You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital is signposted from both the town centre and the motorway. Follow the A682 (Colne Road). The hospital is located on the A6114 (Casterton Avenue). The postcode to use for a sat-nav is BB10 2PQ.
  • All external visitors to the hospital are encouraged to park in the 6 designated 'Pay & Display' car parks around the hospital. Car Park 1 is opposite the Victoria Wing. Car Park 2 is opposite the UCLan building. Car Park 3 is outside the Lancashire Women and Newborn Centre. Car Park 4 is on Casterton Avenue opposite the Fairhurst Building. Car Park 5 is opposite the main Outpatients Department. Car Park 6 is opposite the Main Hospital Entrance Area 7.
• By Bus View
  • There is a bus stop located close to both of the entrances on Casterton Avenue and Briercliffe Road. You can use Travelines online journey planner to start to plan your journey by bus. The Hospital Trust has made a commitment to provide free transport between Burnley General Teaching Hospital and Royal Blackburn Teaching Hospital for patients and visitors. The service operates from 06:15 to 21:30 Monday to Friday. A reduced service will operate on weekends and bank holidays.
• By Train View
  • Burnley Central Station is 1.5 miles away. Brierfield Station is 1.5 miles away. There are good bus connections from both stations with short walking distances.
• Useful Links View
  • Traveline Journey Planner.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries.
  • To view the web page described above click here (opens in new tab).
  • Walking route from Burnley Central Station on Google Maps.
  • To view the web page described above click here (opens in new tab).
  • East Lancashire Hospitals NHS Trust Transport Service.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Main Hospital Entrance Area 7 reception, the Customer Relations desk at the main outpatients entrance Area 1, and by the entrance to The Fairhurst Building.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located on the grass areas around the hospital buildings.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff at reception.
• Other languages, documents and interpreters can be requested in advance.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • There is a Customer Relations Team located within the hospital.
  • The Customer Relations Team is located in the corridor, to the right as you enter the Main Hospital Entrance Area 7.
  • The telephone number for the Customer Relations Team is 0800 587 2586.
  • The email address for patient advice, concerns and complaints is [email protected]
  • The email address for general enquiries is [email protected].

You are on Hospital Parking (Entrance Area 1 – Level 2 Main Outpatients). Skip to the next section.

Hospital Parking (Entrance Area 1 – Level 2 Main Outpatients)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front and to the right of Entrance Area 1 – Level 2 Main Outpatients.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 500cm (11ft 10in x 16ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Entrance Area 1 – Level 2 Main Outpatients.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Entrance Area 1 – Level 2 Main Outpatients.

You are on Getting To (Orthoptic Department). Skip to the next section.

Getting To (Orthoptic Department)

• The Orthoptic Department is/are located on level 3 of the Area 1 building.
• Access to the Orthoptic Department is via the Entrance Area 1 – Level 2 Main Outpatients.
• Enter via the Entrance Area 1 – Level 2 Main Outpatients and go straight ahead to the lift located on the right, take the lift the level 3 and on exiting the lift bear right through the set of double doors, follow the corridor to the end and bear left and the Orthoptic Department is located on the left.
• There is step free access, via lift, to the Orthoptic Department.
• The Orthoptic Department is approximately 51m from the lift.
• There is a/are manual, heavy, double door(s) between the lift and the department/service.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Entrance Area 1 – Level 2 Main Outpatients). Skip to the next section.

Outside Access (Entrance Area 1 – Level 2 Main Outpatients)

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• Entrance Details View
  • This information is for the entrance located at the front of Entrance Area 1 – Level 2 Main Outpatients opposite the Casterton Avenue Entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 127cm .
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 126cm (4ft 2in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 188cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of Entrance Area 1 – Level 2 Main Outpatients.
  • The ramp/slope gradient is slight.

You are on Other Floors (Main Outpatients Entrance Corridor). Skip to the next section.

Other Floors (Main Outpatients Entrance Corridor)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are 1,2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (Main Outpatients Entrance Corridor). Skip to the next section.

Lift (Main Outpatients Entrance Corridor)

• There is a lift for public use.
• The lift is located on the right as you enter area 1.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the Entrance Area 1 – Level 2 Main Outpatients.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 2,3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 124cm (4ft 1in).
• The dimensions of the lift are 168cm x 244cm (5ft 6in x 8ft).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls are within 120cm-130cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 16:00.
• Tuesday 09:00 - 16:00.
• Wednesday 09:00 - 16:00.
• Thursday 09:00 - 16:00.
• Friday 09:00 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Orthoptic Department Reception. Skip to the next section.

Orthoptic Department Reception

• This information is for the reception located on level 3 of Area 1.
• There is level access via a lift.
• There is a hand sanitiser but it is not between 90cm and 105cm.
• The reception is the Orthoptic Department office which does not have patient access.
• Please knock on arrival, you will then be asked to take a seat in the waiting area in the corridor.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 51m from the lift.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Chairs with armrests are not available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

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• Comments View
  • The waiting area is located in the corridor on level 3 of Area 1, opposite the Orthoptic Rooms.

You are on Consultation / Treatment Room (Orthoptic Room). Skip to the next section.

Consultation / Treatment Room (Orthoptic Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Orthoptic Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Orthoptic Room). Skip to the next section.

Consultation / Treatment Room (Orthoptic Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Orthoptic Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilet facilities within this venue.

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• Comments View
  • The nearest accessible toilet is located on level 2 of Area 1, next to the Main Outpatients Area 1 waiting area.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilets are located in the corridor on level 3 of Area 1.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Main Hospital Entrance Area 7 link (new tab) - click here.
• Main Outpatients Entrance Area 1 link (new tab) - click here.