Access Guide
Introduction
- Related link Bank Street Guide.
- Https://www.accessable.co.uk/venues/bank-street-guide
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Comments
View
- The station is situated at the top of a hill and is accessed via steps or a steep access road.
Location
- The venue is situated within the centre of the town.
- The venue is situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
- Parking is free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 6 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 320cm x 480cm (10ft 6in x 15ft 9in).
- The nearest designated bay is 10m (32ft 10in) from the ticket office entrance.
- The furthest designated bay is 20m (22yd) from the ticket office entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Outside Access (Ticket Office)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 96cm (3ft 2in) wide.
Outside Access (Platforms 1-3)
- This information is for the entrance located in the car park.
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 200cm (6ft 7in) wide.
Outside Access (Underpass)
- This information is for the entrance located in Station Brae.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are permanently held open.
- The door opening is 130cm (4ft 3in) wide.
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Comments
View
- This entrance gives access to the underpass from the bottom of the access road (Station Brae).
Level Change (Underpass)
- There are steps to access this area / service.
- The steps are located between the underpass entrance and the station.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are medium.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
Reception (Ticket Office)
- The desk is 8m (8yd 2ft) from the ticket office entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Opening Times
View
- Monday 06:20 - 23:55.
- Tuesday 06:20 - 23:55.
- Wednesday 06:20 - 23:55.
- Thursday 06:20 - 23:55.
- Friday 06:20 - 23:55.
- Saturday 06:20 - 23:55.
- Sunday 10:15 - 23:30.
Inside Access
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are medium.
- Customers cannot charge scooters or wheelchairs at the venue.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 00:00 - 06:00.
- There is a ticket office.
- The ticket office is located at the front of the building.
- The ticket office is 8m (26ft 3in) from the ticket office entrance.
- The train companies operating from within this station are First Scotrail.
- There is a taxi rank at the station.
- The taxi rank is located at the bottom of the access road, next to the underpass entrance.
- The taxi rank is 3m (9ft 10in) from the underpass entrance.
- There are 4 platform(s) in the station.
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Additional Station Information
View
- Announcements on platforms are audio and visual.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, ask at the ticket office.
Train Station Platform
- This information is for platform(s) 1-4.
- The platform(s) which has/have level access is / are 1-3.
- The platform(s) accessed by steps only is / are 4.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3.
- Accessible toilets are 4m (13ft 1in) from the ticket office entrance.
Level Change ( Platform 4)
- There are steps to access this area / service.
- The steps are located between the underpass and Platform 4.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are medium.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is no signage on or near the toilet door.
- The accessible toilet is 4m (4yd 1ft) from the ticket office entrance.
- The accessible toilet is located immediately beyond the ticket office entrance, to the right.
- There is level access to the accessible toilet.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the ticket office counter.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 195cm x 270cm (6ft 5in x 8ft 10in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- The emergency alarm is not fully functional.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are not mirrors.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 120cm (3ft 11in) high.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is poor.
- The contrast between the drop down rails and wall is poor.
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Baby Change Facilities
View
- Inside the venue, there is level access to the baby change facility.
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Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 92cm (3ft).
Standard Toilet(s)
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Availability and Location of Standard Toilets
View
- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
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Comments
View
- There is a manual wheelchair available to borrow, which is stored in the ticket office.