You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • Travelling on the A1(M), take exit 65 onto A1(M) and A1 towards Newcastle and Gateshead.
    Continue on the A1 and take exit 66 onto the A167 towards Gateshead (South).
    At the roundabout take the third exit onto Durham Road towards Gateshead (South).
    Keep right onto the highway and keep right onto the A167(M).
    Take the exit onto the B1318 towards Gosforth.
    At the roundabout take the second exit onto Great North Road.
    In 0.8 miles turn left and then at the roundabout take the second exit onto Jubilee Road.
    In 300 yards you will arrive at the entrance to the hospital.
  • There are pay and display car parks located around the site which can be used by staff, visitors and patients.
• By Bus View
  • There is not a bus stop on site. The nearest bus stop is located on Jubilee Road which is 200+ meters away from the hospital.
    Buses 30, 7, 6 and 8 stop at this bus stop.
• By Train View
  • The nearest train station is Newcastle via Cross Country.
    To get to the hospital from the train station will require travelling by bus or taxi.
• By Tram View
  • The closest Metro station to the hospital is Regent Centre.
    The Metro Station is approximately a 15 minute walk from the hospital.
• Useful Links View
  • Tyne and Wear Metro.
  • To view the web page described above click here (opens in new tab).
  • Bus Timetable.
  • To view the web page described above click here (opens in new tab).
  • National Rail Timetable.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of Building 19.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 749cm (7ft 10in x 24ft 7in).
  • The nearest Blue Badge bay is 21m (22yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 21m (22yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Getting To (Building 18 (Café, Lounge, Shop and Toilets)). Skip to the next section.

Getting To (Building 18 (Café, Lounge, Shop and Toilets))

• Building 18 (Café, Lounge, Shop and Toilets) is/are located towards the rear right of the hospital.
• To see the building map please click here (opens new tab).
• Access to Building 18 (Café, Lounge, Shop and Toilets) is via the Building 19 main entrance.
• Enter Building 19 via the main entrance and proceed past reception, through the All Other Wards and Departments entrance.
  Follow the corridor to the end.
  Turn right and follow the main corridor for approximately 10 metres to the Lounge entrance on the right and toilets on the left.
  The Café is on the right after approximately 25 metres. There is an easy incline throughout the corridors.
• There is ramped/sloped access to Building 18 (Café, Lounge, Shop and Toilets).
• Building 18 (Café, Lounge, Shop and Toilets) is approximately 60m from the All Other Wards and Departments entrance.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located to the centre of Building 19.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 190cm (6ft 3in).
  • There is an intercom.
  • The height of the intercom is 190cm (6ft 3in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 109cm (3ft 7in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 78cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 98cm.
• Ramp/Slope Details View
  • The ramp/slope is located on both sides of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Entrance (Wards and Departments). Skip to the next section.

Entrance (Wards and Departments)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located straight ahead as you enter building 19.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 89cm.
• Ramp/Slope Details View
  • The ramp/slope is located straight after the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

You are on Entrance (Café Entrance). Skip to the next section.

Entrance (Café Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located off the main corridor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 101cm (3ft 4in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 140cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading up the corridor and down to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp is 140cm.
  • The lighting levels at the ramp/slope are good.

You are on Entrance (Lounge Entrance). Skip to the next section.

Entrance (Lounge Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located off the main corridor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 85cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading up the corridor.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Eating and Drinking (Café Nicholas). Skip to the next section.

Eating and Drinking (Café Nicholas)

Collapse all Expand all

• Location and Access View
  • The following information is for the café.
  • The café is located off the main Building 19 corridor.
  • There is ramped/sloped access to the café.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; handheld menus and written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 90cm.
  • There is not a moveable card machine available for payment.
• Payment Counter View
  • The height of the counter is 72cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 66cm.
  • The surface height of the lowest table is 34cm.
  • The surface height of the highest table is 102cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also coffee tables, high tables, armchairs and stools.
  • The type of flooring in this area is carpet, wood and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

You are on Amenities. Skip to the next section.

Amenities

Collapse all Expand all

• Shops and Services View
  • The shops/services available include; a convenience store.
  • The lounge area which adjoins Café Nicholas offers a shop, vending machines, computers and a seating area.
• ATM Machines View
  • There is not an/are not ATM machine(s) available.
  • Pay phones are not available.
  • Phone charging points are not available.
• Public WiFi View
  • Free public WiFi is available at the hospital.
• TV Pre-Payment Machines View
  • There are no TV pre-pay machines for patients.

You are on Area(s) (Ground Floor - Staff - Catering / Transport). Skip to the next section.

Area(s) (Ground Floor - Staff - Catering / Transport)

Collapse all Expand all

• Facilities View
  • The facilities/services located off the corridor to the left of the Café include; Catering and Transport offices and a meeting room.
• Access View
  • There is not step-free access throughout the area.
  • There is/are 1 clearly marked step(s), with no handrails, for access to the facilities meeting room.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • Photographs 7 and 8 show the step.
• Circulation and Furnishings View
  • There are doors in lobby areas/corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
  • Access to other floors/levels is via stairs.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the floor/area.
  • There is no overhead signage in this area.
  • Dementia friendly signage is not provided.
• Audio View
  • There is not background music in this area.
  • There is not a hearing assistance system in the communal areas of the building.

You are on Other Floors (Staff Area). Skip to the next section.

Other Floors (Staff Area)

Collapse all Expand all

• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are Unison and PALS offices.

You are on Area(s) (First Floor - Staff - Union). Skip to the next section.

Area(s) (First Floor - Staff - Union)

Collapse all Expand all

• Facilities View
  • The facilities/services located on the first floor include; Unison and PALS.
• Access View
  • There is step-free access throughout the first floor.
• Circulation and Furnishings View
  • There are doors in lobby areas/corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • Not all of the main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
  • Access to other floors/levels is via stairs.
  • There are no height adjustable desks in this area.
  • There are not desks which are potentially accessible for wheelchair users in this area.
  • Seating in this area includes; chairs with no armrests.
• Signage View
  • Wayfinding signage is not provided.
• Audio View
  • There is not background music in this area.
  • There is not a hearing assistance system in the communal areas of the building.

You are on Accessible Toilet(s) (Left Hand Transfer - Male). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer - Male)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located just inside the first door to the male toilets, opposite the café towards the rear right of Building 19.
  • This accessible toilet is approximately 5m (5yd 1ft) from the café entrance.
  • There is ramped/sloped access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 97cm (3ft 2in).
  • The contrast between the internal door and wall is fair.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 190cm x 245cm (6ft 3in x 8ft).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 155cm (5ft 1in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 150cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 90cm (2ft 11in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.

You are on Accessible Toilet(s) (Right Hand Transfer - Female). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer - Female)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located just inside the first door to the female toilets, opposite the café lounge towards the rear right of Building 19.
  • This accessible toilet is approximately 5m from the lounge entrance.
  • There is ramped/sloped access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 96cm (3ft 2in).
  • The contrast between the internal door and wall is fair.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 217cm x 203cm (7ft 1in x 6ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 146cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 107cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 89cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located off the main Building 19 corridor, opposite the café.
  • There is ramped/sloped access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the café entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Standard Toilet(s) (First Floor - Staff). Skip to the next section.

Standard Toilet(s) (First Floor - Staff)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located on the first floor, to the right from the stairs.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the stairs.
  • There is no signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Building 19 - Site Ops, Comms (GF) / Trust HQ (FF) link (new tab) - click here.