Skip to main content

Frenchgate Shopping Centre

St Sepulchre Gate, Doncaster, DN1 1SW

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

  • The information in this section was taken in February 2022.
  • There is not a member of staff available at the entrance.
  • There is not a hand sanitiser available at the entrance.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Introduction

  • Comments View
    • For parking details please see the Frenchgate Shopping Centre - Rooftop and Multi Storey Car Park guide.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:00 - 16:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Doncaster.

Outside Access (St Sepulchre Gate - North Mall Entrance)

  • Entrance View
    • This information is for the entrance located off St Sepulchre Gate.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 110cm.
  • Comments View
    • There are four sets of double manual doors to the right of the automatic door (photographs 4 and 5).
    • These doors open both ways and may be difficult to open.
    • The doors are 156cm wide.

Other Floors (North Mall Entrance)

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Comments View
    • The stairs are 25m to the right after entering from the North Mall entrance.

Lift (North Mall Entrance)

  • There is a lift for public use.
  • The lift is located beyond the North Mall entrance, to the right.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 25m (27yd 1ft) from the North Mall entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 100cm x 170cm (3ft 3in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • The lift is 23m to the right after entering from the North Mall entrance.

Outside Access (St Sepulchre Gate - South Mall Entrance)

  • Entrance View
    • This information is for the entrance located off St Sepulchre Gate.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
  • Ramp/Slope View
    • The ramp/slope is located leading to the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There is a set of double manual doors either side of the automatic doors (photograph 2).
    • These doors open both ways and may be difficult to open.
    • The doors are 160cm wide.

Outside Access (South Mall Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the Frenchgate Centre.
    • There is step-free access at this entrance.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 146cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There are three sets of similar doors at this entrance.

Outside Access (Station Court Entrance)

  • Entrance View
    • This information is for the entrance located off Station Court.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 198cm.

Entrance (Doncaster Station - Internal Entrance)

  • This information is for the entrance located leading from Doncaster Station to the Frenchgate Centre.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 218cm.

Outside Access (Doncaster Interchange Entrance)

  • Entrance View
    • This information is for the entrance located leading from Doncaster Interchange.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 139cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Other Floors (Station Court Entrance)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are good.
  • Comments View
    • The escalators are 14m from the Station Court entrance.
    • These escalators are also used when entering from the Doncaster Station Internal Entrance and Doncaster Interchange Entrance.

Lift (Station Court Entrance)

  • There is a lift for public use.
  • The lift is located beyond the entrance, to the right.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 8m (8yd 2ft) from the Station Court entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • This lift is also used when entering from the Doncaster Station Internal Entrance and the Doncaster Interchange Entrance.

Reception (Guest Services)

  • The desk/counter is 12m (13yd 4in) from the North Mall lift.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played in the shopping centre.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • There are information points throughout where you can get leaflets and information regarding the shopping centre.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located along the upper west mall.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are good.
  • Comments View
    • There are similar stairs and escalators in the North and West Malls that give access to the ground and first floors of the shopping centre.

Lift (West Mall)

  • There is a lift for public use.
  • The lift is located in the West Mall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, Rooftop Car Park.
  • The lift is approximately 120m (131yd 8in) from the North Mall entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 175cm x 197cm (5ft 9in x 6ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Lift (Upper West Mall)

  • There is a lift for public use.
  • The lift is located in the Upper West Mall and South Centre Square.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6.
  • The lift is approximately 167m (182yd 1ft) from the Station Court lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 138cm x 250cm (4ft 6in x 8ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Food Court

  • The food court is located on the first floor of the centre.
  • There are individual seating areas for each food outlet.
  • There are other caf├ęs and eateries throughout the centre.

Accessible Toilet (Gallery Area - Left Transfer with Baby Change)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 46m (50yd 11in) from the North Mall lift.
    • The accessible toilet is located on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 87cm (2ft 10in).
  • Comments View
    • There is a similar accessible toilet adjacent with transfer space on the right.

Accessible Toilet (Gallery Area - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 44m (48yd 4in) from the North Mall lift.
    • The accessible toilet is located on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 245cm x 220cm (8ft x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 105cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Standard Toilet(s) (Gallery Area)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the first floor.
    • The female toilet(s) is/are approximately 42m (45yd 2ft) from the North Mall lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the first floor.
    • The male toilet(s) is/are approximately 46m (50yd 11in) from the North Mall lift.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels in the male toilets are good.
  • Comments View
    • There are cubicles in the standard female and male toilets with sinks (photographs 4 and 9).

Parent and Baby Room (Gallery Area)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the first floor.
  • The parent and baby room is approximately 42m from the North Mall lift.
  • There is step-free access to the parent and baby room, via lift.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 89cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 89cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Level Change (Gallery Area Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the approach to the gallery area toilets.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • Beyond the first set of 5 steps, there are a further 4 medium steps with handrails to the left leading to the male toilets (photograph 4). The lift does not overcome these steps.

Lift (Gallery Area)

  • There is a lift for public use.
  • The lift is located in the Gallery Area.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 38m (41yd 1ft) from the North Mall lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 103cm (3ft 5in).
  • The dimensions of the lift are 110cm x 146cm (3ft 7in x 4ft 9in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Changing Places (Harper Suite - Left and Right Transfer)

  • The facility is located on the second floor.
  • The facility is approximately 20m (21yd 2ft) from the Upper West Mall lifts.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is fair.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of security or cleaning staff and from Guest Services.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The door has a horizontal grab rail.
  • The width of the door is 88cm (2ft 11in).
  • The dimensions of the facility are 244cm x 441cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 90cm (2ft 11in).
  • The transfer space on the left as you face the toilet is 110cm (3ft 7in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a sensor flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 130cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 185cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is not a shower unit with a detachable shower head.
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is not a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 98cm.
  • There is a hand dryer.
  • The hand dryer is not at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 118cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • This facility is adjacent to the second floor Multi Storey Car Park entrance / exit.

Accessible Toilet (Harper Suite - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 9m (9yd 2ft) from the Upper West Mall lifts.
    • The accessible toilet is located on the second floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 145cm x 200cm (4ft 9in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).
  • Comments View
    • This accessible toilet is adjacent to the second floor Multi Storey Car Park entrance / exit.

Standard Toilet(s) (Harper Suite)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the second floor.
    • The female and male toilets are approximately 20m (21yd 2ft) from the Upper West Mall lifts.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the female and male toilets.
    • The height of the baby change table once extended is 93cm (3ft 1in).
  • Comments View
    • There are wider cubicles with sinks, and cubicles with baby change tables in both the female and male toilets (photographs 8, 9 and 10).
    • Photographs 17, 18 and 19 show the shared standard toilet with baby change which is adjacent to the accessible toilet.
    • The height of the baby change in this toilet is 101cm.
    • These toilets are adjacent to the second floor Multi Storey Car Park entrance / exit.

Access Guides Available For (Frenchgate Shopping Centre)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.