You are on Introduction. Skip to the next section.

Introduction

• Related link Bank Street Guide.
• Https://www.accessable.co.uk/venues/bank-street-guide

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• Comments View
  • The station is situated at the top of a hill and is accessed via steps or a steep access road.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in June 2021.
• There is not a member of staff available at the entrance.
• There is not hand sanitiser available at the entrance.
• There is not a limited number of people allowed inside.
• There is not a one-way system throughout.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at desks/counters.
• Toilets are available.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• The venue is situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 480cm (10ft 6in x 15ft 9in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the ticket office entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the ticket office entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Ticket Office). Skip to the next section.

Outside Access (Ticket Office)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 96cm (3ft 2in).

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• Comments View
  • There is a similar door to access the platform, shown in photographs 3 and 4.
  • There is a further similar door to access the waiting room from the platform, shown in photographs 5 and 6.

You are on Outside Access (Platforms 1-3). Skip to the next section.

Outside Access (Platforms 1-3)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are permanently held open.
• The width of the door opening is 200cm (6ft 7in).

You are on Outside Access (Underpass Entrance - John Finnie Street). Skip to the next section.

Outside Access (Underpass Entrance - John Finnie Street)

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• Entrance View
  • This information is for the entrance located on John Finnie Street.
  • There is stepped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 90cm.
• Step(s) View
  • The step(s) is/are located in the doorway and beyond the entrance.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the step(s) are good.

You are on Outside Access (Accessible Underpass Entrance - Hill Street). Skip to the next section.

Outside Access (Accessible Underpass Entrance - Hill Street)

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• Entrance View
  • This information is for the entrance located on Hill Street.
  • There is ramped/sloped access at this entrance.
  • The width of the door opening is 285cm.
• Ramp/Slope View
  • The ramp/slope is located leading up beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
• Comments View
  • There are a set of double gates here, one gate opens away from you (push) and the other towards you (pull).
  • The gates are permanently held open.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 8m (8yd 2ft) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

You are on Lift (Platforms 1, 2 and 3). Skip to the next section.

Lift (Platforms 1, 2 and 3)

• There is a lift for public use.
• The lift is located in the underpass, opposite the stairs.
• The lift is a standard lift.
• The floors which are accessible by this lift are Underpass to Platforms.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 45m (49yd 8in) from the Hill Street Underpass entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 97cm x 240cm (3ft 2in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Platform 4). Skip to the next section.

Lift (Platform 4)

• There is a lift for public use.
• The lift is located to the left of the underpass in Hill Street.
• The lift is a standard lift.
• The floors which are accessible by this lift are Underpass to Platform 4.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 7m (7yd 1ft) from the Hill Street underpass.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 138cm x 149cm (4ft 6in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 00:00 - 06:00.
• There is a ticket office.
• The ticket office is located at the front of the building.
• The ticket office is 8m (8yd 2ft) from the ticket office entrance.
• The train companies operating from within this station are ScotRail.
• The train companies that operate within this station include:.
• Please click here for access information for ScotRail.
• There is a taxi rank at the station.
• The taxi rank is located at the bottom of the access road, next to the underpass entrance.
• The taxi rank is 3m (3yd 10in) from the underpass entrance.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 1-3.
• The platform(s) accessed by lift is / are 1-3.
• The platform(s) accessed by steps only is / are 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask at the ticket office.

You are on Level Change (Platform 4). Skip to the next section.

Level Change (Platform 4)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the underpass and platform 4.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 4m (4yd 1ft) from the ticket office entrance.
  • This accessible toilet is located immediately beyond the ticket office entrance, to the right.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards (automatically).
  • The door is push pad activated.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 91cm (2ft 12in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 275cm x 325cm (9ft x 10ft 8in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 210cm (6ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 83cm.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are ultraviolet.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not generally on duty.

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• Comments View
  • There is a manual wheelchair available to borrow, which is stored in the ticket office.