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Durham Castle Tour

University College, Durham Castle, Palace Green, Durham, DH1 3RW

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Access Guide

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Summary

Opening Times

  • Opening times for the venue vary according to bookings/events taking place.

Getting Here

Building Parking

  • The building does not have its own dedicated parking.
  • Site/Campus Car Parks View
    • There is a site/campus car park for staff within approximately 200m.
    • The name of the car park is Palace Green Car Park.
    • The car park is located off Palace Green.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking View
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 1200cm (6ft 7in x 39ft 4in).
    • The on street Blue Badge parking bay(s) is/are located on along North Bailey.
    • Clearly signed and/or standard marked parking bays are not available.
  • Drop Off Point View
    • There is not a designated drop off point.
  • Comments View
    • The Blue Badge bay can be seen in photograph 1.
    • The Blue Badge bay is only available for a maximum stay of three hours between 08:00 and 18:00 with no return within one hour.
    • Photograph 2 shows the Palace Green Car Park.
    • The Palace Green Car Park is only for the use of authorised staff permit holders and authorised visitor permit holders.

Palace Green Car Park

  • There is no visitors car park for the Castle tours.
  • The car park is for only for Visitors Permit Holders, Visitors and Staff Blue Badge holders.
  • At the entrance to the car park there is an intercom with controls at a height of 110cm.
  • There are bollards that will sink into the ground allowing for access.
  • The car park is situated around Palace Green.
  • There are no fixed bays within the Car Park standard or otherwise.
  • The surface of the car park is tarmac.
  • There are no parking fees at the car park.
  • There is a one-way system within the car park.
  • There is an automatic bollard on exiting the car park.
  • There is a traffic light system to indicate when it is safe to leave the car park.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building of Palace Green.
    • This entrance gives access to the main reception of the Palace Green Library.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'University Library'.
    • There is step-free access at this entrance, via lift.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 174cm.
    • The second door are made of clear transparent glass.
      It is an automatic door was being kept permanently open at time of survey and can be seen in photograph 3.
      There are very easy inclines both in front of the entrance doors and immediately beyond them.
      .
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The gradient of the ramp/slope is slight.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance doors.
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does bypass the step(s).
    • The lift is located to the right of the steps.

Lift (Main Entrance)

  • The lift is located to your front right on entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the main entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • The weight limit for the lift is 300kg.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Reception (Main Entrance)

  • Reception View
    • The reception point is located in front of you on entering the building.
    • The reception point is approximately 8m (8yd 2ft) from the main entrance lift.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point, via lift.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors at/behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is 108cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 77cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 17/06/2021.
    • The hearing loop was working at the time of testing.
    • There is wayfinding signage available at/close to the reception.
    • The type of flooring in the reception area is wood.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.
  • Security Barriers View
    • There is a shop to the rear of the reception for the World Heritage site.

Castle Tours Introduction

  • Durham Castle offers guided tours and self-guided days.
  • Guided tours are usually three or four times a day in the afternoon, but this can vary depending on the events taking place at the Castle.
  • Self-guided days are on selected dates and they are not led by a guide.
  • Tours are not suitable for wheelchair users or those with mobility issues.
  • There is not a wheelchair to borrow for the tours.
  • Portable stools are available to borrow.
  • There are points along the tour where chairs or benches are provided for resting.
  • Assistance dogs are welcome.
  • Tickets for the tours can be purchased online or at the Palace Green Library reception.
  • Concessions are available.
  • Each tour last approximately 45 minutes to 1 hour.
  • Guided tour groups are up to 25 people.
  • Tour guide leaflets are available in large print and in braille.
  • There are trail maps available for children.
  • There are no signed tours available.
  • There are no braille or tactile tours or tours in alternative formats available.
  • Audio guides are available for the self-guided tours from reception.
  • The audio guides are in English and can be used with or without headsets.
  • Details for exhibits are shown on information boards.
  • There is a hearing assistance system at reception but there are no hearing assistance systems on the tour.
  • The tour starts from the Palace Green Library reception.
  • The tour involves several sets of steps.
  • The surfaces are uneven in places.
  • Lighting in some areas is low.

Route to the Courtyard

  • Exit the Palace Green Library through the main entrance.
  • Turn left and head towards the Castle entrance.
  • There is a rubbish bin on the left.
  • There is bench seating with armrests on the left.
  • Access to the bench seating is over cobbles.
  • The surface of the path is concrete paving slabs.
  • The path is uneven in places and slopes down to the right.
  • There are a few raised grates on the path.
  • Continue 21m to the Castle entrance.
  • There are bollards just before the entrance on each side of the road.
  • The bollards do contrast with the surface of the path but do not have any identification strips.
  • The bollards are 89cm high.
  • There is a dropped kerb with tactile paving at the Castle entrance.
  • The Castle entrance is 350cm wide.
  • As you go through the entrance the surface changes to cobbles with a slight slope towards the left.
  • There are raised kerbs on either side of the pathway.
  • After 3m past the entrance there are barriers.
  • The width between the barriers is 160cm wide.
  • After going past the barriers head up the pathway for 25m towards the archway leading to the courtyard.

Courtyard

  • The Courtyard is accessed via a stone archway.
  • There are two double doors at the entrance to the Courtyard.
  • One door is locked and the other is permanently held open.
  • The doorway width is 115cm.
  • On the left as you enter the archway is the Porters Lodge.
  • Continue through the archway into the courtyard.
  • The Courtyard gives access to the Great Hall, Norman Chapel, standard toilets, Tunstall Chapel and Gallery.
  • The surface is concrete with a grassed area in the middle and to one side.
  • There is picnic seating available for resting.
  • The path around the Courtyard slopes down towards the left.

Outside Access (Norman Chapel)

  • Entrance View
    • This information is for the entrance located ahead and to the rear as you enter the courtyard.
    • This entrance gives access to the Norman Chapel.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Norman Chapel'.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 68cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located immediately beyond the doors.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are low to moderate.

Exhibition(s) (Norman Chapel)

  • Entrance / Opening View
    • There are double, heavy, manual doors with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
  • Exit View
    • Visitors exit via the entrance/opening.
  • Comments View
    • The Norman Chapel was closed at the time of the survey (10/01/23) for preservation works.

Outside Access (Tunstall Chapel, Gallery and Stone Stairs)

  • Entrance View
    • This information is for the entrance located ahead to the rear and slightly to the right as you enter the Courtyard.
    • This entrance gives access to the Tunstall Chapel, Gallery and stone stairs.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tunstall Chapel'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 62cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the doors.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Other Floors (Stone Stairs)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located immediately beyond the Tunstall Chapel and Gallery entrance.
    • The stairs are approximately 1m from the entrance to the Tunstall Chapel.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.
  • Other Information View
    • The room(s) on the floors which are not accessible is/are Tunstall Chapel and the Tunstall Gallery.
    • The entrance to the Tunstall Chapel is on the right at the top of the stairs.
      The entrance to the Tunstall Gallery is on the left at the top of the stairs.

Exhibition(s) (Tunstall Chapel)

  • Entrance / Opening View
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is stepped access at this entrance/opening.
    • There is/are 2 unmarked step(s), with no handrails, for access to Tunstall Chapel.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • Circulation View
    • There is not level access throughout this area.
    • There are 3 steps in front of the altar.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are resting/seating areas within this area.
    • Background music is not played.
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are moderate.
  • Exit View
    • Visitors exit via the entrance/opening.

Exhibition(s) (Tunstall Gallery)

  • Entrance / Opening View
    • There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
  • Circulation View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is wood.
    • There are no resting/seating areas within this area.
    • Background music is not played.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are moderate.
  • Exhibition(s) View
    • There are some exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 80cm.
    • Some exhibits can be audio described.
    • Exhibits are audio described by using a headset.
    • Headsets can be obtained from Palace Green Library reception.
    • Explanations for the exhibit(s) is/are in information board format.
    • Audio guides cover the tour route but not the displays in the gallery.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are double, permanently held open doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Other Floors (Senior Common Room and Octagon Room - Self Guided Tour only)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located halfway down the Tunstall Gallery on the right.
    • The stairs are approximately 4m from the entrance to the Tunstall Gallery.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is not a/are not handrail(s) at the step(s).
    • There is not a landing.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The room(s) on the floors which are not accessible is/are Senior Common Room and the Octagon Room.

Entrance (Senior Common Room and Octagon Room - Self Guided Tour only)

  • Entrance View
    • This information is for the entrance located on the second floor off the Tunstall Gallery.
    • This entrance gives access to Senior Common Room and Octagon Room.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 98cm.

Exhibition(s) (Senior Common Room – Self-Guided Tour only)

  • Entrance / Opening View
    • There is a single, heavy, manual door with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
  • Circulation View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is carpet and wood.
    • There are resting/seating areas within this area.
    • Background music is not played.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
  • Exit View
    • Visitors exit via the entrance/opening.
    • The exit is not clearly signed internally.

Exhibition(s) (Octagon Room – Self-Guided Tour only)

  • Entrance / Opening View
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
  • Circulation View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is carpet and wood.
    • There are resting/seating areas within this area.
    • Background music is not played.
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are moderate.
  • Exit View
    • Visitors exit via the entrance/opening.
    • The exit is not clearly signed internally.

Other Floors (Black Stairs)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located on the left as you exit the Tunstall Gallery.
    • The stairs are approximately 2m from the exit of the Tunstall Gallery.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, 2, 3 and 4.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.
  • Other Information View
    • The room(s) on the floors which are not accessible is/are Norman Gallery.
    • The stairs slope to the right.

Exhibition(s) (Norman Gallery – Self-Guided Tour only)

  • Entrance / Opening View
    • There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is stepped access at this entrance/opening.
    • There is/are 3 unmarked step(s), with no handrails, for access to the Norman Gallery.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • Circulation View
    • There is not level access throughout this area.
    • There is one step on the right as you enter the gallery.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is carpet.
    • There are resting/seating areas within this area.
    • Background music is not played.
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are moderate.
  • Exhibition(s) View
    • All exhibits start from the floor level.
    • The distance between the lowest exhibit and the floor is 80cm.
    • No exhibits can be audio described.
    • Explanations for the exhibit(s) is/are in no format.
    • There is a second set of doors at the entrance to the Norman Gallery.
      The doors are double with one door locked.
      The width of the doors is 75cm.
      The doors are heavy to open.
      .
  • Exit View
    • Visitors exit via the entrance/opening.
    • The exit is not clearly signed internally.

Exhibition(s) (Great Hall)

  • Entrance / Opening View
    • There is a single, heavy, manual door with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • Circulation View
    • There is not level access throughout this area.
    • There are two steps to access additional dining space at the rear of the Great Hall. The steps are 18cm and 14cm high.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is wood.
    • There are resting/seating areas within this area.
    • Background music is not played.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are double, permanently held open doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
  • Comments View
    • There are two sets of doors to exit the Great Hall.

Entrance (Exit - Screens Passage)

  • Entrance View
    • This information is for the entrance located on the left as you exit the Great Hall.
    • This entrance gives access to the Courtyard.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 80cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 97cm.
  • Step(s) View
    • The step(s) is/are located immediately after the second set of doors.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 10cm.
    • There is not a/are not handrail(s) at the step(s).

Step(s)

  • Stepped Level Change 1 View
    • There is a/are step(s) located as you exit the Great Hall.
    • The step(s) is/are used to access the Courtyard.
    • There is/are 8 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located in the reception area of the Palace Green Library.

Accessible Toilet(s) (Reception Area)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located of the reception area to your left on exiting the entrance lift.
    • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance lift.
    • There is step-free access into the accessible toilet, via lift.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 108cm (3ft 7in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 94cm (3ft 1in).
    • The contrast between the towel dispenser and the wall is good.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s) (Reception Area)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to your left as you exit the lift.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 4m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The male toilets can be seen in photographs 1 and 2.
      The female toilets can be seen in photographs 3 and 4.

Outside Access (Undercroft)

  • Entrance View
    • This information is for the entrance located off the courtyard.
    • This entrance gives access to the West Courtyard Café, Undercroft Bar and Public Toilets.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The Undercroft'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 118cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 158cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the first entrance door.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
  • Step(s) View
    • The step(s) is/are located in front of and between the entrance doors.
    • There is/are 10 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 20cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There are five deep steps in front of the entrance (photograph 2).
    • One shallow step at the base of the entrance (photograph 3).
    • The slope is located immediately after the first entrance door (photograph 4).
    • Four medium steps between the entrances (photograph 5).

Step(s)

  • Stepped Level Change 1 View
    • There is a/are step(s) located in front of you on entrance.
    • The step(s) is/are used to access the West Courtyard Café.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.
    • The Junior Common Room serves as additional seating for the Undercroft Bar.
  • Stepped Level Change 2 View
    • There is a/are step(s) located between the West Courtyard Café and the Junior Common Rppm.
    • The step(s) is/are used to access the Junior Common Room.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.
    • The Junior Common Room serves as additional seating for the Undercroft Bar.
  • Stepped Level Change 3 View
    • There is a/are step(s) located to your right after the first entrance door.
    • The step(s) is/are used to access the male standard toilets.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.
    • The steps can be seen in photograph 3.
  • Comments View
    • There are two medium steps to access the female standard toilets these are located immediately after the entrance and can be seen in photograph 4.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located between the first and second Undercroft Bar Entrance Doors.
    • There is stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 1m from the Undercroft Entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
    • There are three medium steps with a height of 14cm to access the toilet. They have good colour contrasting and no handrails.
  • Toilet Facilities 2 View
    • The female toilet is located to your right after the second entrance door.
    • The standard toilet(s) is/are approximately 3m from the Undercroft Entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are good.
    • The female toilets are accessed by two medium steps which can be seen in photograph 5. They do not have good colour contrast and have no handrails.