is not designated seating for ambulant disabled people within the stand.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is poor.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • Headsets are collected from safeguarding stewards.
    • There is not a deposit charge for the use of headsets.
  • Access to the Stand Seating View
    • There is stepped access from the concourse to stand seating.
    • There is/are 11 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is not an/are not accessible toilet(s) available within the stand.
    • There are standard toilets available within the stand.
    • There are ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (Whitehorse Lane Stand)

  • The food and drink counter(s) is/are located on the concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are high (110cm+).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is not a hearing assistance system at the food and drink counter(s).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.