Access Guide
Introduction
- Services / facilities within the building include various shops and eateries.
- Related link Frenchgate Shopping Centre - Rooftop and Multi Storey Car Park.
- Https://www.accessable.co.uk/venues/frenchgate-shopping-centre-rooftop-and-multi-storey-car-park
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Comments
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- For parking details please see the Frenchgate Shopping Centre - Rooftop and Multi Storey Car Park guide.
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 17:30.
- Saturday 09:00 - 17:30.
- Sunday 10:00 - 16:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Doncaster.
Outside Access (St Sepulchre Gate - North Mall Entrance)
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Entrance
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- This information is for the entrance located off St Sepulchre Gate.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are single width.
- The width of the door opening is 110cm.
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Comments
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- There are four sets of double manual doors to the right of the automatic door (photographs 4 and 5).
- These doors open both ways and may be difficult to open.
- The doors are 156cm wide.
Other Floors (North Mall Entrance)
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Comments
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- The stairs are 25m to the right after entering from the North Mall entrance.
Lift (North Mall Entrance)
- There is a lift for public use.
- The lift is located beyond the North Mall entrance, to the right.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- The lift is approximately 25m (27yd 1ft) from the North Mall entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 100cm x 170cm (3ft 3in x 5ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- The lift is 23m to the right after entering from the North Mall entrance.
Outside Access (St Sepulchre Gate - South Mall Entrance)
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Entrance
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- This information is for the entrance located off St Sepulchre Gate.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 143cm.
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Ramp/Slope
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- The ramp/slope is located leading to the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- There is a set of double manual doors either side of the automatic doors (photograph 2).
- These doors open both ways and may be difficult to open.
- The doors are 160cm wide.
Outside Access (South Mall Rear Entrance)
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Entrance
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- This information is for the entrance located at the rear of the Frenchgate Centre.
- There is step-free access at this entrance.
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The width of the door opening is 146cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Comments
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- There are three sets of similar doors at this entrance.
Outside Access (Station Court Entrance)
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Entrance
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- This information is for the entrance located off Station Court.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 198cm.
Entrance (Doncaster Station - Internal Entrance)
- This information is for the entrance located leading from Doncaster Station to the Frenchgate Centre.
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Entrance
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- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 218cm.
Outside Access (Doncaster Interchange Entrance)
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Entrance
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- This information is for the entrance located leading from Doncaster Interchange.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 139cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Other Floors (Station Court Entrance)
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G, 1.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are good.
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Comments
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- The escalators are 14m from the Station Court entrance.
- These escalators are also used when entering from the Doncaster Station Internal Entrance and Doncaster Interchange Entrance.
Lift (Station Court Entrance)
- There is a lift for public use.
- The lift is located beyond the entrance, to the right.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- The lift is approximately 8m (8yd 2ft) from the Station Court entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- This lift is also used when entering from the Doncaster Station Internal Entrance and the Doncaster Interchange Entrance.
Reception (Guest Services)
- The desk/counter is 12m (13yd 4in) from the North Mall lift.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
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Comments
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- Guest Services is located on the first floor.
- You can contact Guest Services on 01302 368 335 or email [email protected].
Inside Access
- There is not level access to the service(s).
- This venue does play background music.
- Music is played in the shopping centre.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
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Comments
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- There are information points throughout where you can get leaflets and information regarding the shopping centre.
Level Change (Inside Access)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located along the upper west mall.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Other Floors
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Steps
View
- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G, 1.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are good.
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Comments
View
- There are similar stairs and escalators in the North and West Malls that give access to the ground and first floors of the shopping centre.
Lift (West Mall)
- There is a lift for public use.
- The lift is located in the West Mall.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, Rooftop Car Park.
- The lift is approximately 120m (131yd 8in) from the North Mall entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 175cm x 197cm (5ft 9in x 6ft 6in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Lift (Upper West Mall)
- There is a lift for public use.
- The lift is located in the Upper West Mall and South Centre Square.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6.
- The lift is approximately 167m (182yd 1ft) from the Station Court lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 138cm x 250cm (4ft 6in x 8ft 2in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Food Court
- The food court is located on the first floor of the centre.
- There are individual seating areas for each food outlet.
- There are other cafés and eateries throughout the centre.
Toilet with Adaptations (Gallery Area - Left Transfer with Baby Change)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 46m (50yd 11in) from the North Mall lift.
- The accessible toilet is located on the first floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 87cm (2ft 10in).
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Comments
View
- There is a similar accessible toilet adjacent with transfer space on the right.
Toilet with Adaptations (Gallery Area - Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 44m (48yd 4in) from the North Mall lift.
- The accessible toilet is located on the first floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 245cm x 220cm (8ft x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 105cm (3ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
Standard Toilet(s) (Gallery Area)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the first floor.
- The female toilet(s) is/are approximately 42m (45yd 2ft) from the North Mall lift.
- Inside the venue, there is level access to the female toilet(s).
- This is by lift.
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located on the first floor.
- The male toilet(s) is/are approximately 46m (50yd 11in) from the North Mall lift.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Comments
View
- There are cubicles in the standard female and male toilets with sinks (photographs 4 and 9).
Parent and Baby Room (Gallery Area)
- There is a parent and baby room for public use.
- The parent and baby room is located on the first floor.
- The parent and baby room is approximately 42m from the North Mall lift.
- There is step-free access to the parent and baby room, via lift.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 89cm (2ft 11in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 89cm.
- The wash basin tap type is push.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Level Change (Gallery Area Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on the approach to the gallery area toilets.
- There is/are 5 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
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Comments
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- Beyond the first set of 5 steps, there are a further 4 medium steps with handrails to the left leading to the male toilets (photograph 4). The lift does not overcome these steps.
Lift (Gallery Area)
- There is a lift for public use.
- The lift is located in the Gallery Area.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- The lift is approximately 38m (41yd 1ft) from the North Mall lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 103cm (3ft 5in).
- The dimensions of the lift are 110cm x 146cm (3ft 7in x 4ft 9in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Changing Places (Harper Suite - Left and Right Transfer)
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Location and Access
View
- The facility is located on the second floor.
- The facility is approximately 20m (21yd 2ft) from the Upper West Mall lifts.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access to the facility.
- The facility surveyed is for the sole use of disabled people.
- There is a low colour contrast between the external door and wall .
- There is a medium colour contrast between the internal door and wall.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from a member of security or cleaning staff and from Guest Services.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The door has a horizontal grab rail.
- The width of the door is 88cm (2ft 11in).
- The dimensions of the facility are 244cm x 441cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- There is a high colour contrast between the walls and floor.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 90cm (2ft 11in).
- The transfer space on the left as you face the toilet is 110cm (3ft 7in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- There is a medium colour contrast between the dropdown rail(s) and wall.
- As you face the toilet there are vertical grab rails on both sides.
- There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
- There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
- The height of the toilet seat above floor level is 51cm (1ft 8in).
- There is a sensor flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 130cm.
- The toilet has a cistern.
- There is a low colour contrast between the toilet seat and pan.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 185cm (6ft 1in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- There is a high colour contrast between the wash basin grab rail(s) and wall.
- There is not a soap dispenser.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 98cm.
- There is a hand dryer.
- The hand dryer is not at the recommended height of 80cm-100cm.
- The height of the hand dryer is 118cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are sanitary and general domestic waste disposal units.
- There is not an emergency alarm for the facility.
- There is not a coat hook.
- There is a red flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
View
- This facility is adjacent to the second floor Multi Storey Car Park entrance / exit.
Toilet with Adaptations (Harper Suite - Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- There is tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 9m (9yd 2ft) from the Upper West Mall lifts.
- The accessible toilet is located on the second floor.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 145cm x 200cm (4ft 9in x 6ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 76cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 92cm (3ft).
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Comments
View
- This accessible toilet is adjacent to the second floor Multi Storey Car Park entrance / exit.
Standard Toilet(s) (Harper Suite)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on the second floor.
- The female and male toilets are approximately 20m (21yd 2ft) from the Upper West Mall lifts.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the female and male toilets.
- The height of the baby change table once extended is 93cm (3ft 1in).
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Comments
View
- There are wider cubicles with sinks, and cubicles with baby change tables in both the female and male toilets (photographs 8, 9 and 10).
- Photographs 17, 18 and 19 show the shared standard toilet with baby change which is adjacent to the accessible toilet.
- The height of the baby change in this toilet is 101cm.
- These toilets are adjacent to the second floor Multi Storey Car Park entrance / exit.
Access Guides Available For (Frenchgate Shopping Centre)
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Shopping
View
- Claire's - To view the access guide please click here (new tab).
- Holland & Barrett - To view the access guide please click here (new tab).
- Sports Direct - To view the access guide please click here (new tab).
- Superdrug - To view the access guide please click here (new tab).
- Waterstone's - To view the access guide please click here (new tab).
- Toytown - To view the access guide please click here (new tab).
- Eating and Drinking View
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.