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Disability Support

Palatine Centre, Stockton Road, Durham, DH1 3LE

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Access Guide

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COVID-19 Information (Durham University)

Introduction

  • Comments View
    • Disability Services are located on the ground floor of the Palatine Centre.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Durham.
  • The nearest mainline station is Durham.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The nearest parking is available outside Geography.
  • Please see the relevant guide for details.
  • Please see the guide for the Department of Geography for details.
  • Parking is also available outside the Law School, at the far end of this building.
  • Please see the guide for the Law School for more details.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 180cm (5ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 180cm (5ft 11in).

Reception

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • This is the main Palatine Centre building reception, with Student Services available to the rear of the desk.
    • Separate building services may have their own receptions which this desk can advise on.

Outside Access (Disability Service Entrance)

  • This information is for the entrance located on the right of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 140cm (4ft 7in).

Reception (Disability Service)

  • The desk/counter is 4m (4yd 1ft) from the disability service entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilets are located within the adjoining Palatine Centre building, where there is also a Changing Places facility.
    • There are further accessible toilets within the Law School if coming from that direction.
    • Please refer to individual guides for details.

Standard Toilet(s)

  • The nearest standard toilets are located within the adjoining Palatine Centre building, or the Law School if coming from that direction.
  • Please refer to individual guides for details.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.