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South Wing

St. George's Park, Morpeth, Northumberland, NE61 2NU

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Access Guide

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Getting Here

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
  • An assistance dog toilet area can be provided onsite.
  • There is not a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • There is a/are hearing assistance system(s) available.
  • The type of system is a fixed loop.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 21/02/2022.
  • The hearing loop was working at the time of testing.
  • Home visits services are available.
  • St. George’s Park are working with Deaflink, a local charity to provide a service called Health Navigators, which will specifically support deaf people who use BSL as a first language to use the services here.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 590cm (12ft 6in x 19ft 4in).
    • The nearest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 70m (76yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is a designated drop off point.
    • The drop off point is located in front of the building.

Getting To

  • The South Wing is/are located to the right as you enter, beyond the main reception.
  • To see the building map please click here (opens new tab).
  • Access to the South Wing is via the Building 4 - Hub & Circulation Links main entrance.
  • From the Building 4 main entrance take a slight right and follow the route around the central seating area.
    The South Wing corridor entrance is on the right after the reception desk.
  • There is step free access to the South Wing.
  • The South Wing is approximately 10m from the Building 4 - Hub & Circulation Links main entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 142cm.
    • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 100cm (3ft 3in).
    • There is an intercom.
    • The height of the intercom is 100cm (3ft 3in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 71cm (2ft 4in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 158cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
  • Ramp/Slope Details View
    • The ramp/slope is located leading up to the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Area(s)

  • The facilities/services located in the South Wing include; the prayer room/chapel, patients bureau/cashier, patient and carer involvement team, friends and family resource centre, Kiff Kaff breakout area, meeting/interview rooms and offices.
  • There is step-free access throughout the area.
  • There are not doors in lobby areas/corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
  • The type of flooring in the open plan/communal areas is carpet and vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the floor/area.
  • Overhead signage is provided in this area.
  • Dementia friendly signage is not provided.
  • None of the doors in this area have Braille signage.
  • None of the doors in this area have tactile signage.
  • There is not background music in this area.
  • There is not a hearing assistance system in the communal areas of the building.
  • Breakout Area(s) View
    • There is a clear unobstructed route to the breakout area(s).
    • There is room for a wheelchair user within the breakout space(s).
    • The following types of seating can be found in breakout space(s); chairs with armrests and chairs without armrests.
    • The clear floor space beneath tables in the breakout space(s) is 71cm.
    • Vending machines are not available.
    • A cash machine is not available.

Opening Times (Patients Bureau/Cashier)

  • Monday 09:30 - 12:00.
  • Monday 13:00 - 15:00.
  • Tuesday 09:30 - 12:00.
  • Tuesday 13:00 - 15:00.
  • Wednesday 09:30 - 12:00.
  • Wednesday 13:00 - 15:00.
  • Thursday 09:30 - 12:00.
  • Thursday 13:00 - 15:00.
  • Friday 09:30 - 12:00.
  • Friday 13:00 - 15:00.
  • Saturday Closed.
  • Sunday Closed.

Counter (Patients Bureau/Cashier)

  • The Patients Bureau/Cashier is located to the right of the South Wing corridor.
  • The counter is approximately 35m (38yd 10in) from the main entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are good.
  • The height of the counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.

Place of Worship / Prayer Room (Chapel)

  • The Prayer Room is located on the left of the South Wing corridor.
  • There is step-free access to the Prayer Room.
  • The door(s) open(s) away from you (push).
  • The door(s) for the room is/are not push pad activated.
  • The door(s) is/are double width but one door is locked.
  • The door(s) has a closer and maybe difficult for some to open.
  • The width of the door opening is 82cm.
  • The chaplaincy office is located to the left of the Chapel entrance and may be used for meetings, as shown in photographs 8 to 10.
  • The type of flooring in the room is carpet.
  • There is sufficient space for a wheelchair user to manoeuvre within the room.
  • There are chairs without armrests.
  • There is sufficient space for a wheelchair user to use the seating area.
  • There is space for an assistance dog to rest.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system for the room(s).
  • Background music is played in the room.
  • There is a speaker system in the room.
  • The speaker system is used during services.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are good.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the rear right of the South Wing, off the Kiff Kaff breakout area.
    • This accessible toilet is approximately 60m (65yd 1ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 151cm x 265cm (4ft 11in x 8ft 8in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 81cm (2ft 8in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 123cm.
    • The shelf is not located where it is reachable.
    • The toilet has a fixed horizontal rail without a padded backrest.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 70cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 116cm (3ft 10in).
    • The contrast between the towel dispenser and the wall is poor.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located to the right of the South Wing corridor, before the Kiff Kaff breakout area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 55m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
  • Toilet Facilities 2 View
    • The male toilet is located to the rear right of the South Wing, off the Kiff Kaff breakout area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 60m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the male toilet.

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