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East Ayrshire Housing Department

John Dickie Street, Kilmarnock, East Ayrshire, KA1 1HW

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Kilmarnock.

COVID-19 Information

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 90cm (2ft 11in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Strand Street Car Park.
    • The car park is located on Strand Street.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 610cm (6ft 7in x 20ft).
    • On street Blue Badge parking is located on John Dickie Street.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 200cm x 610cm (6ft 7in x 20ft).
    • Standard marked parking bays are located on John Dickie Street.
    • There is not a designated drop off point.

Reception (Housing Enquiries)

  • The desk/counter is 14m (15yd 11in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Reception (Cash Collection)

  • The desk/counter is 7m (7yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.