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Kilmarnock Bus Station

20-30 Green Street, Kilmarnock, East Ayrshire, KA1 1JU

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Access Guide

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COVID-19 Information

Opening Times (Supervisors Office)

  • Monday 04:30 - 00:30..
  • Tuesday 04:30 - 00:30..
  • Wednesday 04:30 - 00:30..
  • Thursday 04:30 - 00:30..
  • Friday 04:30 - 00:30..
  • Saturday 04:30 - 00:30..
  • Sunday 04:30 - 00:30..

Opening Times (Ticket Office)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday 10:00 - 13:00.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the town.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Kilmarnock.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Foregate (South).
    • The car park is located in James Shaw Crescent.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 275cm x 470cm (9ft x 15ft 5in).
    • On street Blue Badge parking is located in Foregate Square.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located in Foregate Square.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 152cm (4ft 12in).
  • Comments View
    • There is a similar entrance directly ahead from this leading to the bus station stances.

Entrance (Burns Mall Entrance)

  • This information is for the entrance located at the end of the bus stances from the adjacent shopping centre.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 185cm.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Bus Station

  • The station is staffed.
  • There are generally 6 member(s) of staff on duty.
  • The station is not staffed between 00:30 - 04:30.
  • There is an office to obtain help (other than the ticket office).
  • The office to obtain help (other than the ticket office) is located next to Stand 8.
  • The help office is 45m (49yd 8in) from the main entrance.
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located immediately beyond the main entrance, to the left.
  • The ticket office / travel centre is 5m (5yd 1ft) from the main entrance.
  • There are 11 stands / bays.
  • The stands which have level access are 1-11.
  • Announcements are visual.
  • The bus companies operating within this station are Stagecoach & My Bus.
  • There is a taxi rank at the station.
  • The taxi rank is located in Foregate Square, to the right as you exit the building.
  • The taxi rank is 10m (10yd 2ft) from the main entrance.
  • Shops and services within the station include Kilmarnock Shopmobility.
  • All key concourse shops and services have level access.

Standard Toilet(s)

Changing Places

  • Location and Access View
    • The facility is located to the right as you enter, adjacent to Shopmobility.
    • The facility is approximately 5m (5yd 1ft) from the main entrance.
    • The facility is not in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is fair.
    • You do need a key for the facility.
    • The key is not a radar key.
    • The key can be obtained from Shopmobility.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens inwards (automatically).
    • The door is locked by a lever twist.
    • The door has a horizontal grab rail.
    • The width of the door is 97cm (3ft 2in).
    • The dimensions of the facility are 330cm x 455cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 150cm (4ft 11in).
    • The transfer space on the left as you face the toilet is 105cm (3ft 5in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a elbow pad flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat colour contrast is poor.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 190cm (6ft 3in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is not a soap dispenser.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 111cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 94cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a coat hook.
    • There are coat hooks in the toilet at 102cm and 138cm from the floor.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels are good.
  • Comments View
    • This facility is managed by East Ayrshire Council (01563 554 400) who are to issue key fobs to users who wish to access this facility.
    • The adjacent Shopmobility service should also be able to assist with access key fobs.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • The nearest toilets are located within the Burns Mall Shopping Centre.
    • .

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.