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Kilmarnock Bus Station

20-30 Green Street, Kilmarnock, East Ayrshire, KA1 1JU

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Access Guide

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Opening Times (Supervisors Office)

  • Monday 04:30 - 00:30..
  • Tuesday 04:30 - 00:30..
  • Wednesday 04:30 - 00:30..
  • Thursday 04:30 - 00:30..
  • Friday 04:30 - 00:30..
  • Saturday 04:30 - 00:30..
  • Sunday 04:30 - 00:30..

Opening Times (Ticket Office)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday 10:00 - 13:00.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the town.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Kilmarnock.

COVID-19 Information

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Foregate (South).
    • The car park is located in James Shaw Crescent.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 275cm x 470cm (9ft x 15ft 5in).
    • On street Blue Badge parking is located in Foregate Square.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located in Foregate Square.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 152cm (4ft 12in).
  • Comments View
    • There is a similar entrance directly ahead from this leading to the bus station stances.

Entrance (Burns Mall Entrance)

  • This information is for the entrance located at the end of the bus stances from the adjacent shopping centre.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 185cm.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Bus Station

  • The station is staffed.
  • There are generally 6 member(s) of staff on duty.
  • The station is not staffed between 00:30 - 04:30.
  • There is an office to obtain help (other than the ticket office).
  • The office to obtain help (other than the ticket office) is located next to Stand 8.
  • The help office is 45m (49yd 8in) from the main entrance.
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located immediately beyond the main entrance, to the left.
  • The ticket office / travel centre is 5m (5yd 1ft) from the main entrance.
  • There are 11 stands / bays.
  • The stands which have level access are 1-11.
  • Announcements are visual.
  • The bus companies operating within this station are Stagecoach & My Bus.
  • There is a taxi rank at the station.
  • The taxi rank is located in Foregate Square, to the right as you exit the building.
  • The taxi rank is 10m (10yd 2ft) from the main entrance.
  • Shops and services within the station include Kilmarnock Shopmobility.
  • All key concourse shops and services have level access.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest toilets are located within the Burns Mall Shopping Centre.
    • .

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.