Access Guide
Location
- The venue is situated within the centre of the town.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Kilmarnock.
COVID-19 Information
Opening Hours
Parking (Staff Car Park)
- The venue does have its own car park.
- Parking is free for Blue Badge holders.
- The car park is at the back of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do need to be booked in advance.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 280cm x 470cm (9ft 2in x 15ft 5in).
- The nearest designated bay is 80m (87yd) from the accessible entrance.
- The furthest designated bay is 82m (90yd) from the accessible entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
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Comments
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- The car park is for the use of staff and Blue Badge holders only.
- The 2nd photograph shows the ramp between the car park and the entrances.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 124cm (4ft 1in) wide.
Level Change (Main Entrance)
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 2 step(s) to the area / service.
- Lighting levels at the steps are low.
- The steps are clearly marked.
- The steps are medium.
- The steps do not have handrails.
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Comments
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- There are a further 5 medium, clearly marked, steps with handrails on both sides immediately beyond the entrance.
Outside Access (Accessible Entrance)
- This information is for the entrance located at the side of the building.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 75cm (2ft 6in) wide.
Reception (Box Office)
- The reception desk is 10m (32ft 10in) from the accessible entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are bright.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- Scooters are allowed in some parts of the venue.
- This venue does play background music.
- The scooter can be used in the foyer area.
- The scooter cannot be used in the auditorium.
- Lighting levels are medium.
- Customers cannot charge scooters or wheelchairs at the venue.
Theatre
- There are designated spaces for wheelchair users.
- Designated seating is located the stalls at the ends of selected rows.
- Wheelchairs are left with the patron.
- A companion may sit with you.
- Companions sit beside the patron.
- It is 16m (17yd) from the designated seating area to the nearest accessible toilet.
- This venue does provide audio described performances.
- There is a hearing assistance system.
- The hearing system is infrared.
- Staff are trained to use the hearing system.
- A deposit is required for the sound enhancement system.
- There is not a wheelchair to borrow.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
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Comments
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- It is not possible to transfer to a seat from a wheelchair.
Restaurant Bar Internal (Juice Bar)
- The following information is for the cafe.
- Once inside, there is level access to the service.
- Full table service is not available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 13m (14yd) from the accessible entrance.
- The distance between the floor and the lowest table is 73cm (2ft 5in).
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Comments
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- The juice bar is situated on the ground floor.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
Lift (Enclosed Platform )
- There is a lift for public use.
- The lift is located immediately beyond the accessible entrance.
- The lift is a platform lift.
- The floors which are accessible by this lift are LG-G-1.
- The lift is 5m (16ft 5in) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 86cm (2ft 10in).
- The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
- There are separate entry and exit doors in the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift controls do not have Braille markings.
- The lift controls do not have tactile markings.
- The lighting level in the lift is medium.
Restaurant Bar Internal (The Palace Bar and Restaurant)
- The following information is for the restaurant.
- Once inside, there is level access to the service.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 3m (9ft 10in) from the bar entrance.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are not clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is home cooked meals and snacks.
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Comments
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- The Palace Bar and Restaurant is situated on the 1st floor.
Accessible Toilet (Ground Floor)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is no signage on or near the toilet door.
- This accessible toilet is approximately 14m (15yd 11in) from the accessible entrance.
- This accessible toilet is located on the ground floor, right as you exit the lift.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 155cm x 230cm (5ft 1in x 7ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 85cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is twist/turn.
- There is not a mixer tap.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- There is not a wash basin.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are poor.
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Comments
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- Baby change facilities are located within the venue.
- The baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 94cm (3ft 1in).
- Inside the venue, there is not level access to the baby change facility.
Level Change (Ground Floor Adapted Toilet)
- There is a ramp or slope to access this service.
- The ramp or slope is located in the corridor leading to the toilet.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Accessible Toilet (1st Floor)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 7m (22ft 12in) from the accessible entrance.
- The accessible toilet is located on the 1st floor, right as you exit the lift.
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Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 200cm x 200cm (6ft 7in x 6ft 7in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- There is a coat hook.
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Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is poor.
- The contrast between the drop down rails and wall is poor.
- The contrast between the walls and floor is fair.
- Lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the ground floor, at the end of the corridor.
- The female and male toilets are approximately 25m (27yd 1ft) from the accessible entrance.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels are bright.
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Comments
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- Additional, level access, standard toilets are available on the 1st floor.
- The photograph shows the standard male toilet.
Level Change (Standard Toilets)
- There is a ramp or slope to access this service.
- The ramp or slope is located in the main corridor, leading to the toilets.
- The ramp or slope is steep.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 130cm (4ft 3in).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.