Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Lenzie.
- There is a bus stop within 150m (164yds) of the venue.
Parking (Platform 2)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 490cm (11ft 6in x 16ft 1in).
- The nearest designated bay is 85m (92yd 2ft) from the platform 2 entrance.
- The furthest designated bay is 93m (101yd 2ft) from the platform 2 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Parking (Platform 1)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
- The nearest Blue Badge bay is 18m (19yd 2ft) from the platform 1 entrance.
- The furthest Blue Badge bay is 64m (69yd 2ft) from the platform 1 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Platform 2 Entrance)
- This information is for the entrance located near the platform 2 car park.
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 185cm (6ft 1in) wide.
Outside Access (Ticket Office Entrance)
- This information is for the entrance located to the right as you enter the platform 2 entrance.
- There is not level access into the venue.
- The main door(s) open(s) both ways.
- The door(s) is / are single.
- The door(s) is / are light.
- The width of the door opening is 92cm (3ft).
Level Change (Ticket Office Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from platform 2 to the booking hall.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The handrails are on the left going up.
- The width of the ramp or slope is 160cm (5ft 3in).
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the ticket office entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Outside Access (Platform 1 Entrance)
- This information is for the entrance located near the platform 1 car park.
- There is not level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 180cm (5ft 11in).
Level Change (Platform 1 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from the pavement to the entrance.
- The ramp or slope is permanent.
- The width of the ramp or slope is 250cm (8ft 2in).
Outside Access (Waiting Room Entrance)
- This information is for the entrance located on platform 1.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 60cm (1ft 12in) wide.
Level Change (Waiting Room Entrance)
- There are steps to access this area / service.
- The steps are located leading up to the entrance.
- There is / are 1 step(s) to the area / service.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do not have handrails.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The office to obtain help is 2m (2yd 7in) from the ticket office entrance.
- The station is not staffed between 22.00-06.45.
- This office is located on platfrom 2.
- There is a ticket office.
- The ticket office is located on platform 2.
- The ticket office is 4m (4yd 1ft) from the platform 2 entrance.
- The train companies operating from within this station are Scot-rail.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 2.
- Accessible toilets are located on the main station concourse.
- There is not a wheelchair available to borrow.
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Comments
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- Platforms 1 and 2 are accessible to a wheelchair user.
- There is a portable ramp available for access onto the train.
Train Station Platform (1-2)
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 2.
- The platform(s) accessed by ramp / slope is / are 1-2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
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Comments
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- Platform 1 can also be accessed using the bridge.
Level Change (Platform Bridge)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading down to the street and under the railway bridge.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The width of the ramp or slope is 105cm (3ft 5in).
- There are steps to access this area / service.
- The steps are located leading up over the footbridge.
- There is / are 15+ step(s) to the area / service.
- The step(s) is/are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp/slope does bypass the step(s).
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is approximately 14m (15yd 11in) from the ticket office entrance.
- This accessible toilet is located to the rear of the booking office, on platform 2.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the booking office.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 208cm x 258cm (6ft 10in x 8ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 187cm (6ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 103cm (3ft 5in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 92cm (3ft).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
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Comments
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- Station now has an RNIB REACT system an audible direction system for visually impaired in operation.