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Helix

Collins Avenue, Glasnevin, Dublin, DUBLIN 9

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Access Guide

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Introduction

  • Services / facilities within the building include Mahony Hall, The Theatre, The Space and a Cafe Bar.
  • Visitors requiring a headset for the infra-red sound enhancement system are asked to mention this when booking tickets.

Opening Times

  • Monday 10:00 - 18:00.
  • Tuesday 10:00 - 18:00.
  • Wednesday 10:00 - 18:00.
  • Thursday 10:00 - 18:00.
  • Friday 10:00 - 18:00.
  • Saturday 10:00 - 18:00.
  • Sunday Closed.
  • Comments View
    • These are the standard opening times for Box Office.
    • Please contact the Cafe for specific opening times.
    • On performance days, both also open 2 hours before the performance starts, and close 30 minutes after the start of the performance.
    • The cafe bar also opens during intervals..

Location

  • The venue is situated within the centre of the campus.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Drumcondra.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • The car park is opposite the main entrance.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
    • The nearest designated bay is 91m (100yd) from the main entrance.
    • The furthest designated bay is 103m (113yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 205.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located to the right of the venue as you face it.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • The details here are for Dublin City University Campus Car Park 1, located opposite the venue.
    • Visitors to the Helix can use this car park.
    • €4 exit passes are also available for convenience. This will help to avoid queues at the pay machine on a busy night.
    • There is an underpass leading from level 0 of the car park to a lift leading up to the entrance.

Lift (Car Park Lift)

  • There is a lift for public use.
  • The lift is located in the foyer of the car park building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are levels 0-1A-2A-3A-4A-5A.
  • The lift is 24m (26yd) from nearest designated bay.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 146cm x 133cm (4ft 9in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do not have tactile markings.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is low.

Level Change (Underpass Ramp)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the underpass between the car park and venue.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Lift (Underpass Lift)

  • There is a lift for public use.
  • The lift is located to the right of the venue as you face it.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are levels 0-G.
  • The lift is 8m (26ft 3in) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 100cm x 132cm (3ft 3in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is medium.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open both ways.
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 93cm (3ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open both ways.
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 93cm (3ft 1in) wide.
  • Comments View
    • There are also heavy, double doors, 166 cm wide, available at this entrance. These only open towards you.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • Comments View
    • The ramp has a handrail available on the right hand side going up for most of it.

Reception (Box Office)

  • The reception desk is 17m (19yd) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are medium.
  • The desk does not have a lowered section.
  • There is a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is infrared.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played in the cafe bar area.
  • Lighting levels are adjustable.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The lighting level is medium.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift

  • There is a lift for public use.
  • The lift is located on the left hand side of the foyer as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • The lift is 30m (33yd) from main entrance.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 94cm x 141cm (3ft 1in x 4ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is medium.

Reception (Cloak Room)

  • The reception desk is 53m (58yd) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • Lighting levels are medium.
  • The desk does not have a lowered section.
  • There is not a hearing assistance system.
  • Comments View
    • The cloak room is located on the 1st floor, on the far site of the foyer from the lift.
    • .

Eating and Drinking (Cafe/Bar)

  • The following information is for the cafe/bar.
  • The bar does serve food.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 11m (12yd) from the main entrance.
  • The distance between the floor and the lowest table is 44cm (1ft 5in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is light snacks and sandwiches.
  • Comments View
    • The cafe bar is located in the ground floor foyer, to the left as you enter.
    • There is also a bar on the 2nd floor, which is open during performances,
    • Pre-ordered interval drinks are normally set out on tables on the 1st floor, but can be set out on the ground floor if requested.

Theatre (Mahony Hall)

  • There are designated spaces for wheelchair users.
  • Designated seating is located the stalls and on the balcony.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • Companions sit beside you.
  • It is 20m (21yd 2ft) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair, contact the Duty Manager.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • Concessions are available on select shows.
    • A companion must purchase a ticket.
    • There are 6 designated spaces on the ground floor, 3 on each side of the stalls area, and a further 2 on the balcany on the 2nd floor, 1 on each side.
    • Seats are removed to create the spaces in the stalls.
    • This theatre also has an area to store wheelchairs for patrons who would prefer to transfer to an auditorium seat.

Theatre (The Space)

  • There are designated spaces for wheelchair users.
  • Designated seating is located the corner to the left as you enter.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • Companions sit beside you.
  • It is 20m (21yd 2ft) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair, contact the Duty Manager.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • Concessions are available on select shows.
    • A companion must purchase a ticket.
    • There is space for 2 wheelchair users in the gap in the seating shown in the photograph.
    • This number may vary depending on the type of seating used and the size of the set for the performance.

Theatre (The Theatre)

  • There are designated spaces for wheelchair users.
  • Designated seating is located the back rows.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit beside you.
  • It is 25m (27yd) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair,content the Duty Manager.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • Concessions are available on select shows.
    • A companion must purchase a ticket.
    • There are 4 designated spaces on the ground floor, 2 on each side, and a further 2 on the 1st floor, 1 on each side.
    • Seats are removed to create spaces on both levels.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 33m (36yd) from the main entrance.
    • The accessible toilet is located in the far corner of the foyer from the entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 79cm (2ft 7in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 130cm x 240cm (4ft 3in x 7ft 10in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • The baby change facilities are located in the ground floor adapted toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).
    • Inside the venue, there is level access to the baby change facility.
    • .

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Plastic cups are available.
  • Plastic cutlery is not available.
  • Drinking straws are available on request.
  • Comments View
    • Photograph 1 shows the shop counter, located just inside the main entrance, which sells sweets and snacks on performance days.
    • Photograph 2 shows the bar located on the 2nd floor.