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COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times (Supervisors Office). Skip to the next section.

Opening Times (Supervisors Office)

• Monday 04:30 - 00:30..
• Tuesday 04:30 - 00:30..
• Wednesday 04:30 - 00:30..
• Thursday 04:30 - 00:30..
• Friday 04:30 - 00:30..
• Saturday 04:30 - 00:30..
• Sunday 04:30 - 00:30..

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday 10:00 - 13:00.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Kilmarnock.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Foregate (South).
  • The car park is located in James Shaw Crescent.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 275cm x 470cm (9ft x 15ft 5in).
  • On street Blue Badge parking is located in Foregate Square.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in Foregate Square.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 152cm (4ft 12in).

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• Comments View
  • There is a similar entrance directly ahead from this leading to the bus station stances.

You are on Entrance (Burns Mall Entrance). Skip to the next section.

Entrance (Burns Mall Entrance)

• This information is for the entrance located at the end of the bus stances from the adjacent shopping centre.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 185cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are medium.

You are on Bus Station. Skip to the next section.

Bus Station

• The station is staffed.
• There are generally 6 member(s) of staff on duty.
• The station is not staffed between 00:30 - 04:30.
• There is an office to obtain help (other than the ticket office).
• The office to obtain help (other than the ticket office) is located next to Stand 8.
• The help office is 45m (49yd 8in) from the main entrance.
• There is a ticket office / travel centre.
• The ticket office / travel centre is located immediately beyond the main entrance, to the left.
• The ticket office / travel centre is 5m (5yd 1ft) from the main entrance.
• There are 11 stands / bays.
• The stands which have level access are 1-11.
• Announcements are visual.
• The bus companies operating within this station are Stagecoach & My Bus.
• There is a taxi rank at the station.
• The taxi rank is located in Foregate Square, to the right as you exit the building.
• The taxi rank is 10m (10yd 2ft) from the main entrance.
• Shops and services within the station include Kilmarnock Shopmobility.
• All key concourse shops and services have level access.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located to the right as you enter, adjacent to Shopmobility.
  • The facility is approximately 5m (5yd 1ft) from the main entrance.
  • The facility is not in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • You do need a key for the facility.
  • The key is not a radar key.
  • The key can be obtained from Shopmobility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens inwards (automatically).
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The width of the door is 97cm (3ft 2in).
  • The dimensions of the facility are 330cm x 455cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 150cm (4ft 11in).
  • The transfer space on the left as you face the toilet is 105cm (3ft 5in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a elbow pad flush.
  • There is a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is not a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 111cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 94cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a coat hook.
  • There are coat hooks in the toilet at 102cm and 138cm from the floor.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
• Comments View
  • This facility is managed by East Ayrshire Council (01563 554 400) who are to issue key fobs to users who wish to access this facility.
  • The adjacent Shopmobility service should also be able to assist with access key fobs.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

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• Comments View
  • The nearest toilets are located within the Burns Mall Shopping Centre.
  • .

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.