Access Guide
Introduction
- Related link Bank Street Guide.
- Https://www.accessable.co.uk/venues/bank-street-guide
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Comments
View
- The station is situated at the top of a hill and is accessed via steps or a steep access road.
Location
- The venue is situated within the centre of the town.
- The venue is situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
View
- Parking is free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 6 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 320cm x 480cm (10ft 6in x 15ft 9in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the ticket office entrance.
- The furthest Blue Badge bay is 20m (21yd 2ft) from the ticket office entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
View
- There is not a designated drop off point.
Outside Access (Ticket Office)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 96cm (3ft 2in).
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Comments
View
- There is a similar door to access the platform, shown in photographs 3 and 4.
- There is a further similar door to access the waiting room from the platform, shown in photographs 5 and 6.
Outside Access (Platforms 1-3)
- This information is for the entrance located in the car park.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are permanently held open.
- The width of the door opening is 200cm (6ft 7in).
Outside Access (Underpass Entrance - John Finnie Street)
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Entrance
View
- This information is for the entrance located on John Finnie Street.
- There is stepped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 90cm.
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Step(s)
View
- The step(s) is/are located in the doorway and beyond the entrance.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
- The lighting levels at the step(s) are good.
Outside Access (Accessible Underpass Entrance - Hill Street)
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Entrance
View
- This information is for the entrance located on Hill Street.
- There is ramped/sloped access at this entrance.
- The width of the door opening is 285cm.
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Ramp/Slope
View
- The ramp/slope is located leading up beyond the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
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Comments
View
- There are a set of double gates here, one gate opens away from you (push) and the other towards you (pull).
- The gates are permanently held open.
Reception (Ticket Office)
- The desk/counter is 8m (8yd 2ft) from the ticket office entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
Lift (Platforms 1, 2 and 3)
- There is a lift for public use.
- The lift is located in the underpass, opposite the stairs.
- The lift is a standard lift.
- The floors which are accessible by this lift are Underpass to Platforms.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 45m (49yd 8in) from the Hill Street Underpass entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 89cm (2ft 11in).
- The dimensions of the lift are 97cm x 240cm (3ft 2in x 7ft 10in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Lift (Platform 4)
- There is a lift for public use.
- The lift is located to the left of the underpass in Hill Street.
- The lift is a standard lift.
- The floors which are accessible by this lift are Underpass to Platform 4.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 7m (7yd 1ft) from the Hill Street underpass.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 138cm x 149cm (4ft 6in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 00:00 - 06:00.
- There is a ticket office.
- The ticket office is located at the front of the building.
- The ticket office is 8m (8yd 2ft) from the ticket office entrance.
- The train companies operating from within this station are ScotRail.
- The train companies that operate within this station include:.
- Please click here for access information for ScotRail.
- There is a taxi rank at the station.
- The taxi rank is located at the bottom of the access road, next to the underpass entrance.
- The taxi rank is 3m (3yd 10in) from the underpass entrance.
- There are 4 platform(s) in the station.
- The platform(s) which has/have level access is / are 1-3.
- The platform(s) accessed by lift is / are 1-3.
- The platform(s) accessed by steps only is / are 4.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3.
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Additional Station Information
View
- Announcements on platforms are audio and visual.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, ask at the ticket office.
Level Change (Platform 4)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located between the underpass and platform 4.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 4m (4yd 1ft) from the ticket office entrance.
- This accessible toilet is located immediately beyond the ticket office entrance, to the right.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards (automatically).
- The door is push pad activated.
- The door is locked by a push button or pad.
- The width of the accessible toilet door is 91cm (2ft 12in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 275cm x 325cm (9ft x 10ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 210cm (6ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 83cm.
- The shelf is not located where it is reachable.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are ultraviolet.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 80cm (2ft 7in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
View
- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
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Comments
View
- There is a manual wheelchair available to borrow, which is stored in the ticket office.