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Dumfries House Walled Garden and Arboretum

Dumfries House, Cumnock, East Ayrshire, KA18 2NJ

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Access Guide

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Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Cumnock.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Cumnock.

Opening Times

  • Monday 11:00 - 17:00.
  • Tuesday 11:00 - 17:00.
  • Wednesday 11:00 - 17:00.
  • Thursday 11:00 - 17:00.
  • Friday 11:00 - 17:00.
  • Saturday 11:00 - 17:00.
  • Sunday 11:00 - 17:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the rear side of the walled garden.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The nearest Blue Badge bay is 31m (33yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 36m (39yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The parking area over the bridge is restricted for Blue Badge holders only.
    • There is standard parking in front of the visitor centre, around 300m from the arboretum entrance after the bridge.

Outside Access (Main Entrance)

  • This information is for the entrance located at the rear side of the walled garden.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 165cm (5ft 5in).
  • Comments View
    • There is a similar gate entrance to the rear of the walled garden before the education centre.

Outside Access (Function Suite Cafe Entrance)

  • This information is for the entrance located near the main entrance.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are light.
  • The width of the door opening is 87cm (2ft 10in).

Outside Access (Walled Garden Building Entrance)

  • This information is for the entrance located at the front of the building, to the left beyond the main entrance.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 136cm (4ft 6in).

Outside Access (Walled Garden Greenhouse Entrance)

  • This information is for the entrance located at the side of the greenhouse.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 76cm (2ft 6in).

Outside Access (Glasshouse Entrance)

  • This information is for the entrance located at the front of the central walled garden glasshouse.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).

Level Change (Glasshouse Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp/slope is easy.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up towards the entrance.
  • There is/are 4 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Outside Access (Walled Garden Arboretum Entrance)

  • This information is for the entrance located between the arboretum and lower walled garden.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 150cm (4ft 11in).

Outside Access (Maguire Arboretum Building Entrance)

  • This information is for the entrance located at the front of the building in the arboretum.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

Outside Access (Arboretum Entrance)

  • This information is for the entrance located at the front of the arboretum just over the bridge.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 200cm (6ft 7in).

Level Change (Arboretum Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading down to and beyond the entrance.
  • The ramp/slope is easy.
  • Comments View
    • There is a moderate slope leading from the visitors centre and over the bridge.

Inside Access

  • There is not level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Comments View
    • There are some easy to moderate slopes throughout the arboretum, particulary towards the river by the bridge.

Level Change (Walled Garden)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading around the rear of the walled garden.
  • The ramp/slope is moderate.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the rear of the garden to the glasshouse.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Eating and Drinking (Function Suite Cafe)

  • The following information is for the cafe/bar.
  • The cafe/bar is located on the rear wall, near the main entrance and car park.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the function suite cafe entrance.
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Inside Access (Greenhouse/Glasshouse)

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Comments View
    • Some paths in the greenhouse and glasshouse may be slightly restricted for space depending on the time of season.

Level Change (Lower Walled Garden)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading up from the arboretum level to the central walled garden.
  • The ramp/slope is easy.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up towards the fountain.
  • There is/are 8 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Accessible Toilet (Function Suite Cafe)

  • There are accessible toilet facilities within this venue.

Standard Toilet(s) (Function Suite Cafe)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.