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Minor Injuries Unit

Accrington Victoria Hospital, Haywood Street, Accrington, Lancashire, BB5 6AS

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Access Guide

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Getting To The Hospital

  • By Road View
    • From the M65

      Take the M65 to Junction 7.
      At the roundabout, take the exit on to Dunkenhalgh Way/A6185.
      Turn left on to Manor Place/B6231.
      Continue to follow B6231.
      At the roundabout, take the second exit on to Queens Road West.
      Turn right onto Haywood Road.
      The hospital will be on the right.

      From The Town Centre

      From Blackburn Road turn left on to King Street.
      At the roundabout, take the third exit on to Milnshaw Lane.
      Continue on Whalley Road/A680 to Haywood Road.
      Turn right at the first cross street on to Haywood Road.
      The hospital will be on the right.
    • There is a car park with standard and Blue Badge parking available at the hospital.
  • By Bus View
    • The nearest bus stops are on the A680 Whalley Road
      Buses that stop here include numbers 1, 6, 6b, 9,14, 15, 59c, 530, 547, 800, 867, 870, 907.
      The bus companies that operate the busses are Holmeswood Coaches, Lancashire Buses and Stagecoach Buses.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest train station is Accrington Railway Station
      It is located just over 700m from the hospital, in the town centre.
      The station has step free access to all platforms.
      Taxis are available to take you to the hospital.
  • Useful Links View

Getting Help and Assistance

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • There are not volunteers available for help and assistance at the hospital.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters cannot be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Comments View
    • There is a Customer Relations Team.
    • The Customer Relations Team is not located within the hospital.
    • It is located at Park View Offices, Royal Blackburn Teaching Hospital, Haslingden Road Blackburn BB2 3HH.
    • The telephone number for the Customer Relations Team is 0800 587 2586.
    • The email address for patient advice, concerns and complaints is [email protected]
    • The email address for general enquiries is [email protected].

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 600cm (7ft 7in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located by the main entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located by the main entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the main entrance.
  • Comments View
    • There are 3 drop off points by the main entrance.
    • Two of them allow waiting for 20 minutes the other is for 10 minutes.
    • There is a further drop off point by the Outpatients entrance.
    • The pay and display machine is located by the main entrance.
    • It has a slight slope in front of it.
    • The cash slot to the pay and display machine is 107cm high.
    • The buttons of the pay and display machine are 130cm high.

Getting To (The Minor Injuries Unit)

  • The Minor Injuries Unit is/are located on the ground floor of the hospital.
  • Access to the Minor Injuries Unit is via the Outpatients entrance.
  • Enter the Outpatients entrance and turn left. Follow the corridor up the ramp and to the end. The minor injuries unit is ahead.
  • There is ramped/sloped access to the Minor Injuries Unit.
  • The Minor Injuries Unit is approximately 50m from the Outpatients entrance.
  • There is a/are manual, heavy, double door(s) between the entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Outpatients Entrance)

  • Entrance Details View
    • This information is for the entrance located to the right side of the car park.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 150cm (4ft 11in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 89cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Opening Times (The Minor Injuries Unit)

  • Monday 08:00 - 20:30.
  • Tuesday 08:00 - 20:30.
  • Wednesday 08:00 - 20:30.
  • Thursday 08:00 - 20:30.
  • Friday 08:00 - 20:30.
  • Saturday 08:00 - 20:30.
  • Sunday 08:00 - 20:30.

Reception (The Minor Injuries Unit)

  • Reception View
    • The reception point is located just outside the entrance to the unit, on the ground floor of the hospital.
    • The reception point is approximately 1m (3ft 3in) from the Minor Injuries Unit Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • Some tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is a television.
    • Subtitles are available.
    • Vending machines are available.
    • A water dispenser is not available.
    • There is a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.
  • Comments View
    • The gap to enter the children's play area is 50cm wide.

Department / Service (Minor Injuries Unit)

  • Department / Service Access View
    • Minor Injuries Unit is located on the ground floor of the hospital.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 178cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are bright.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area and treatment rooms.
    • There are 2 consultation/treatment rooms in this department/service.
    • A hearing assistance system is available.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located within the Practice opposite the minor injuries reception desk.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located within the Practice opposite the minor injuries reception desk.

Consultation / Treatment Room (Treatment Room)

  • There is / are 2 consultation / treatment room(s) available.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 178cm (5ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • Some chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Triage Room)

  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 72cm (2ft 4in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located within the Healthcare Practice, in the main corridor opposite the minor injuries unit reception desk.

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