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Best Western Woodlands Hotel

13 Panmure Terrace, Broughty Ferry, Dundee, DD5 2QL

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Access Guide

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Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Dundee.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Balmossie.

Opening Times

  • Monday 07:00 - 23:00.
  • Tuesday 07:00 - 23:00.
  • Wednesday 07:00 - 23:00.
  • Thursday 07:00 - 23:00.
  • Friday 07:00 - 23:00.
  • Saturday 07:00 - 23:00.
  • Sunday 07:00 - 23:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 260cm x 500cm (8ft 6in x 16ft 5in).
    • The nearest designated bay is 20m (21yd 2ft) from the main entrance.
    • The furthest designated bay is 24m (26yd 9in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is block paving.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 120cm (3ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 120cm (3ft 11in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The desk is 6m (6yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played in the restaurant and bar area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Room (Room 206, 207)

  • General Information View
    • The Tourist Board rating is 3.
    • There are 65 rooms in total.
    • There are 15 standard ground floor rooms.
    • There are 47 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 3 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 59m (64yd 1ft) from the main entrance.
    • There is level access from an accessible entrance.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 207.
    • The width of the door is 87cm (2ft 10in).
    • The height of the bed is 64cm (2ft 1in).
    • The measurement between the bed base and floor is 4cm (2in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 76cm (2ft 6in).
    • The door opens outwards.
    • The door weight is heavy.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 270cm x 235cm (8ft 10in x 7ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 48cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 73cm (2ft 5in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is not a functional emergency alarm available in the ensuite.
    • No emergency alarm is fitted in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is flip down.
    • The flip down or fixed seat height is 53cm (1ft 9in).
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are bright.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is fair.
    • The colour contrast between the grab rails and wall is fair.
    • Lighting levels are bright.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.
  • Comments View
    • Room 206 offers a similar en suite shower room with transfer space on the left.

Room (Room 100)

  • Accessible Rooms View
    • There are accessible ensuite facilities.
  • Location and Access View
    • The accessible room viewed is 38m (41yd 1ft) from the main entrance.
    • There is level access from an accessible entrance.
  • Accessible Room View
    • The room number or room name viewed was 100.
    • The width of the door is 90cm (2ft 11in).
    • The height of the bed is 62cm (2ft).
    • The measurement between the bed base and floor is 10cm (4in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 91cm (2ft 12in).
    • The door opens outwards.
    • The door weight is light.
    • The door is locked by a locking handle.
    • The dimensions of the accessible ensuite are 180cm x 190cm (5ft 11in x 6ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There (no dropdown rail) on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 46cm (1ft 6in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 67cm (2ft 2in).
    • The tap type is twist/turn.
    • There is not a mixer tap for the sink.
    • There is not a functional emergency alarm available in the ensuite.
    • No emergency alarm is fitted in the ensuite.
    • Disposal facilities are not available.
    • There are mirrors.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is shower chair.
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is fair.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are bright.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is fair.
    • The colour contrast between the grab rails and wall is fair.
    • Lighting levels are bright.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 3.
  • Comments View
    • This accessible room pictured usually has 2 single beds within it, but was set up for assistance dog grooming on the day of survey.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The services / areas on the floors which are not accessible are additional standard rooms.
  • Comments View
    • There are further clearly marked steps which offer handrails on both sides in the new rear wing.

Lift

  • There is a lift for public use.
  • The lift is located round the rear of the building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 47m (51yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 94cm x 132cm (3ft 1in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Restaurant Bar Internal (Bar)

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 11m (12yd 1in) from the main entrance.
  • The distance between the floor and the lowest table is 47cm (1ft 7in).
  • The distance between the floor and the highest table is 87cm (2ft 10in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot meals.

Restaurant Bar Internal (Restaurant)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 29m (31yd 2ft) from the main entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot meals.

Restaurant Bar Internal (The Ballroom - Function Room)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 13m (14yd 8in) from the main entrance.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 20m (21yd 2ft) from the main entrance.
    • The accessible toilet is located within the standard toilet.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a male only toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 210cm x 154cm (6ft 11in x 5ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is no dropdown rail.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • The emergency alarm is not fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the female toilet.
    • The height of the baby change table once extended is 102cm (3ft 4in).
  • Comments View
    • The female accessible toilet offers a drop down rail and transfer space on the right.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located to the left of the building.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Comments View
    • Guide dog training takes place within this venue occasionally.