You are on Introduction. Skip to the next section.

Introduction

• Related link Bank Street Guide.
• Https://www.accessable.co.uk/venues/bank-street-guide

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• Comments View
  • The station is situated at the top of a hill and is accessed via steps or a steep access road.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• The venue is situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for Blue Badge holders.
• The car park is at the front of the venue.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 6 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 320cm x 480cm (10ft 6in x 15ft 9in).
• The nearest designated bay is 10m (32ft 10in) from the ticket office entrance.
• The furthest designated bay is 20m (22yd) from the ticket office entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The dropped kerb does not have tactile paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Ticket Office). Skip to the next section.

Outside Access (Ticket Office)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 96cm (3ft 2in) wide.

You are on Outside Access (Platforms 1-3). Skip to the next section.

Outside Access (Platforms 1-3)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are permanently held open.
• The door opening is 200cm (6ft 7in) wide.

You are on Outside Access (Underpass). Skip to the next section.

Outside Access (Underpass)

• This information is for the entrance located in Station Brae.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are single width.
• The door(s) is / are permanently held open.
• The door opening is 130cm (4ft 3in) wide.

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• Comments View
  • This entrance gives access to the underpass from the bottom of the access road (Station Brae).

You are on Level Change (Underpass). Skip to the next section.

Level Change (Underpass)

• There are steps to access this area / service.
• The steps are located between the underpass entrance and the station.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are medium.
• The steps are not clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk is 8m (8yd 2ft) from the ticket office entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Opening Times View
  • Monday 06:20 - 23:55.
  • Tuesday 06:20 - 23:55.
  • Wednesday 06:20 - 23:55.
  • Thursday 06:20 - 23:55.
  • Friday 06:20 - 23:55.
  • Saturday 06:20 - 23:55.
  • Sunday 10:15 - 23:30.

You are on Inside Access. Skip to the next section.

Inside Access

• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are medium.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 00:00 - 06:00.
• There is a ticket office.
• The ticket office is located at the front of the building.
• The ticket office is 8m (26ft 3in) from the ticket office entrance.
• The train companies operating from within this station are First Scotrail.
• There is a taxi rank at the station.
• The taxi rank is located at the bottom of the access road, next to the underpass entrance.
• The taxi rank is 3m (9ft 10in) from the underpass entrance.
• There are 4 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask at the ticket office.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-4.
• The platform(s) which has/have level access is / are 1-3.
• The platform(s) accessed by steps only is / are 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3.
• Accessible toilets are 4m (13ft 1in) from the ticket office entrance.

You are on Level Change ( Platform 4). Skip to the next section.

Level Change ( Platform 4)

• There are steps to access this area / service.
• The steps are located between the underpass and Platform 4.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are medium.
• The steps are not clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • The accessible toilet is 4m (4yd 1ft) from the ticket office entrance.
  • The accessible toilet is located immediately beyond the ticket office entrance, to the right.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office counter.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 195cm x 270cm (6ft 5in x 8ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • The emergency alarm is not fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 120cm (3ft 11in) high.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is poor.
  • The contrast between the drop down rails and wall is poor.
• Baby Change Facilities View
  • Inside the venue, there is level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 92cm (3ft).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not generally on duty.

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• Comments View
  • There is a manual wheelchair available to borrow, which is stored in the ticket office.