You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a visitor centre, cafe, tearoom and theatre.
• Services / facilities within the grounds include a country park, shops.
• Related link Mugdock Country Park.
• Http://www.disabledgo.com/access-guide/east-dunbartonshire-council/mugdock-country-park
• Related link Mugdock Plantaria.
• Http://www.disabledgo.com/access-guide/east-dunbartonshire-council/mugdock-plantaria

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Milngavie.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue has seasonal opening times.

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• Comments View
  • For up to date opening times please refer to the website.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.

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• Venue Car Park View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 365cm x 500cm (11ft 12in x 16ft 5in).
  • The nearest Blue Badge bay is 36m (39yd 1ft) from the visitor centre entrance.
  • The furthest Blue Badge bay is 46m (50yd 11in) from the visitor centre entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Visitor Centre - Front Entrance). Skip to the next section.

Outside Access (Visitor Centre - Front Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 124cm (4ft 1in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 82cm (2ft 8in).

You are on Level Change (Visitor Centre - Front Entrance). Skip to the next section.

Level Change (Visitor Centre - Front Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp/slope is easy.

You are on Outside Access (Visitor Centre - Courtyard Entrance). Skip to the next section.

Outside Access (Visitor Centre - Courtyard Entrance)

• This information is for the entrance located to the rear of the building.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 77cm (2ft 6in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 83cm (2ft 9in).

You are on Level Change (Visitor Centre - Courtyard Entrance). Skip to the next section.

Level Change (Visitor Centre - Courtyard Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 12 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The first 3 steps do not have handrails.
  • The final 5 steps are clearly marked.
  • The courtyard can be accessed via a moderate slope to the left of the visitor centre.
  • The slope bypasses 9 steps and the steps at this entrance.
  • There is an easly slope to the right which leads to the rear of the courtyard.

You are on Outside Access (Charlie's Cafe and Theatre Bar Entrance). Skip to the next section.

Outside Access (Charlie's Cafe and Theatre Bar Entrance)

• This information is for the entrance located in the courtyard.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 79cm (2ft 7in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 79cm (2ft 7in).
• Comments View
  • The second door detailed is to access the theatre directly from the courtyard.
  • The courtyard theatre door has a step which can be bypassed using the internal door from the cafe.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the visitor centre - front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • There are some cobbled areas throughout the centre, but most is paved.

You are on Restaurant Bar Internal (Charlie's Cafe and Theatre Bar). Skip to the next section.

Restaurant Bar Internal (Charlie's Cafe and Theatre Bar)

• The following information is for the cafe.
• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 3m (3yd 10in) from the Charlie's Cafe entrance.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• The distance between the floor and the highest table is 109cm (3ft 7in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold snacks.

You are on Outside Access (Stables Teabar Entrance). Skip to the next section.

Outside Access (Stables Teabar Entrance)

• This information is for the entrance located at the rear of the courtyard.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 100cm (3ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 82cm (2ft 8in).

You are on Restaurant Bar Internal (Stables Teabar). Skip to the next section.

Restaurant Bar Internal (Stables Teabar)

• The following information is for the cafe.
• Once inside, there is not level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 12m (13yd 4in) from the Stables Teabar entrance.
• The distance between the floor and the highest table is 73cm (2ft 5in).
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold snacks.

You are on Level Change (Stables Teabar). Skip to the next section.

Level Change (Stables Teabar)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from the counter to the seating area.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 90cm (2ft 11in).

You are on Level Change (Stables Teabar Entrance). Skip to the next section.

Level Change (Stables Teabar Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 105cm (3ft 5in).

You are on Theatre. Skip to the next section.

Theatre

• There are designated spaces for wheelchair users.
• Designated seating is located the front of the auditorium.
• Wheelchairs are left with the patron.
• A companion may sit with you.
• Companions sit next to you.
• It is 21m (22yd 2ft) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is not a hearing assistance system.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • There is a shallow step to access the rear seating.

You are on Accessible Toilet (Charlie's Cafe and Theatre Bar). Skip to the next section.

Accessible Toilet (Charlie's Cafe and Theatre Bar)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the Charlie's Cafe entrance.
  • This accessible toilet is located at the rear of the cafe.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 79cm (2ft 7in).
  • The door is light.
  • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 105cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (Courtyard). Skip to the next section.

Accessible Toilet (Courtyard)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located off the stables forecourt.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 74cm (2ft 5in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 173cm x 310cm (5ft 8in x 10ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is not a mirror.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 137cm (4ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • Additional accessible toilets are located in the standard female and male courtyard toilets (photograph 3).

You are on Level Change (Accessible Toilet - Courtyard). Skip to the next section.

Level Change (Accessible Toilet - Courtyard)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located off the stables forecourt.
  • The female toilet(s) is/are approximately 28m (30yd 1ft) from the visitor centre - front entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located off the stables forecourt.
  • The male toilet(s) is/are approximately 28m (30yd 1ft) from the visitor centre - front entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the standard toilets.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Wheelchair, mobility scooters and duet bike are all available to borrow.