Skip to main content
The new name for DisabledGo

Search for accessible places to go

Kilmarnock Bus Station

20-30 Green Street, Kilmarnock, East Ayrshire, KA1 1JU

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

Opening Times (Supervisors Office)

  • Monday 04:30 - 00:30..
  • Tuesday 04:30 - 00:30..
  • Wednesday 04:30 - 00:30..
  • Thursday 04:30 - 00:30..
  • Friday 04:30 - 00:30..
  • Saturday 04:30 - 00:30..
  • Sunday 04:30 - 00:30..

Location

  • The venue is situated within the centre of the town.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Kilmarnock.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Foregate (South).
    • The car park is located in James Shaw Crescent.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 275cm x 470cm (9ft x 15ft 5in).
    • On street Blue Badge parking is located in Foregate Square.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located in Foregate Square.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 320cm (10ft 6in).

Entrance (Burns Mall Entrance)

  • This information is for the entrance located at the end of the bus stances from the adjacent shopping centre.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 185cm.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are moderate to good.

Bus Station

  • The station is staffed.
  • There are generally 6 member(s) of staff on duty.
  • The station is not staffed between 00:30 - 04:30.
  • There is an office to obtain help (other than the ticket office).
  • The office to obtain help (other than the ticket office) is located next to Stand 8.
  • The help office is 45m (49yd 8in) from the main entrance.
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located immediately beyond the main entrance, to the left.
  • The ticket office / travel centre is 5m (5yd 1ft) from the main entrance.
  • There are 11 stands / bays.
  • The stands which have level access are 1-11.
  • Announcements are visual.
  • The bus companies operating within this station are Stagecoach & My Bus.
  • There is a taxi rank at the station.
  • The taxi rank is located in Foregate Square, to the right as you exit the building.
  • The taxi rank is 10m (10yd 2ft) from the main entrance.
  • Shops and services within the station include Kilmarnock Shopmobility.
  • All key concourse shops and services have level access.

Standard Toilet(s)

Changing Places

  • Location and Access View
    • The facility is located to the right as you enter, adjacent to Shopmobility.
    • The facility is approximately 5m (5yd 1ft) from the main entrance.
    • The facility is not in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is fair.
    • You do need a key for the facility.
    • The key is not a radar key.
    • The key can be obtained from Shopmobility.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens inwards (automatically).
    • The door is locked by a lever twist.
    • The door has a horizontal grab rail.
    • The width of the door is 97cm (3ft 2in).
    • The dimensions of the facility are 330cm x 455cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 150cm (4ft 11in).
    • The transfer space on the left as you face the toilet is 105cm (3ft 5in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a elbow pad flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 190cm (6ft 3in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is not a soap dispenser.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 111cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 94cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a coat hook.
    • There are coat hooks in the toilet at 102cm and 138cm from the floor.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels are good.
  • Comments View
    • The Changing Places was closed for refurbishment in December 2021, please contact Shopmobility (01563 541 420) for availability.
    • This facility is managed by East Ayrshire Council (01563 554 400) who are to issue key fobs to users who wish to access this facility.
    • The adjacent Shopmobility service should also be able to assist with access key fobs.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest toilets are located within the Burns Mall Shopping Centre.
    • .

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.