You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Kilmarnock.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Staff Car Park). Skip to the next section.

Parking (Staff Car Park)

• The venue does have its own car park.
• Parking is free for Blue Badge holders.
• The car park is at the back of the venue.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do need to be booked in advance.
• There are 2 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 280cm x 470cm (9ft 2in x 15ft 5in).
• The nearest designated bay is 80m (87yd) from the accessible entrance.
• The furthest designated bay is 82m (90yd) from the accessible entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The dropped kerb does not have tactile paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.
• Comments View
  • The car park is for the use of staff and Blue Badge holders only.
  • The 2nd photograph shows the ramp between the car park and the entrances.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 124cm (4ft 1in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 2 step(s) to the area / service.
• Lighting levels at the steps are low.
• The steps are clearly marked.
• The steps are medium.
• The steps do not have handrails.

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• Comments View
  • There are a further 5 medium, clearly marked, steps with handrails on both sides immediately beyond the entrance.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located at the side of the building.
• There is level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 75cm (2ft 6in) wide.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The reception desk is 10m (32ft 10in) from the accessible entrance.
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk has a lowered section.
• Lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• Scooters are allowed in some parts of the venue.
• This venue does play background music.
• The scooter can be used in the foyer area.
• The scooter cannot be used in the auditorium.
• Lighting levels are medium.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Theatre. Skip to the next section.

Theatre

• There are designated spaces for wheelchair users.
• Designated seating is located the stalls at the ends of selected rows.
• Wheelchairs are left with the patron.
• A companion may sit with you.
• Companions sit beside the patron.
• It is 16m (17yd) from the designated seating area to the nearest accessible toilet.
• This venue does provide audio described performances.
• There is a hearing assistance system.
• The hearing system is infrared.
• Staff are trained to use the hearing system.
• A deposit is required for the sound enhancement system.
• There is not a wheelchair to borrow.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • It is not possible to transfer to a seat from a wheelchair.

You are on Restaurant Bar Internal (Juice Bar). Skip to the next section.

Restaurant Bar Internal (Juice Bar)

• The following information is for the cafe.
• Once inside, there is level access to the service.
• Full table service is not available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 13m (14yd) from the accessible entrance.
• The distance between the floor and the lowest table is 73cm (2ft 5in).

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• Comments View
  • The juice bar is situated on the ground floor.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.

You are on Lift (Enclosed Platform ). Skip to the next section.

Lift (Enclosed Platform )

• There is a lift for public use.
• The lift is located immediately beyond the accessible entrance.
• The lift is a platform lift.
• The floors which are accessible by this lift are LG-G-1.
• The lift is 5m (16ft 5in) from accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 86cm (2ft 10in).
• The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift controls do not have Braille markings.
• The lift controls do not have tactile markings.
• The lighting level in the lift is medium.

You are on Restaurant Bar Internal (The Palace Bar and Restaurant). Skip to the next section.

Restaurant Bar Internal (The Palace Bar and Restaurant)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 3m (9ft 10in) from the bar entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are not clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is home cooked meals and snacks.

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• Comments View
  • The Palace Bar and Restaurant is situated on the 1st floor.

You are on Accessible Toilet (Ground Floor). Skip to the next section.

Accessible Toilet (Ground Floor)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 14m (15yd 11in) from the accessible entrance.
  • This accessible toilet is located on the ground floor, right as you exit the lift.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 155cm x 230cm (5ft 1in x 7ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • There is not a wash basin.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are poor.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • Inside the venue, there is not level access to the baby change facility.

You are on Level Change (Ground Floor Adapted Toilet). Skip to the next section.

Level Change (Ground Floor Adapted Toilet)

• There is a ramp or slope to access this service.
• The ramp or slope is located in the corridor leading to the toilet.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Accessible Toilet (1st Floor). Skip to the next section.

Accessible Toilet (1st Floor)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 7m (22ft 12in) from the accessible entrance.
  • The accessible toilet is located on the 1st floor, right as you exit the lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 200cm x 200cm (6ft 7in x 6ft 7in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is poor.
  • The contrast between the drop down rails and wall is poor.
  • The contrast between the walls and floor is fair.
  • Lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor, at the end of the corridor.
  • The female and male toilets are approximately 25m (27yd 1ft) from the accessible entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are bright.
• Comments View
  • Additional, level access, standard toilets are available on the 1st floor.
  • The photograph shows the standard male toilet.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a ramp or slope to access this service.
• The ramp or slope is located in the main corridor, leading to the toilets.
• The ramp or slope is steep.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 130cm (4ft 3in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.