Skip to main content

Dumfries House

Dumfries House Estate, Cumnock, East Ayrshire, KA18 2NJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.


About this venue

Dumfries House is one of Britain’s most beautiful stately homes with an outstanding collection of 18th Century Furniture including fine examples of the work of Thomas Chippendale.

Access Guide

Show Easy Read

Introduction

  • Comments View
    • There are guided tours of the ground and first floor. There is also a grand tour of the entire house. This takes place once a day.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Cumnock.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Cumnock.

Opening Times (March-October)

  • Monday 11:00 - 15:30.
  • Tuesday 11:00 - 15:30.
  • Wednesday 11:00 - 15:30.
  • Thursday 11:00 - 15:30.
  • Friday 11:00 - 15:30.
  • Saturday Closed.
  • Sunday 11:00 - 15:30.
  • Comments View
    • Opening times can vary contact the venue for more information.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The nearest designated bay is 25m (27yd 1ft) from the accessible entrance.
    • The furthest designated bay is 29m (31yd 2ft) from the accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are loose chippings.
    • The car park surface is loose chippings.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 85cm (2ft 9in) wide.

Level Change (Main Entrance)

  • There is one medium step which is located before the main entrance. There are three medium steps located after the entrance. The steps after the entrance have handrails available on both sides.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the rear of the building.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 120cm (3ft 11in).
  • Comments View
    • This entrance gives level access to the gift shop and the accessible toilet.

Level Change (Accessible Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is portable.
  • There is a level landing at the top of the ramp/slope.
  • Please contact a member of staff for use of the portable ramp.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the entrance.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).
  • Comments View
    • To use the portable ramp contact the venue in advance of your visit.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • Comments View
    • There are seats available along the tour route.
    • There is also a wheelchair available to borrow.

Level Change (House, Shop and Toilets)

  • There are steps to access this area / service.
  • The steps are located just after the toilets.
  • There is / are 3 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • Comments View
    • From the accessible entrance these steps give access to the video room and the staircase at the start of the tour.
    • From the main entrance these steps give access to the shop and toilets.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Other View
    • The services on the floors which are not accessible are the tour route.

Lift

  • There is a lift for public use.
  • The lift is located at the main stair case.
  • The lift is a stair lift.
  • The floors which are accessible by this lift are G-1.
  • The lighting level in the lift is bright.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 5m (16ft 5in) from the Accessible Entrance.
    • The accessible toilet is located next to the shop.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 75cm (2ft 6in).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 170cm x 260cm (5ft 7in x 8ft 6in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.
  • Comments View
    • 160x180.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.